Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

E-Guide: Why your clients should measure their data center energy efficiency by Intel February 14, 2011 - (Free Research) Read this E-Guide to learn more about why measuring data center efficiency is important for your clients and what exactly they should be measuring.  (EGUIDE) READ ABSTRACT |

Guidance for Calculation of Efficiency (PUE) in Data Centres by APC by Schneider Electric December 09, 2011 - (Free Research) The efficiency ratings of a data centre can vary substantially depending on what methodologies are applied. Access this exclusive resource to discover the importance of measuring data centre efficiency and learn about the issues companies face when establishing the PUE of an infrastructure.  (WHITE PAPER) READ ABSTRACT |

Guidance for Calculation of Efficiency (PUE) in Data Centers by APC by Schneider Electric November 09, 2011 - (Free Research) The efficiency ratings of a data centre can vary substantially depending on what methodologies are used. This paper  discusses the importance of measuring data centre efficiency and explores the issues companies face when establishing the PUE of an infrastructure.  (WHITE PAPER) READ ABSTRACT |

Energy Efficient IT E-Book - Chapter 4: A Step-by-Step Guide to Data Center Energy Efficiency by SearchDataCenter.com March 30, 2010 - (Free Research) Chapter 4 of this e-book summarizes strategies for lessening the environmental impact of data centers and helps IT managers create a holistic four-phased approach to an energy-efficient data center project that includes persuading C-level executives to pursue energy efficiency, measuring data center energy consumption, and much more.  (EBOOK) READ ABSTRACT |

Using Social Media to Deepen Your Customer Relationships by Infor November 24, 2010 - (Free Research) Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.  (WHITE PAPER) READ ABSTRACT |

eBook: Data Center Facilities IT Handbook Chapter 3 - Capping Energy Consumption In The Data Center by APC by Schneider Electric July 20, 2009 - (Free Research) Data center managers used to describe their facilities in terms of square footage. All of this has changed, however, and power consumption is now the reference of choice. Data centers consume more power now than ever before. This e-book chapter gives you the tools you need to work with local utility providers and some ways to benefit from utility  (EBOOK) READ ABSTRACT |

eBook: The Green Data Center 2.0: Energy Efficient Computing in the 21st century by Hewlett Packard Company and Intel May 12, 2009 - (Free Research) Chapter 4 of the eBook, Green Data Center, picks up where the other previous chapters left off in the plan for going green in the data center. This chapter takes a step back and looks at the project from a holistic point of view for creating a green and energy efficient data center.  (EBOOK) READ ABSTRACT |

Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions by Emerson Network Power July 07, 2009 - (Free Research) This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.  (WHITE PAPER) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com December 09, 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist July 19, 2011 - (Free Research) This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction by Qualys, Inc. October 20, 2009 - (Free Research) Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?  (WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK April 05, 2011 - (Free Research) This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

HP Business Service Management by Hewlett-Packard Company February 04, 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.  (WEBCAST) READ ABSTRACT |

Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company May 09, 2012 - (Free Research) Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.  (WEBCAST) READ ABSTRACT |

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated October 15, 2010 - (Free Research) This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions.  (WHITE PAPER) READ ABSTRACT |

Workday Security: A Technology Perspective by Workday October 2008 - (Free Research) Workday uses industry-standard measures to protect the integrity of all communications with its online services, its production network, and across its network.  (WHITE PAPER) READ ABSTRACT |

Forrester: Formulate A Database Security Strategy to Ensure Investments Will Actually Prevent Data Breaches and Satisfy Regulatory Requirements by Oracle Corporation January 2012 - (Free Research) Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy.  (WHITE PAPER)

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems May 2011 - (Free Research) In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Future of Energy Efficiency in the Data Center by Viridity Software September 2010 - (Free Research) Join Michael Rowan, Co-Founder and CTO, Viridity Software, and Michelle Bailey, Senior Research Analyst, IDC as they discuss why it’s important to accurately measure how power is being consumed by IT equipment, impending legislation affecting energy usage, and other issues related to the future of energy efficiency in the data center.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Future of Energy Efficiency in the Data Center by Viridity Software August 2010 - (Free Research) Join Michael Rowan, Co-Founder and CTO, Viridity Software, and Michelle Bailey, Senior Research Analyst, IDC and as they discuss why it’s important to accurately measure how power is being consumed by IT equipment, impending legislation affecting energy usage, and other issues related to the future of energy efficiency in the data center.  (WEBCAST) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Test Management: Measuring Quality in the Agile Enterprise by Micro Focus July 2012 - (Free Research) The methods of measuring software quality in an agile environment are drastically different from tactics used in traditional IT landscapes. Discover why the "plan the work, then work the plan" technique doesn't work with agile IT, the 10 agile metrics you should be tracking, 3 questions to help determine when to start tracking defects, and more.  (EBOOK)

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor February 2011 - (Free Research) As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.  (EGUIDE) READ ABSTRACT |

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