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Measuring the Business Impact of Support by Citrix Online UK

July 16, 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 
(WHITE PAPER) READ ABSTRACT |

What Senior Management Needs to Know and Do About the Customer Experience by Verint Systems

October 28, 2011 - (Free Research)
Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting. 
(WHITE PAPER) READ ABSTRACT |

Cisco EnergyWise: Power Management Without Borders by Cisco Systems, Inc.

March 01, 2010 - (Free Research)
Cisco® EnergyWise is a new energy management architecture that will allow IT operations and facilities to measure and fine-tune power usage to realize significant cost savings. This white paper illustrates how businesses can utilize Cisco EnergyWise with a network enabled by Cisco to better understand the power footprint of their organization. 
(WHITE PAPER) READ ABSTRACT |

Single Source of Truth by SOASTA, Inc

January 07, 2014 - (Free Research)
With real user measurement (RUM), you can measure perceived load time for your users at the exact point of engagement, so you know exactly where to improve performance for better outcomes. In this white paper, get an overview of the business and technical aspects of measuring performance with RUM. 
(WHITE PAPER) READ ABSTRACT |

Secure Smartphone Apps: The Next Generation by BlackBerry

April 07, 2010 - (Free Research)
The latest smartphone applications foster more mobility and productivity than ever before--as long as a secure mobile network is in place. This white paper addresses mobile applications and the potential security threats to the corporate networking as well as provide security measures to take. 
(WHITE PAPER) READ ABSTRACT |

End-User Monitoring: Gaining Visibility into Hidden Business Risks by CA Technologies.

August 2008 - (Free Research)
This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience. 
(WHITE PAPER) READ ABSTRACT |

IDC White Paper: CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA Technologies.

April 2008 - (Free Research)
This IDC White Paper presents the results of an IDC study, sponsored by CA originally Cybermation), to quantify the financial benefits of using CA ESP Workload Automation products. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Integration to Weather the Economic Storm by Information Builders

June 2009 - (Free Research)
This white paper highlights four primary ways to use integration to make your business better during a down economy. You'll discover how, with the right integration plan and supporting software in place, your company can increase efficiency, minimize expenses, and streamline and accelerate core processes. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

Improve and simplify scorecarding and business intelligence by IBM

August 2013 - (Free Research)
In this white paper, learn about a business intelligence technology that includes scorecard capabilities to help you pull data from a diverse range of sources, enabling you to present your metrics in a consistent manner across the entire company. 
(WHITE PAPER) READ ABSTRACT |

Making Sense of the Chaos: Measuring The Influence of Social Media by IBM

June 2013 - (Free Research)
In this white paper, find out how, with the right tools in place, today's marketers can understand the value social media provides as a marketing channel and, in coordination with other channels, drive conversions and, ultimately, revenue. 
(WHITE PAPER) READ ABSTRACT |

Landing Page Optimization: Best Practices to Lift Conversion by WebTrends (E-mail this company)

January 2013 - (Free Research)
Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more. 
(WHITE PAPER) READ ABSTRACT |

Data Risk Management Solutions by IBM Software Group

May 2007 - (Free Research)
This white paper details the benefits of effectively calculating and quantifying risk to data within an organization, highlighting a holistic approach to monitoring, measuring and managing data risk and compliance. 
(WHITE PAPER)

Measuring End User Susceptibility and Defenses Against Phishing Attacks with CORE Insight by Core Security Technologies

October 2013 - (Free Research)
This white paper contains critical information about spear phishing and how to prepare your users and systems from falling for these targeted attacks being masked as trustworthy content. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Virtualization Success with Facts and Transparency by BDNA

April 2008 - (Free Research)
Virtualization initiatives can struggle without transparency into the complex IT environment. By establishing a trusted fact base of IT assets, both physical and virtual, IT can measure and manage virtualization initiatives. 
(WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation

November 2008 - (Free Research)
Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. 
(WHITE PAPER)

Single Source of Truth: A Guide for RUM (Real User Measurement) in the Workplace by SOASTA, Inc

December 2013 - (Free Research)
In this white paper, get an overview of the business and technical aspects of measuring application performance, and as well as an explanation of how RUM results in performance figures that are actionable for both operations and line-of-business. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

Watts and Volt-Amps: Powerful Confusion by APC by Schneider Electric

June 2011 - (Free Research)
This exclusive white paper explains the differences between watts and VA and helps identify how the terms are used incorrectly in regards to specifying power protection equipment. Discover the power rating of UPS, examples where a sizing problem can occur and how to best guard against sizing errors. 
(WHITE PAPER) READ ABSTRACT |

The Costs and Implications of EHR System Downtime on Physician Practices by Stratus Technologies

August 2011 - (Free Research)
The paper includes calculations showing the cost of downtime expected for a given level of EHR solution uptime in practices of various sizes, as well as products associated with specific uptime levels. The report also includes a “cost per hour” tool that estimates the financial impact of downtime in practices they administer, oversee or assist. 
(WHITE PAPER) READ ABSTRACT |

Implementing On-Demand Services Inside the Intel IT Private Cloud by Dell, Inc. and Intel®

March 2011 - (Free Research)
By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Information Governance: Audit and Protection on the IBM System z Platform by IBM

November 2011 - (Free Research)
Over the last few years, organizations have realized that their ability to manage their business, remain compliant and mitigate risk will be compromised without 'rock solid' data. Read this white paper to discover the importance of protecting your enterprise information through proper management measures. 
(WHITE PAPER) READ ABSTRACT |

Three Tips for Measuring Voice in the Sea of Big Data by Calabrio, Inc.

April 2014 - (Free Research)
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. 
(WHITE PAPER) READ ABSTRACT |

Managing Security Risks and Vulnerabilities by IBM

January 2014 - (Free Research)
This white paper highlights the ways in which organizations can focus on protecting high-value assets and provide a scalable, cost-effective, integrated security process the entire IT environment. 
(WHITE PAPER) READ ABSTRACT |

IBM Social Analytics: The science behind social media marketing by IBM

December 2011 - (Free Research)
Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed. 
(WHITE PAPER) READ ABSTRACT |

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