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Measuring the Business Impact of Support by Citrix Online UK July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

What Senior Management Needs to Know and Do About the Customer Experience by Verint Systems October 28, 2011 - (Free Research) Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting.  (WHITE PAPER) READ ABSTRACT |

Using Analytics to Measure Your Intranet by WebTrends (E-mail this company) April 16, 2013 - (Free Research) Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI.  (WHITE PAPER) READ ABSTRACT |

Cisco EnergyWise: Power Management Without Borders by Cisco Systems, Inc. March 01, 2010 - (Free Research) Cisco® EnergyWise is a new energy management architecture that will allow IT operations and facilities to measure and fine-tune power usage to realize significant cost savings. This white paper illustrates how businesses can utilize Cisco EnergyWise with a network enabled by Cisco to better understand the power footprint of their organization.  (WHITE PAPER) READ ABSTRACT |

IDC White Paper: CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA Technologies. April 2008 - (Free Research) This IDC White Paper presents the results of an IDC study, sponsored by CA originally Cybermation), to quantify the financial benefits of using CA ESP Workload Automation products.  (WHITE PAPER) READ ABSTRACT |

Secure Smartphone Apps: The Next Generation by BlackBerry April 2010 - (Free Research) The latest smartphone applications foster more mobility and productivity than ever before--as long as a secure mobile network is in place. This white paper addresses mobile applications and the potential security threats to the corporate networking as well as provide security measures to take.  (WHITE PAPER) READ ABSTRACT |

How Brands Can Optimize Social Strategies with Analytics White Paper by Oracle Corporation August 2012 - (Free Research) Access this white paper which draws from a recent Facebook survey to investigate the demographics of Facebook fans; how fans are acquired, discover pages, and engage; and best practices on how brands can optimize social strategies.  (WHITE PAPER) READ ABSTRACT |

End-User Monitoring: Gaining Visibility into Hidden Business Risks by CA Technologies. August 2008 - (Free Research) This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.  (WHITE PAPER) READ ABSTRACT |

White paper: Lessons learned from testing service oriented architectures by IBM June 2012 - (Free Research) Effective testing of SOA applications is often out of reach. Learn what to consider when testing complex composite applications.  (WHITE PAPER) READ ABSTRACT |

Optimizing Virtualization Success with Facts and Transparency by BDNA April 2008 - (Free Research) Virtualization initiatives can struggle without transparency into the complex IT environment. By establishing a trusted fact base of IT assets, both physical and virtual, IT can measure and manage virtualization initiatives.  (WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

Cognos: FPM: How KPIs can help motivate and reward the right behavior - Paper #1 – Introduction - White Paper by IBM August 2012 - (Free Research) This paper outlines the value of key performance indicators (KPIs) and why it's integral you set annual targets for each of them and measure performance against them rather than develop strategy maps and generate strategic action plans that drive performance improvement.  (WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation November 2008 - (Free Research) Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.  (WHITE PAPER)

The Costs and Implications of EHR System Downtime on Physician Practices by Stratus Technologies August 2011 - (Free Research) The paper includes calculations showing the cost of downtime expected for a given level of EHR solution uptime in practices of various sizes, as well as products associated with specific uptime levels. The report also includes a “cost per hour” tool that estimates the financial impact of downtime in practices they administer, oversee or assist.  (WHITE PAPER) READ ABSTRACT |

Three Keys to Better Data-driven Decisions: What You Should Know… Right Now by SAP America, Inc. February 2012 - (Free Research) It's time for small to midsized businesses (SMBs) still using outdated business processes and systems to bring their decision-making up to speed with a centralized view of enterprise information. Read this white paper to learn how the right tools can give SMBs the accurate, timely data they need to make informed, strategic business decisions.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc August 2008 - (Free Research) This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program.  (WHITE PAPER) READ ABSTRACT |

Transforming Software Delivery: An IBM Rational Case Study by IBM November 2011 - (Free Research) In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more!  (WHITE PAPER) READ ABSTRACT |

Leveraging Integration to Weather the Economic Storm by Information Builders June 2009 - (Free Research) This white paper highlights four primary ways to use integration to make your business better during a down economy. You'll discover how, with the right integration plan and supporting software in place, your company can increase efficiency, minimize expenses, and streamline and accelerate core processes.  (WHITE PAPER) READ ABSTRACT |

Watts and Volt-Amps: Powerful Confusion by APC by Schneider Electric June 2011 - (Free Research) This exclusive white paper explains the differences between watts and VA and helps identify how the terms are used incorrectly in regards to specifying power protection equipment. Discover the power rating of UPS, examples where a sizing problem can occur and how to best guard against sizing errors.  (WHITE PAPER) READ ABSTRACT |

IBM Social Analytics: The science behind social media marketing by IBM December 2011 - (Free Research) Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed.  (WHITE PAPER) READ ABSTRACT |

HRG Assessment: Comparing IBM PureSystems and Cisco UCS by IBM October 2012 - (Free Research) Check out this white paper comparing two leading expert integrated solutions designed to analyze big data in the cloud and deliver actionable insights to your enterprise while reducing costs and speeding innovation. IBM's PureSystems and Cisco's UCS 5108 Bladed Chassis are highlighted and compared.  (WHITE PAPER) READ ABSTRACT |

Building a performance system for IT by Hewlett-Packard Limited March 2012 - (Free Research) Today’s enterprises should have a performance system—a means to transparently measure and manage progress against business goals. This white paper documents the requirements of an effective IT performance system and introduces a set of KPIs and best practices that leaders within different IT domains can use to improve performance.  (WHITE PAPER) READ ABSTRACT |

Implementing On-Demand Services Inside the Intel IT Private Cloud by Dell, Inc. and Intel® March 2011 - (Free Research) By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more.  (WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect August 2011 - (Free Research) This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.  (WHITE PAPER) READ ABSTRACT |

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