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Key Steps to Securing Your Organization and Evicting a Hacker by Foundstone, Inc. May 2008 - (Free Research) This podcast will tech you key steps for getting your company back on track after a security breach. It discusses effective measures that can be put into place, and how to take a proactive approach in securing your company against malicious attacks.  (PODCAST) READ ABSTRACT |

Fixed-Mobile Convergence 101 by Orange Business Services August 2009 - (Free Research) Tune in to this podcast now to learn why fixed-mobile convergence is a white hot topic today. Hear from an industry expert as he discusses benefits, key recommendations and why you should implement now.  (PODCAST) READ ABSTRACT |

4 Key Steps to Automate IT Security Compliance: A Unified Approach for IT, Audit and Operation Teams by Qualys, Inc. March 2009 - (Free Research) This paper discusses the challenges faced by organizations of all sizes - across all industries - and presents a security as a service (SaaS) approach to simplify and automate the convergence of security and compliance to define policies, ongoing assessments, mitigate risks and eliminate threats, and monitor compliance.  (WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.  (IT BRIEFING) READ ABSTRACT |

The Critical Security Controls – Moving Beyond the Checklist Mentality by Lumension August 2009 - (Free Research) The "Critical Security Controls" (CSC) guidelines are designed to help organizations move beyond a "checklist" mentality by making security an integral part of, instead of an adjunct to, the operations and management of systems and networks. Learn more about the CSC guidelines and how they can help your organization.  (PODCAST) READ ABSTRACT |

Managing Complex Applications by BlueStripe Software December 2008 - (Free Research) Listen to the Podcast, "Managing Complex Applications with Intelligence" for a quick overview of the challenges virtualization has brought to managing applications.  (PODCAST) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.  (WHITE PAPER) READ ABSTRACT |

Emerging Best Practices for Carrier IP Transformation by Alcatel-Lucent July 1967 - (Free Research) This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe.  (WHITE PAPER) READ ABSTRACT |

Report – Benchmarks for UC TCO by ShoreTel January 2012 - (Free Research) Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution – enabling organizations to properly evaluate competing solutions. It aligns their final decision with business needs, while understanding the effects of future requirements and functionalities.  (ANALYST REPORT) READ ABSTRACT |

How to Accurately Detect and Correct Packet Loss by Silver Peak December 2010 - (Free Research) This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.  (WHITE PAPER) READ ABSTRACT |

Using Analytics to Measure Your Intranet by WebTrends (E-mail this company) April 2013 - (Free Research) Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.  (WHITE PAPER) READ ABSTRACT |

Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments by AT&T Corp May 2013 - (Free Research) Download this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.  (PODCAST) READ ABSTRACT |

Social Business Podcast Series by IBM November 2011 - (Free Research) A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.  (PODCAST)

7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction by Qualys, Inc. October 2009 - (Free Research) Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Adoption FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices.  Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?”  (WHITE PAPER) READ ABSTRACT |

HP Business Service Management by Hewlett-Packard Company February 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.  (WEBCAST) READ ABSTRACT |

AmeriMerchant Video by Avaya September 2011 - (Free Research) This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system.  (VIDEOCAST) READ ABSTRACT |

Forrester: Formulate A Database Security Strategy to Ensure Investments Will Actually Prevent Data Breaches and Satisfy Regulatory Requirements by Oracle Corporation January 2012 - (Free Research) Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy.  (WHITE PAPER)

Workday Security: A Technology Perspective by Workday October 2008 - (Free Research) Workday uses industry-standard measures to protect the integrity of all communications with its online services, its production network, and across its network.  (WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect August 2010 - (Free Research) This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center.  (WHITE PAPER) READ ABSTRACT |

Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya Inc. September 2005 - (Free Research) This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.  (WHITE PAPER) READ ABSTRACT |

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems May 2011 - (Free Research) In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures.  (WHITE PAPER) READ ABSTRACT |

Mass Personalization: How relevance engines are revolutionizing mass communications by xMatters, Inc. September 2010 - (Free Research) Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

IPO 8.1 Brings Significant Changes to the IP Office Communication Solution by Global Knowledge July 1967 - (Free Research) Access this exclusive resource to learn how your enterprise can take advantage of server space for up to 1000 users on a single site.  (WHITE PAPER) READ ABSTRACT |

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