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Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc. November 24, 2009 - (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.  (ANALYST BRIEF) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 20, 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation November 03, 2008 - (Free Research) Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.  (WHITE PAPER)

Overall Approach To Data Quality ROI by SAP AG June 02, 2009 - (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.  (WHITE PAPER) READ ABSTRACT |

Measuring Return on Investment of Real-time Feedback Analytics by MarketTools, Inc. November 24, 2009 - (Free Research) This white paper demonstrates how Real-time Feedback Analytics (RFA) has very high ROIs, even under conservative estimates, both in absolute terms and relative to the many productivity investments.  (WHITE PAPER) READ ABSTRACT |

Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM December 05, 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.  (WHITE PAPER) READ ABSTRACT |

Supply Chain Cost-Cutting Strategies by SAP AG August 07, 2009 - (Free Research) Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation January 01, 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.  (WHITE PAPER)

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.  (WHITE PAPER) READ ABSTRACT |

The Alignment-Focused Organization: Bridging the Gap between Strategy and Execution by SAP AG November 01, 2007 - (Free Research) Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.  (WHITE PAPER) READ ABSTRACT |

Storage Value: Key strategies for measuring the true value of storage solutions by Xiotech Corporation March 19, 2009 - (Free Research) To help you make an informed decision when considering various storage solutions, the Storage Value Index takes into account not only purchase price, but capacity, efficiency, and operating expenses as well. This paper explains how the Storage Value Index was designed and offers suggestions for finding the best storage value for your needs.  (WHITE PAPER) READ ABSTRACT |

9 Critical Steps in Designing Enterprise-Wide Feedback Systems by MarketTools, Inc. November 24, 2009 - (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.  (WHITE PAPER) READ ABSTRACT |

Transforming Customer Service into a Strategic Asset by Microsoft February 06, 2008 - (Free Research) View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.  (WEBCAST) READ ABSTRACT |

Webcast - IT Performance Management: Measure, Monitor and Modify for Operational Excellence by IBM July 22, 2009 - (Free Research) High-performing organizations take a more practice-based and practical, approach to measuring, managing and enhancing IT performance. Adopt new, flexible solutions to support the way that your organization uses IT to drive operational excellence.  (WEBCAST) READ ABSTRACT |

Business Case for Data Protection: Study of CEOs and other C-level Executives by Ounce Labs, an IBM Company July 15, 2009 - (Free Research) This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.  (ANALYST REPORT) READ ABSTRACT |

Increasing the Business Value of Mobility by Intel Corporation December 31, 2008 - (Free Research) Intel is combining new mobile technologies with innovative workspace designs to increase the productivity and satisfaction of its employees and reduce operating costs. In this white paper, Intel IT shares its experiences and insights in designing, implementing and supporting the new environment.  (WHITE PAPER)

Assess Your Enterprise Agility by SAP AG November 12, 2007 - (Free Research) Forrester reports that CEOs are beginning to recognize the need for their firms to become more agile in detecting and making the changes to strategy, operations, and products.  (ANALYST REPORT) READ ABSTRACT |

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft April 18, 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.  (CASE STUDY) READ ABSTRACT |

PRESENTATION TRANSCRIPT: Lower IT Costs Now - Roadmap for Developing a Thin-Client Strategy by PC Connection in partnership with HP ThinClient October 14, 2009 - (Free Research) This presentation transcript explores how thin client deployments can enable businesses to achieve efficiency and high-performance benefits in your infrastructure. Receive recommendations for developing your own thin-client strategies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How Outsourcing Drives Business Process Improvements by CompuCom Systems, Inc. June 01, 2009 - (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

PODCAST: Lower IT Costs Now - Roadmap for Developing a Thin-Client Strategy by PC Connection in partnership with HP ThinClient September 22, 2009 - (Free Research) This podcast explores how thin client deployments can enable businesses to achieve efficiency and high-performance benefits in your infrastructure. Receive recommendations for developing your own thin-client strategies.  (PODCAST) READ ABSTRACT |

Lower IT Costs Now - Roadmap for Developing a Thin-Client Strategy by PC Connection in partnership with HP ThinClient September 22, 2009 - (Free Research) This webcast explores how thin client deployments can enable businesses to achieve efficiency and high-performance benefits in your infrastructure. Receive recommendations for developing your own thin-client strategies.  (WEBCAST) READ ABSTRACT |

Cisco Continuous Data Protection for Files by Cisco Systems, Inc. March 25, 2009 - (Free Research) Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.  (WHITE PAPER) READ ABSTRACT |

eGuide: The Green Data Center: Understanding Energy Regulations, Power Consumption and More by IBM November 04, 2009 - (Free Research) Today’s businesses are being pushed to consolidate their data centers, address power consumption and implement virtualization in an effort to reduce operating costs and go green. But what are the best routes to achieving these objectives?  (EGUIDE) READ ABSTRACT |

The Profitability Perspective: How Automated Reporting Drives Better Decisions by SAP AG June 02, 2009 - (Free Research) Driving sustainable growth requires profitability-focused planning and performance management. This special study highlights some key survey findings, which collectively show that profitability reporting is increasing in importance and the use of technology and more sophisticated costing and reporting solutions is high on the agendas of many...  (CASE STUDY) READ ABSTRACT |

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