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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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How to tie learning to business impact by ComputerWeekly.com

December 09, 2010 - (Free Research)
Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 
(WHITE PAPER) READ ABSTRACT |

Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company

May 09, 2012 - (Free Research)
Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks. 
(WEBCAST) READ ABSTRACT |

Test Management: Measuring Quality in the Agile Enterprise by Micro Focus

July 01, 2012 - (Free Research)
The methods of measuring software quality in an agile environment are drastically different from tactics used in traditional IT landscapes. Discover why the "plan the work, then work the plan" technique doesn't work with agile IT, the 10 agile metrics you should be tracking, 3 questions to help determine when to start tracking defects, and more. 
(EBOOK)

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 14, 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
(EGUIDE) READ ABSTRACT |

Plantronics UC Toolkit Adoption FAQ by Plantronics

February 10, 2011 - (Free Research)
The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices.  Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?” 
(WHITE PAPER) READ ABSTRACT |

IBM Marketing Performance Analytics by IBM

October 31, 2013 - (Free Research)
The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns. 
(WHITE PAPER) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com

May 17, 2012 - (Free Research)
This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business. 
(IT BRIEFING) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Measure your ITSM Investments by Hewlett-Packard Company

January 10, 2013 - (Free Research)
This whitepaper covers how to transform your IT service management approach to better align with business goals. It also presents a customer-centric ROI method. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Dell Active Fabric Online by Dell, Inc.

November 11, 2013 - (Free Research)
This resource asks you questions to find the TCO for data center fabric and compares the leading vendors. 
(WHITE PAPER) READ ABSTRACT |

Deloitte Consulting Presents: Risk and TCO in Single and Multivendor Networks by Cisco Systems, Inc.

March 02, 2012 - (Free Research)
Can a multivendor network infrastructure actually reduce your overall costs, as some claim? To answer this question, Deloitte Consulting conducted in-depth research looking at enterprises' total cost of ownership (TCO), including capital outlays, operating expenses, and analyzed risks associated with the network. 
(WHITE PAPER)

Computer Forensics and its Role in the Risk Management Process by IBM

May 19, 2011 - (Free Research)
The possibility of a data breach is very real – no matter how proactive your security measures are. Access this expert FAQ guide for further insight into how computer forensics can help put a well-formed incident response plan that is aligned with your information risk management and compliance strategies. 
(EGUIDE) READ ABSTRACT |

E-guide: Best practices for reusing data backup tapes by Iron Mountain

August 23, 2012 - (Free Research)
Access this FAQ Guide, full of answers from W. Curtis Preston, to find out what vendors really mean when they quote a tape age, to learn about how to decide when a tape is ready to be discarded and for the scoop on what jargon means in practical terms. 
(EGUIDE) READ ABSTRACT |

Leverage Big Data Analytics to Improve Enterprise Security by IBM

October 31, 2013 - (Free Research)
This resource reveals the opportunity in enhancing security systems using big data analytics to better predict, prevent, and protect the enterprise in today's advanced threat environment. 
(WHITE PAPER) READ ABSTRACT |

Understanding and Determining Your Dedupe Ratio by HP and Intel

June 21, 2011 - (Free Research)
This SearchStorage.com E-Guide answers these questions and more around deduplication ratios to help your business better understand why they’re important and how to estimate your own. 
(EGUIDE) READ ABSTRACT |

First Contact Resolution by Pegasystems

May 10, 2011 - (Free Research)
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue. 
(EBOOK) READ ABSTRACT |

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies.

September 2008 - (Free Research)
In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. 
(WHITE PAPER) READ ABSTRACT |

Landing Page Optimization: Best Practices to Lift Conversion by WebTrends (E-mail this company)

January 2013 - (Free Research)
Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more. 
(WHITE PAPER) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com

May 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 
(IT BRIEFING) READ ABSTRACT |

4G mobile phone (LTE) revenue opportunities for business by ComputerWeekly.com

November 2010 - (Free Research)
This  Whitepaper is based on Juniper Research’s  November 2010 report entitled:  “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”. 
(WHITE PAPER) READ ABSTRACT |

How to Maximize the Use of Your Existing Data Center Floor Space by nlyte Software

December 2011 - (Free Research)
Most data centers around the world are running out of floor space. This research gives guidelines on how floor space capacity can be increased and, therefore, costly upgrades and renovations can be postponed or avoided. 
(ANALYST REPORT) READ ABSTRACT |

Web User Experience: Common Indicators for Business and IT Collaboration by Dell Software

December 2010 - (Free Research)
This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.  
(WHITE PAPER) READ ABSTRACT |

Data Protection: Shedding the Light on Tape Encryption by Iron Mountain

May 2011 - (Free Research)
Tape is an important part of organizations’ business continuity programs. However, since tape is portable, all of its contents − if not encrypted − are subject to exposure. Organizations must implement practices to ensure the security of its tapes’ contents. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

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