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SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 12, 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

December 31, 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 16 August 2011: Read our analysis of the week’s biggest news stories in IT and in-depth features examining the latest technology trends by ComputerWeekly.com

August 15, 2011 - (Free Research)
In this week’s issue of Computer Weekly we kick-off a programme of content aimed at providing a resource for IT training, education and career development. We also look at the controversial supplier contracts for the NHS IT programme, and examine the challenges of Big Data - plus our usual analysis of the week’s news. Download the latest issue now. 
(EBOOK) READ ABSTRACT |

SMB Online Backup Checklist by VaultLogix (E-mail this company)

July 11, 2012 - (Free Research)
This white paper walks you through building an online backup checklist. Learn how to match a solution to your needs and uncover key considerations to include in your backup strategy, and see if cloud storage is a viable option for your business' data backup requirements. 
(WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies.

December 30, 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 
(DATA SHEET) READ ABSTRACT |

Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold

March 02, 2011 - (Free Research)
In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network. 
(CASE STUDY) READ ABSTRACT |

Operational Logistics/Resource Allocation: The World's Best Business Intelligence Applications by Information Builders

December 05, 2011 - (Free Research)
This paper highlights several real-world success stories, where a proactive approach to resource allocation was implemented. 
(WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

Automating Your SOA Center of Excellence by WebLayers

May 2008 - (Free Research)
This white paper discusses the steps necessary for implementing an effective SOA Center of Excellence. Explore how to automate and apply the appropriate levels of SOA governance. 
(WHITE PAPER) READ ABSTRACT |

IDC White Paper: CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA Technologies.

April 2008 - (Free Research)
This IDC White Paper presents the results of an IDC study, sponsored by CA originally Cybermation), to quantify the financial benefits of using CA ESP Workload Automation products. 
(WHITE PAPER) READ ABSTRACT |

CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA Technologies.

September 2009 - (Free Research)
This IDC White Paper presents the results of an IDC study, sponsored by CA, to quantify the financial benefits of using CA ESP Workload Automation products. 
(ANALYST REPORT) READ ABSTRACT |

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc.

July 2008 - (Free Research)
Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management 
(WHITE PAPER) READ ABSTRACT |

Tucson Police Department Moves To Digital Imaging With Linear Systems And LSI 3ware RAID Controllers by LSI Corporation.

September 2009 - (Free Research)
When the Tucson Police Department decided to equip its crime scene specialists with digital cameras, it chose Linear Systems Enterprise DIMS ImageServer for the ID Section’s server and storage needs. For its RAID protection, Linear Systems chose the LSI 3ware 9650SE controller card. Read on to find out the amazing results. 
(CASE STUDY) READ ABSTRACT |

Police Academy of the Netherlands Utilizes DocAve® to Replicate and Protect Mission Critical SharePoint® Data by AvePoint, Inc.

February 2010 - (Free Research)
The IT administrators of the Police Academy of the Netherlands demanded a data protection solution that delivered granular, item-level backup and restore capabilities. In their search, they came to DocAve's Backup and Recovery solution as well as their Replicator solution to meet their backup and data protection needs. 
(CASE STUDY) READ ABSTRACT |

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 
(WHITE PAPER) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Dell Deployment Design and Implementation by Dell, Inc. and Microsoft Windows 7

October 2009 - (Free Research)
The Dell Project and Program Management approach enables the alignment of all elements of a client deployment. This standardized and easy-to-understand framework can be tailored as necessary to complement and integrate with existing customer processes. 
(DATA SHEET) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com

May 2012 - (Free Research)
This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business. 
(IT BRIEFING) READ ABSTRACT |

CW Special report on Capita by ComputerWeekly.com

April 2012 - (Free Research)
Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. 
(IT BRIEFING) READ ABSTRACT |

Protecting Data from the Cyber Theft Pandemic by FireEye

April 2009 - (Free Research)
Malware-related data breaches have reached pandemic proportions as criminals discover Internet crime is easy to commit, highly lucrative, and largely under-policed. Learn about advances in security technologies that use multi-phase heuristic and virtual machine analysis to detect and mitigate damages that result from malware-related data thefts. 
(WHITE PAPER) READ ABSTRACT |

A Guide to Cyber Crime Security in 2010 by eEye Digital Security

November 2009 - (Free Research)
Internet crime is easy to commit, highly lucrative, and largely under-policed. The cyber crime economy is a vibrant, worldwide market that is spreading at an alarmingly dangerous rate. This whitepaper will cover trends behind internet vulnerabilities as well as the methods and solutions available today to help combat this pandemic. 
(WHITE PAPER) READ ABSTRACT |

Consolidate Your IT Infrastructure With the Right Extension Hardware by Avocent

December 2011 - (Free Research)
Check out this resource to learn how Meldkamer North Netherlands, a company who manages "911" emergency call control rooms and coordinates police, fire, and ambulance services, solved their consolidation and availability challenges with the right extender solution. 
(CASE STUDY) READ ABSTRACT |

Solution Spotlight: Effective Content Analytics by IBM

January 2014 - (Free Research)
Access the following expert e-guide and gain insight from web content analytics guru, Geoffrey Bock, on how to effectively tag your business events, ultimately improving your overall WCM strategy. Plus, learn how a major police department used text analytics to fight crime. 
(EGUIDE) READ ABSTRACT |

City of Eden Prairie Runs on NetApp to Protect Critical 24x7 Services with Dollar-Saving Efficiency by NetApp

January 2012 - (Free Research)
The city of Eden Prairie needed to implement storage to complement VMware efficiencies and boost performance and availability for critical city services. This brief white paper details how the city successfully implemented  NetApp for cost-saving efficiencies plus 24x7 availability of police and fire applications. Read now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Medical Billing Company Enhances Reporting and Reimbursement Capabilities by Switching to NueMD® by NueMD

June 2008 - (Free Research)
Because Mid-Vermont's software was not meeting their client expectations they deployed NueMD, an Internet-based practice management solution, resulting in substantial savings in time and money. 
(CASE STUDY) READ ABSTRACT |

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