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Measuring the Business Impact of Support by Citrix Online UK

July 16, 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 
(WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 05, 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server by Limelight Networks, Inc.

October 01, 2009 - (Free Research)
This study provides a framework for evaluating the potential financial impact of investing in a media streaming platform. By reviewing the calculations and assumptions used in Forrester's multi-company analysis, readers can better understand and communicate a business case for increasing their investment. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 20, 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com

May 17, 2012 - (Free Research)
This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business. 
(IT BRIEFING) READ ABSTRACT |

10 Tips to Measure Training ROI by ComputerWeekly.com

September 21, 2012 - (Free Research)
How do you measure the value of training to the business ? These tips will help you develop your business case. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Big Data and Content Analytics: measuring the ROI by ComputerWeekly.com

December 19, 2013 - (Free Research)
Early adopters of big data analytics are achieving good results that are helping to drive decision making in the business, this independent research by AIIM reveals. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Monitoring Application Performance from an End-User Perspective by Fluke Networks

April 22, 2010 - (Free Research)
Download this whitepaper to learn how to see and solve user experience problems from their point of view. We’ll show you how to measure actual application traffic from the user perspective and other critical points in the network. 
(WHITE PAPER) READ ABSTRACT |

Measuring the half life of data by ComputerWeekly.com

June 01, 2012 - (Free Research)
How long should you keep your corporate data ? This report from Nucleus Research offers some scientific answers. 
(ANALYST REPORT) READ ABSTRACT |

Gaining a Key Competitive Edge in the MSP Marketplace by Autotask Corporation

January 29, 2014 - (Free Research)
This brief video describes a product that will bring accountability to your organization. 
(VIDEO) READ ABSTRACT |

LiveWire Mobile Brings Music to Your Ears with Insight from Business Objects by SAP America, Inc.

June 01, 2008 - (Free Research)
Read this case study and see how Business Objects helped Livewire manage their royalty stream for end-user downloads, measuring performance and the end-user experience, and analyzing trends quickly and accurately. 
(CASE STUDY) READ ABSTRACT |

2012 Security Outlook by ComputerWeekly.com

February 24, 2012 - (Free Research)
This report from the Corporate Executive Board, based on extensive research with Chief Information Security Officers, identifies the top 10 security imperatives for 2012. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com

September 05, 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com

January 23, 2012 - (Free Research)
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. 
(IT BRIEFING) READ ABSTRACT |

Measure your ITSM Investments by Hewlett-Packard Company

January 10, 2013 - (Free Research)
This whitepaper covers how to transform your IT service management approach to better align with business goals. It also presents a customer-centric ROI method. 
(WHITE PAPER) READ ABSTRACT |

Technology, innovation and change: the IT department's view by ComputerWeekly.com

November 25, 2013 - (Free Research)
This exclusive report, based on a survey of UK IT professionals, assesses how CIOs and IT departments are adapting to the challenges of innovation. 
(ESSENTIAL GUIDE) READ ABSTRACT |

How Do You Measure Up Against Top IT Service Provider Benchmarks? 13 Must See Charts by Autotask Corporation

February 04, 2014 - (Free Research)
This graphic whitepaper features 13 charts that will show you how your IT department compares to some of the top service providers. 
(WHITE PAPER) READ ABSTRACT |

Implementing On-Demand Services Inside the Intel IT Private Cloud by Dell, Inc. and Intel®

March 23, 2011 - (Free Research)
By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Standardizing Business Continuity by IBM

December 15, 2010 - (Free Research)
Download this e-book, brought to you by SearchCompliance.com, for insights, tips and suggestions for developing an optimal business continuity plan. Read on to learn details of FEMA’s PS-Prep, how to make the case for business continuity, what standard to use, how to measure continuity risk, and much more! 
(EBOOK) READ ABSTRACT |

IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey by Oracle Corporation

October 06, 2011 - (Free Research)
More than 300 database and information security professionals were recently surveyed on their data security practices. The results were disturbing with 60% saying that a data breach is likely over the next 12 months. Download this complimentary copy of the 2011 IOUG Data Security Survey Report and see how your organization measures up. 
(WHITE PAPER)

Why Choice and Control are Critical to a Successful Cloud Strategy by IBM

June 13, 2012 - (Free Research)
This whitepaper covers the reasons why some are hesitant to adopt the cloud and offers four tips for an effective cloud strategy. 
(WHITE PAPER) READ ABSTRACT |

Executing Your Strategy 6: Transition by ComputerWeekly.com

February 10, 2014 - (Free Research)
This is the final part of a six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Targeted attacks and how to defend against them by ComputerWeekly.com

August 16, 2013 - (Free Research)
Analysts Bob Tarzey and Louella Fernandes assess the scale and real impact of targeted attacks the measures being taken to defend against them. 
(ANALYST REPORT) READ ABSTRACT |

The Impact of E.U. Internet Copyright Regulations on Early-Stage Investment by ComputerWeekly.com

February 20, 2012 - (Free Research)
This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

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