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HP Business Service Management by Hewlett-Packard Company

February 04, 2011 - (Free Research)
HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business. 
(WEBCAST) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence Services and Solutions by Accenture

Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service. 
(SOFTWARE PRODUCT)

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software

June 2008 - (Free Research)
We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. 
(WHITE PAPER) READ ABSTRACT |

How to tackle risk taxonomy by ComputerWeekly.com

November 2010 - (Free Research)
This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 
(WHITE PAPER) READ ABSTRACT |

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc.

July 1967 - (Free Research)
When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. 
(WHITE PAPER) READ ABSTRACT |

Automating Your SOA Center of Excellence by WebLayers

May 2008 - (Free Research)
This white paper discusses the steps necessary for implementing an effective SOA Center of Excellence. Explore how to automate and apply the appropriate levels of SOA governance. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

7 Habits of Highly Successful Surveys by Vovici

October 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

Big Data and Content Analytics: measuring the ROI by ComputerWeekly.com

December 2013 - (Free Research)
Early adopters of big data analytics are achieving good results that are helping to drive decision making in the business, this independent research by AIIM reveals. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com

September 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Making the FACTA Red Flags Rules Operational by RSA, The Security Division of EMC

October 2008 - (Free Research)
Read this paper to learn how technology can be leveraged to automate identity theft detection, prevention, and mitigation as part of your FACTA Red Flags compliance program. 
(WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect

August 2010 - (Free Research)
Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling. 
(WHITE PAPER) READ ABSTRACT |

Web Security Solutions by Websense, Inc.

November 2008 - (Free Research)
Read this whitepaper to learn ways to implement industry-leading URL filtering with extensive security capabilities that continuously watch the organization's assets for malicious activity and prevent them from being used in fraudulent attacks. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series by Sterling Commerce Manufacturing Solutions

March 2008 - (Free Research)
Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and... 
(WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management by Epicor Software Corporation

July 1967 - (Free Research)
The most powerful ERP systems have long been designed to facilitate enterprise performance management (EPM). Learn how to select and use the right tools to execute and effective EPM strategy. 
(WHITE PAPER) READ ABSTRACT |

From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc

August 2008 - (Free Research)
This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program. 
(WHITE PAPER) READ ABSTRACT |

Why Compliance Pays: Reputations and Revenues at Risk Research Report by Symantec Corporation

March 2009 - (Free Research)
Based on what is working among organizations with the fewest data losses, this IT Policy Compliance Group report identifies several practices that can assist businesses with improving IT compliance results and reduce business downtime. 
(WHITE PAPER) READ ABSTRACT |

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies.

September 2008 - (Free Research)
In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. 
(WHITE PAPER) READ ABSTRACT |

Measuring the half life of data by ComputerWeekly.com

June 2012 - (Free Research)
How long should you keep your corporate data ? This report from Nucleus Research offers some scientific answers. 
(ANALYST REPORT) READ ABSTRACT |

Workday Security: A Technology Perspective by Workday

October 2008 - (Free Research)
Workday uses industry-standard measures to protect the integrity of all communications with its online services, its production network, and across its network. 
(WHITE PAPER) READ ABSTRACT |

Security in Public and Private Cloud Infrastructures by Joyent

August 2010 - (Free Research)
This paper examines the current state of cloud computing security and details common security measures deployed in the industry. It will also detail the Joyent Smart Technology solutions for cloud computing use cases and how Joyent improves cloud security when compared to traditional techniques. 
(WHITE PAPER) READ ABSTRACT |

Making Sense of the Chaos: Measuring The Influence of Social Media by IBM

June 2013 - (Free Research)
In this white paper, find out how, with the right tools in place, today's marketers can understand the value social media provides as a marketing channel and, in coordination with other channels, drive conversions and, ultimately, revenue. 
(WHITE PAPER) READ ABSTRACT |

Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company

May 2012 - (Free Research)
Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks. 
(WEBCAST) READ ABSTRACT |

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