TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Maximize Your Mobile Investment -- Best Practices for Measuring Productivity by AT&T Corp June 2008 - (Free Research) Companies must be able to measure productivity gains from mobile working. Productivity is notoriously difficult to measure accurately, let alone in the elusive area of enterprise mobility. How should companies go about it? (WHITE PAPER) GO TO WHITE PAPER

LoadRunner by Mercury (E-mail this company) LoadRunner is a load testing tool that predicts system behavior and performance. It exercises your entire enterprise infrastructure by emulating thousands of users and employs performance monitors to identify and isolate problems. By using LoadRunner, you can minimize testing cycles, optimize performance, and accelerate deployment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM April 2008 - (Free Research) Sales contracts effect not only sales but also impact the finance and the legal departments, Managing sales contracts properly can help shrink the sales cycle, improve cash flow and reduce the risk of litigation and penalties. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm February 2008 - (Free Research) BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

6 Simple Solutions for Measuring Marketing Performance by Aprimo, Inc. June 2008 - (Free Research) EMM delivers to a future vision where marketing has one platform like the operational backbone of a company which uses ERP or a sales/services organization which uses CRM. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Key Considerations for Strategic Enterprise Mobility Planning, Implementation and Protection by AT&T Corp June 2008 - (Free Research) Mobile applications are transforming how companies operate. With new ways to work flexibly, employees are becoming more responsive and more productive. But enterprises have experienced only the start of what IP networks will bring to mobile working. (WHITE PAPER) GO TO WHITE PAPER

Gartner's Magic Quadrant for Marketing Resource Management by Aprimo, Inc. June 2008 - (Free Research) MRM is a set of processes and capabilities designed to enhance a company’s ability to orchestrate and optimize internal and external marketing resources. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Accurate Latency Measurement in Low-Latency, High-Density 10 GbE Switch Fabrics by Ixia. June 2008 - (Free Research) In order to accurately measure the packet forwarding latency of a low-latency, high-density 10 GbE switch fabric, several factors must be considered (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Social Media Marketing by HubSpot June 2008 - (Free Research) In this webcast Mike Volpe, VP of Marketing for HubSpot discusses why social media is important. Social media’s state of mind, 3 types of social media and its measuring results will also be discussed. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Maximizing ROI from Marketing by Nucleus Research (E-mail this company) Sponsored by: TechExcel, Inc. August 2006 - (Free Research) The most successful marketing efforts leverage technology where it makes sense - and gauge success using metrics that matter. You may find that looking beyond traditional marketing tools will deliver even greater return on investment. Listen now to learn more. (PODCAST) READ ABSTRACT | GO TO PODCAST

Guide to Going Paperless: Cut Costs with Document Automation by Equisys Inc February 2008 - (Free Research) Document automation software not only removes the cost of printing and posting paper documents, it also reduces the time involved in document production, archiving and retrieval. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Signposts on the Road to Data Center Energy Savings by Continental Resources April 2008 - (Free Research) The EPA report includes a set of recommendations that raise awareness and highlight the need for industry cooperation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Pre-Test Disaster Recovery & Business Continuity Plans: The Network Simulation Solution by Shunra Virtual Enterprise February 2008 - (Free Research) All businesses depend on their IT services for moment-to-moment operations. So they must all take measures to ensure that those services are not disrupted due to a natural or man-made disaster. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP) GO TO DETAILED REPORT

How to Certify or Re-certify Twisted-Pair Cabling for 10 Gb/s Ethernet by Fluke_Networks June 2008 - (Free Research) This paper provides a background and an overview of the performance requirements for the twisted-pair cabling and methods to measure and certify the performance of the installed cabling system. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM Online Webcast by Microsoft June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help? (WEBCAST) GO TO WEBCAST

6 Steps To ERP Implementation Success by IFS February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Total Cost of ERP Ownership in Mid-Size Companies by Epicor Software Corporation. May 2008 - (Free Research) This paper explains the Total Cost of Ownership, which remains a significant factor that influences Enterprise Resource Planning (ERP) strategies and decisions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Architecting a Lustre-Based Storage Environment by DataDirect Networks. June 2008 - (Free Research) This document articulated a number of the design implications and provides the reader with information to make informed decisions to scale high-performance cluster file I/O. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

"1-2 Punch" Backup Methodology Powerful and Cost-Effective Hot Backup and Recovery Strategy Using vRanger Pro and VCB by Vizioncore Inc. March 2008 - (Free Research) Using vRanger Pro while leveraging VCB helps facilitate a proven method of performing backups and is a valuable part of a complete disaster recovery plan in the VI3 environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Transaction Perspective: Online Business Transaction Performance by Keynote Systems Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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