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CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.

February 14, 2011 - (Free Research)
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software

September 2008 - (Free Research)
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management. 
(WHITE PAPER) READ ABSTRACT |

Effectively Leveraging CRM Analytics by MicroStrategy Incorporated

March 2014 - (Free Research)
This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics. 
(EGUIDE) READ ABSTRACT |

Measuring, Monitoring, and Improving Customer Experience by IBM

March 2014 - (Free Research)
In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences. 
(EGUIDE) READ ABSTRACT |

Solution Spotlight: Measuring, Monitoring and Improving Customer Experience by IBM

January 2014 - (Free Research)
In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences. 
(EGUIDE) READ ABSTRACT |

Forrester: Formulate A Database Security Strategy to Ensure Investments Will Actually Prevent Data Breaches and Satisfy Regulatory Requirements by Oracle Corporation

January 2012 - (Free Research)
Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy. 
(WHITE PAPER)

Presentation Transcript: Measuring the Total Economic Impact of IBM InfoSphere Information Server with Forrester Consulting by IBM

March 2011 - (Free Research)
Access this presentation transcript which includes insight from Forrester Consulting to understand the impact of leveraging a data integration platform as part of an overall information architecture integration strategy for maximum business impact. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension

September 2007 - (Free Research)
Lumension&#39s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a &#34voluntary&#34 compliance solution to an &#34automatic&#34 one is illustrated 
(WHITE PAPER) READ ABSTRACT |

Forrester: Measuring the Total Economic Impact- IBM Rational Application Portfolio Management by IBM

January 2012 - (Free Research)
In this comprehensive Forrester report, examine the total economic impact and potential ROI of IBM Rational tools for application portfolio management. Read on to evaluate the potential financial impact of these tools on your organization, so you can decide if they're the right APM technologies for your strategy 
(WHITE PAPER) READ ABSTRACT |

Measuring the Total Economic Impact of IBM InfoSphere Information Server with Forrester Consulting by IBM

March 2011 - (Free Research)
Access this webcast with insight from Forrester Consulting to understand the impact of leveraging a data integration platform as part of an overall information architecture integration strategy for maximum business impact. 
(WEBCAST) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
(EGUIDE) READ ABSTRACT |

Forrester Consulting Study - The Total Economic Impact of IBM’s Real-Time Compression Solution by IBM

October 2011 - (Free Research)
In October 2010, IBM commissioned Forrester Consulting to examine the total economic impact and potential return on investment enterprises may realise by deploying IBM’s Real-time Compression solution. Read this case study to learn the results. 
(WHITE PAPER) READ ABSTRACT |

Measuring The Total Economic Impact Of IBM InfoSphere Information Server by IBM

February 2011 - (Free Research)
IBM commissioned Forrester Consulting to examine the total economic impact and potential ROI enterprises may realize by deploying IBM InfoSphere Information Server. Read on to learn the findings of this study and find out what the total economic impact of IBM Infosphere Information Server. 
(WHITE PAPER) READ ABSTRACT |

Your Enterprise Database Security Strategy (Forrester Consulting Report) by IBM

September 2009 - (Free Research)
Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization. 
(WHITE PAPER) READ ABSTRACT |

E-Book: CRM Trends and Tips for 2010 - Doing More With Less by IBM

December 2010 - (Free Research)
In this e-book, find out how to make the most of the systems and budget you do have, with expert advice from leading analysts at Gartner and Forrester. Continue reading to learn CRM trends and tips and learn how to do more with less. 
(EBOOK) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Microsoft Dynamics CRM 2011 by Microsoft

October 2011 - (Free Research)
Businesses widely deploy CRM solutions, and interest in expanding their use is high. Access this Forrester report to examine the total economic impact and potential return on investment(ROI) of one CRM software deployment. 
(WHITE PAPER) READ ABSTRACT |

Total Economic Impact™ Of Silver Peak’s WAN Optimization Solution by Silver Peak

September 2010 - (Free Research)
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Silver Peak’s WAN optimization solution on their organizations. Forrester’s aim is to clearly show all of the calculations and assumptions used in the analysis.  Read this study to learn so much more. 
(WHITE PAPER) READ ABSTRACT |

Measuring the Total Economic Impact of IBM Rational Application Portfolio Management by IBM

January 2012 - (Free Research)
Read this Forrester Consulting study to examine the total economic impact of application portfolio management (APM), a comprehensive, context-driven, strategic approach to ensuring that your IT investments support your current and future business plans. 
(WHITE PAPER) READ ABSTRACT |

Forrester Report: The Total Economic Impact of Oracle Identity Manager by Oracle Corporation

November 2008 - (Free Research)
This report walks through detailed return-on-investment (ROI) calculations based on real customers' data, and guides you in computing cost savings with user provisioning. Readers can use the model suggested in this report to design their implementation and measure results. 
(ANALYST REPORT) READ ABSTRACT |

Measuring the Financial Impact of AppSense DesktopNow by AppSense

January 2012 - (Free Research)
In this webcast presentation, experts from Forrester research share their findings on the economic benefit of the AppSense management suite, and why using such a tool to adopt new, virtualization-friendly strategies can truly help your organization cut costs and stay competitive. 
(WEBCAST) READ ABSTRACT |

Total Economic Impact™ Of Panduit’s Unified Physical Infrastructure℠ (UPI) by Panduit

August 2010 - (Free Research)
This study illustrates the financial impact of moving from disparate and aging wiring systems to an integrated, building-wide IT connectivity infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server by Limelight Networks, Inc.

October 2009 - (Free Research)
This study provides a framework for evaluating the potential financial impact of investing in a media streaming platform. By reviewing the calculations and assumptions used in Forrester's multi-company analysis, readers can better understand and communicate a business case for increasing their investment. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

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