The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

The Dell EqualLogic hybrid arrays are designed to support fast access to high demand “hot” data in a multi-tiered dataset. In this technical report, we provide a proof point for performance improvements in OLTP applications when using EqualLogic PS6010XVS arrays based on testing performed at Dell Labs in February 2011. 

Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users. 

Barcoding, also known as Automatic Identification (Auto ID), is a method of encoding information into a machine-readable pattern of predefined bar and space patterns that can be quickly and accurately read by a scanner and a computer. Read this white paper to learn how to incorporate barcoding into your everyday. 

VMware vSphere enables IT management to support their virtualization and cloud computing initiatives with automated, intelligent processes such as automatic load balancing, auto deploy and more. Discover how vSphere can provide unprecedented scalability and uptime for mission-critical applications, along with comprehensive security. 

This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 

This paper documents the value that Dell Compellent Data Progression technology adds to a VDI environment by providing RAID 10 performance and space utilization comparable to RAID 5. 

To properly protect the information at the database layer there are a number of comprehensive measures that need to be taken. With this paper Tanya Baccum, SANS Institute analyst, examines these measures for holistically protecting Oracle database from inside out. 

This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision. 

The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability. 

This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices). 

Effective Desktop Management begins with knowing what you have to manage. 

Siemens product lifecycle management (PLM) Software for life sciences can help medical device manufacturers manage compliance requirements while supporting greater collaboration, ultimately reducing costs while improving patient outcomes.