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E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty by Microsoft

October 28, 2011 - (Free Research)
This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan. 
(EBOOK)

Understanding Automatic Failover for DR: 6 FAQs by FalconStor Software

July 19, 2011 - (Free Research)
Automatic failover involves automatically moving an application to a standby server during a failure or service event to preserve its time. Fortunately, there are a number of approaches available in the market today. Check out this guide to learn the answers to 6 FAQs about automatic failover and disaster recovery automation. 
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What You Need to Know about Cloud Backup: 10 FAQs Answered by Asigra

June 12, 2013 - (Free Research)
This white paper discusses the ten most common questions that companies are asking about cloud backup. 
(WHITE PAPER) READ ABSTRACT |

FAQ: DevOps, Continuous Testing with Virtualized Services by IBM

May 20, 2013 - (Free Research)
Service virtualization is especially useful for continuous testing, as it gives you access to components you wouldn't have other wise. But if you still have questions, access this resource for answers to FAQs about testing with virtualized services, and get an in-depth look at the tools you need to ensure success with a continuous testing project. 
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FAQ: Integrating SAP Landscape by IBM

June 24, 2013 - (Free Research)
Access this resource for answers to FAQs about integrating an SAP landscape with a variety of SAP and non-SAP tools, and the various technologies that can help. 
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Assuaging Concerns about Public Cloud Services And APM: Expert Roadmap by XO Communications

January 21, 2014 - (Free Research)
In this e-guide, cloud networking expert Amy Larsen DiCarlo shares her insight on the public cloud, with emphasis on use cases, common concerns, and how to choose the right provider. Click through to also find 5 FAQs about network-based application performance management (APM) to ensure your business stays up-to-speed. 
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Solution Spotlight: Gaining Effective Productivity In Release Management by IBM

March 10, 2014 - (Free Research)
"Developers are always surprised when they see how [poorly] their applications perform under load," said J.P. Jackson, a project manager for the State of Michigan. Too often, performance testing happens after the fact, in response to user complaints that the software runs too slowly. So how can this be avoided? 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Data Deduplication FAQ by Quantum Corporation

August 31, 2010 - (Free Research)
Join Founder and Lead Analyst of DCIG, Jerome Wendt, as he answers the most common data deduplication questions he’s hearing today – including the technology’s  benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more. 
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Data Deduplication FAQ by Quantum Corporation

August 23, 2010 - (Free Research)
Join Founder and Lead Analyst of DCIG, Jerome Wendt as he answers the most common data deduplication questions he’s hearing today – including the technology’s  benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more. 
(PODCAST) READ ABSTRACT |

Log Management Best Practices by Hewlett-Packard Company

April 14, 2010 - (Free Research)
In this presentation transcript, find out best practices in log management and how it affects the use of security dashboards. Also learn how log management differs from security information and event management (SIEM). 
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Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain

March 05, 2012 - (Free Research)
Check out this expert presentation transcript with storage industry analyst Lauren Whitehouse to learn about recent developments in tape that are keeping it relevant. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Network Attached Storage by Dell, Inc.

September 14, 2009 - (Free Research)
Because network attached storage (NAS) is file-based (rather than block-based) storage, it is particularly suited for storing the types of unstructured, file-based data that is a challenge for many storage pros today. This FAQ Presentation Transcript answers key questions about NAS advantages and implementations. 
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FAQ: Minimize SAP Testing Efforts by IBM

June 14, 2013 - (Free Research)
Trying to balance quality, speed and performance expectations is difficult enough, but when the pressure to deliver changes faster mounts, traditional QA and testing methods just don't cut it.Luckily, this resource is here to help - with answers to FAQs about how to minimize testing efforts in your SAP landscape. 
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Solution Spotlight: Keys to Cloud Application Success by IBM

November 20, 2012 - (Free Research)
What do enterprise developers need to know about cloud APIs? What are the emerging standards for this game-changing technology? And how can they be leveraged most effectively? Read this expert e-guide to uncover the answers to these questions and other cloud API FAQs. 
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FAQ: Load testing software and application performance management by IBM

October 30, 2013 - (Free Research)
With Agile methodologies come faster deployment cycles and the need for more careful, coordinated and disciplined flow of software from development to quality assurance to production deployment.  In this E-Guide, learn more about gaining productivity in release management. 
(EGUIDE) READ ABSTRACT |

E-Book: How to Justify, Plan, and Execute a Successful ERP Upgrade by IQMS

August 04, 2010 - (Free Research)
Seems like you’ve just finished a multi-year ERP implementation and already it’s time to consider an upgrade. Do the new features justify the hassle and expense? Or should you wait - and risk paying more to maintain an obsolete system? This eBook provides expert advice on making the case for an upgrade and executing a plan to ensure a positive ROI. 
(EBOOK) READ ABSTRACT |

SearchCRM.com Solution Spotlight: Social media driving CRM strategies by IBM

February 24, 2014 - (Free Research)
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. 
(EGUIDE) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com

May 20, 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 02, 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 11, 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

SAP Customer Relationship Management (SAP CRM) Multimedia Presentations by SAP America, Inc.

October 18, 2010 - (Free Research)
These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage. 
(RESOURCE CENTER) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc.

October 05, 2010 - (Free Research)
You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future. 
(EBOOK) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 02, 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
(WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 14, 2009 - (Free Research)
In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run. 
(PODCAST) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

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