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City of Eden Prairie Runs on NetApp to Protect Critical 24x7 Services with Dollar-Saving Efficiency by NetApp

January 03, 2012 - (Free Research)
The city of Eden Prairie needed to implement storage to complement VMware efficiencies and boost performance and availability for critical city services. This brief white paper details how the city successfully implemented  NetApp for cost-saving efficiencies plus 24x7 availability of police and fire applications. Read now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Mass-Market Broadband in High-Growth Markets by Alcatel-Lucent

March 03, 2009 - (Free Research)
This paper highlights how important it is for telecom service providers to deliver broadband services beyond the profitable hotspots of advanced business users and high-income residential users to reach the mass market, as well as detailing a suggested solution. 
(WHITE PAPER) READ ABSTRACT |

Channel Success Stories: The SMB Market Case Study: KIS by Dell PartnerDirect and Intel

December 2008 - (Free Research)
This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market. 
(PODCAST) READ ABSTRACT |

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.

April 2006 - (Free Research)
This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. 
(WHITE PAPER) READ ABSTRACT |

The Impact of Carrier Ethernet on Service Providers by Dorado Software

September 2009 - (Free Research)
Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up. 
(WHITE PAPER) READ ABSTRACT |

Brocade Carrier Ethernet Switch/Router Competitive Positioning by Brocade

January 2010 - (Free Research)
In this whitepaper, we analyze Brocade’s carrier Ethernet offering and ability to address and solve the challenges posed by CSP migration strategies and network infrastructure requirements. 
(WHITE PAPER) READ ABSTRACT |

SingTel Selects Alcatel-Lucent as Strategic Partner in IPTV Deployment by Alcatel-Lucent

June 2009 - (Free Research)
Read this case study to learn how SingTel, a major carrier in the Asia-Pacific region, overcame the challenges associated with providing new services and broadening their customer base. The solution allowed them to provide advanced IPTV features - including HD VoD - quickly and at aggressive prices, thereby affirming their place as a market leader. 
(CASE STUDY) READ ABSTRACT |

Special Report on Cisco by ComputerWeekly.com

January 2014 - (Free Research)
This special nine-page report from Computer Weekly, updated for 2014, analyses the challenges facing Cisco, its financial performance, the services it offers, its place in the IT market and its future strategy. 
(ESSENTIAL GUIDE) READ ABSTRACT |

A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM

April 2010 - (Free Research)
This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment. 
(WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

Smartphone market set to expand as vendors vie for position by ComputerWeekly.com

November 2010 - (Free Research)
The Smartphone market is characterised by increasing competition on one hand and healthy growth prospects in the medium-term on the  other. Barriers to entry are high for most players, owing to the global nature of the  mobile industry and the consequent financial strength required to enter the market. 
(WHITE PAPER) READ ABSTRACT |

Customer Communication Management by Pitney Bowes Business Insight

July 2010 - (Free Research)
CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers. 
(WEBCAST) READ ABSTRACT |

Leadership and Technology: A Total-Cost-of-Ownership Comparison for Unified Communications by Cisco Systems, Inc.

July 2012 - (Free Research)
This exclusive whitepaper covers an affordable and effective unified communications solution for mid-market businesses. 
(WHITE PAPER) READ ABSTRACT |

From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc

August 2008 - (Free Research)
This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program. 
(WHITE PAPER) READ ABSTRACT |

Telstra Reaps Transformation Rewards by Alcatel-Lucent

August 2010 - (Free Research)
The business benefits of the IP transformation are numerous. First of all, as you reduce the number of actual networks, you save on software licensing costs, air conditioning and power. Less people are also required because rather than operating many silo networks in standalone mode you now have a common network. 
(WHITE PAPER) READ ABSTRACT |

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software

September 2008 - (Free Research)
This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. 
(WHITE PAPER) READ ABSTRACT |

Analyst Insight: Is There a Smart City Market? by ComputerWeekly.com

May 2012 - (Free Research)
The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum. 
(ANALYST REPORT) READ ABSTRACT |

New social business technology transforms marketing by Jive Software

July 2013 - (Free Research)
Check out this resource to discover a collaboration platform prupose-built for marketing teams that enables employees to get work done more effectively while enabling more effective communication with customers and partners. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Jumpstart your journey to personalized digital marketing by IBM

March 2014 - (Free Research)
Consult the following white paper to uncover what you can do to empower your business to deliver personalized marketing, increase the pull of campaigns, as well as increase customer retention and satisfaction—all through the use of real-time marketing. 
(WHITE PAPER) READ ABSTRACT |

Rethink Customer Service for a Multichannel World by SearchCRM

February 2014 - (Free Research)
In order to really succeed at customer relationships, C-suite executives are -- finally -- warming up to multichannel communication. 
(EBOOK) READ ABSTRACT |

Tracking the Fast Changing Unified Communications Market by TechTarget

February 2014 - (Free Research)
Unified communications is ever-changing and revolutionizing the way organizations collaborate. However, with these technologies come new trends to take hold of and rising vendors to keep an eye on. Complete this short survey and gain access to Tracking the Fast Changing Unified Communications Market: An essential guide to managing the rapid change. 
(RESOURCE)

Improving Order-To-Cash Cycle by Wipro Technologies

January 2009 - (Free Research)
Order to Cash cycle--the sequential steps from acquisition of a customer's order up to the customer's money reaching the operator's bank account represents the financial lifeblood of any communications company. 
(WHITE PAPER) READ ABSTRACT |

Advanced Marketing Automation: Maximize Returns on Customer Communication Strategies through Intelligent, Integrated Marketing Processes by SAS

May 2010 - (Free Research)
This paper explores how many companies are turning to advanced marketing automation for improved efficiency and effectiveness of marketing activities. Read on to learn how to provide a comprehensive solution for current marketing challenges and learn how to maximize campaign returns through the essential phases of a disciplined marketing process. 
(WHITE PAPER) READ ABSTRACT |

Starz Entertainment Joins AT&T Mobile Barcode Charter Program as First TV/Network Member by AT&T Corp

November 2011 - (Free Research)
This white paper examines a new mobile barcode solution for consumer engagement, which is helping to connect the offline world with the online world. 
(WHITE PAPER) READ ABSTRACT |

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