TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Five Keys to Buying Data Integration in the Mid-market by Emanio Inc. April 2008 - (Free Research) Learn five key steps to buying data integration software. Explore how eliminating the manual data entry process required to move data between systems can produce significant savings (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study - Small Business Values Safety Net for Mission Critical BlackBerry Deployment by BlackBerry March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ADERANT Expert by Aderant ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Do More with Less: The Five Strategies Used by Successful SMB Manufacturers by Infor November 2007 - (Free Research) Updating your business plan is a critical first step to re-test initial assumptions, determine how the market is expected to change, identify new programs & initiatives, & establish updated business goals. Read why the business planning process should include a review & update to the five key strategic guidelines, starting with the company vision. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eCity Procurement - Purchase & Requisition Management for .Net2.0 by SLINGSHOT. eCity Buy and eCity Request form an integral part of the procurement and requisition management capabilities of the eCity Enterprise Suite. Access to eCity applications is provided via a user configurable “dashboard”.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Whatever Happened to Service? by SERVICEPower. June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Serving Customer an Outstanding Online Experience: Orienting Retailers around the Online End-user Experience by Keynote Systems February 2008 - (Free Research) This paper explaings how today's retailers can make the most of their investments in Web store infrastructures and marketing campaigns by striving to understand, protect, and enhance the online shopping experience of their customers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Aite Group Research Report - Rise of Dark Pools and Rebirth of ECNs: Death to Exchanges? by Advent Software, Inc July 2008 - (Free Research) This whitepaper examines some of the key trends within the U.S. ATS market, and provides clear categorizations of some of the platforms vying for market share. This report also provides U.S. equities market share estimates and future projections. (WHITE PAPER) GO TO WHITE PAPER

Taking Control of Your Business: Growing Profitably in the Professional Services Market by SAP America, Inc. February 2008 - (Free Research) Find out how professional services firms can grow in a challenging market and provide high-quality service at lower pricing by implementing best-practice solutions that enable them to increase project visibility and improve operational efficiency. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Master Data Management: A White Paper by Bloor Research by Pitney Bowes Group 1 Software May 2008 - (Free Research) This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sales Management 2.0 : Improving Sales Management and Effectiveness by LucidEra February 2008 - (Free Research) Accurate, timely, consistent and relevant metrics are the foundation upon which effective sales management coaching is built. Learn about Sales 2.0 and how metrics will help you improve sales management and effectiveness. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Treasury and Asset Liability Management Best Practices by SunGard BancWare (E-mail this company) October 2006 - (Free Research) This paper outlines the importance of balance sheet management and the role of the Treasury division in creating more enterprise value for the financial services firm. We discuss the common practices and responsibilities of this group and provide an introduction to the key risk measurement objectives and the most common risk modeling methods used. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise Data Integration Essentials: Understanding Popular Data Integration Methods Benefits and Drawbacks by SyncSort April 2008 - (Free Research) This e-book explores real-time data integration methods, benefits and drawbacks of popular enterprise data integration methods and a market overview of platforms and software. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Future Sales Force - A Consultative Approach by Microsoft March 2008 - (Free Research) Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes. (WHITE PAPER) GO TO WHITE PAPER

Benchmarking Strategies for Application Acceleration by Akamai Technologies (E-mail this company) June 2006 - (Free Research) This free document helps you understand whether a given product, technology or service merits additional investigation for your particular needs. You'll learn where wide-are application slowdowns occur in your network, and how you can unclog the checkpoints. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Starting a Business? Five Key Things You Need to Know before You Buy a Domain Name by BuyDomains.com June 2008 - (Free Research) There are some key considerations you should keep in mind before you buy domains for your business - from determining your strategy to planning for success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM Trial by Microsoft March 2008 - (Free Research) Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change. (WHITE PAPER) GO TO WHITE PAPER

Is mid-market PCI DSS compliance the killer app for SaaS? by Alert Logic June 2008 - (Free Research) Check out this podcast to learn about Software-as-a-Service (SaaS) solutions for mid-market businesses and learn how these tools can help your company meet PCI DSS requirements. (PODCAST) READ ABSTRACT | GO TO PODCAST

Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today’s Communication Providers and Utilities by MapInfo Corporation. July 2008 - (Free Research) The MapInfo Professional solution is a windows based mapping application that enables easy visualization of the relationships between data and geography, and performance of detailed analysis to drive insightful decisions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Netkey - Solutions for Self-Service Kiosks and Digital Signage by Netkey, Inc. (E-mail this company) Netkey is a market-leading provider of applications, management software, and turnkey solutions for self-service kiosks and digital signage. Netkey is purpose-built for the operation of kiosk and signage networks and is designed to address the unique issues encountered in these customer and employee-facing deployments.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Your Business Online: Successful Domain Strategies by BuyDomains.com June 2008 - (Free Research) There are some key considerations to keep in mind as you prepare to buy domains for your business, watch this Webcast to get insight on the dos and don’ts of buying a domain name. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

A 15-minute Guide to Interactive Content Management by EMC Corporation. March 2008 - (Free Research) Interactive content management (ICM) is a set of technologies for managing the production process and content types that deliver compelling communications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Redefining Customer Experience to Improve Business Performance by Cognizant Technology Solutions. March 2008 - (Free Research) Attend this Webcast to learn how adopting a customer experience management strategy can help your organization leverage the data collected by its CRM systems to increase customer satisfaction and meet business goals. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company) June 2006 - (Free Research) SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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