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The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 31, 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

Human Capital Management: How Top Organizations Drive Company Profits Efficiently by SAP America, Inc.

January 2007 - (Free Research)
The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. 
(WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation

November 2008 - (Free Research)
Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. 
(WHITE PAPER)

Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation

May 2011 - (Free Research)
This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals. 
(WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence - Introducing Management Excellence by Oracle Corporation

June 2008 - (Free Research)
A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more. 
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Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com

January 2012 - (Free Research)
In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now. 
(EZINE) READ ABSTRACT |

CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com

October 2010 - (Free Research)
Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool. 
(WHITE PAPER) READ ABSTRACT |

BIRT Performance Analytics: Self-Service Business Intelligence That Drives Real Performance Improvement by Actuate

March 2012 - (Free Research)
This white paper uncovers strategies for performance improvement through self-service business intelligence. 
(WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Benchmark Your Project: Portfolio Management Capabilities by Oracle Corporation

November 2013 - (Free Research)
To help with your PPM efforts, benchmarking can help you understand just how well developed your capabilities are and what you need to do to improve them. Read this helpful white paper to learn more about PPM benchmarking, and discover five key factors that will help you determine your PPM readiness. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking the Social Intranet by Jive Software

July 2013 - (Free Research)
Social business is a relatively new phenomenon. How should your business go about quantifying the success of adoption figures? This resource offers some key insights into the adoption rates of companies ranging from education to finance. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Benchmarking Core Switches: Modeling Techniques for Switch Testing by NETGEAR Inc.

March 2011 - (Free Research)
Bottlenecks can lurk inside a high-speed 10 GbE core switch and cause its actual performance to clock in below theoretical maximum. The solution is benchmark any of these high-end devices before purchase. This e-guide discusses why using model traffic modeling to benchmark core switches is your best choice and how it can cut major costs. 
(EGUIDE) READ ABSTRACT |

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness. 
(WHITE PAPER) READ ABSTRACT |

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution by Atos Origin

January 2010 - (Free Research)
This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries. 
(CASE STUDY) READ ABSTRACT |

Ixia Black Book: 802.11ac Wi-Fi Benchmarking by Ixia

March 2014 - (Free Research)
Examine 802.11ac Wi-Fi test methodologies in this white paper, which provides insight into the capabilities and features that matter most. 
(WHITE PAPER) READ ABSTRACT |

Consumer Satisfaction Benchmarking Report by Aspect

March 2014 - (Free Research)
In this comprehensive report, explore the results of a survey conducted by Vanson Bourne about the current state of customer satisfaction in the UK. Get an inside look at what consumers expect from businesses, how they choose to interact with them, and changing perceptions of customer service. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Project Management Trends For 2014 by ComputerWeekly.com

January 2014 - (Free Research)
There is growing unease with the status quo of current project management practices, this report from ESI International reveals 
(ESSENTIAL GUIDE) READ ABSTRACT |

Optimize Your IT Infrastructure With Virtualization by AdvizeX Technologies

March 2014 - (Free Research)
Savvy IT organizations realize the virtualized data centers and cloud computing can help you expand the capabilities of your data center without investing in new infrastructure, software, or training. But transforming your data center can be a complicated task -- how do you know where to start? 
(WEBCAST) READ ABSTRACT |

VDI: Benchmarking Paper by DataCore Software Corporation

September 2011 - (Free Research)
This paper reports on efficient configurations for Virtual Desktops (VDs) which reduce the total hardware cost and improve the storage infrastructure. Check it out to learn more about topics, including virtualisation, optimisation, and high availability. 
(WHITE PAPER) READ ABSTRACT |

The truth about software quality - a global benchmarking study by ComputerWeekly.com

December 2010 - (Free Research)
This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking Enterprise SSDs by sTec | HGST

February 2010 - (Free Research)
This paper will demonstrate differ­ences in comparative SSD products. The analysis reconciles instanta­neous benchmark data to actual user performance, over time in a work­ing system under a true enterprise workload. 
(WHITE PAPER) READ ABSTRACT |

Happy Clients? You Won't Know Until You Ask by Autotask Corporation

April 2014 - (Free Research)
This e-book talks about an automated survey process that provides guidance for better growth and profitability by delivering benefits like low-resource requirements, flexibility in survey deployment, and detailed benchmarking and reporting capabilities. 
(EBOOK) READ ABSTRACT |

IBM® Lotus® Domino® Server Performance on Red Hat® Enterprise Linux® 5 by Red Hat and JBoss

May 2009 - (Free Research)
This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat Enterprise Linux (RHEL) for simulated workloads. 
(WHITE PAPER) READ ABSTRACT |

American Shipper Best Practices in Intl Transportation Management by SAP America, Inc.

December 2011 - (Free Research)
<p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p> 
(WHITE PAPER) READ ABSTRACT |

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