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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.  (WHITE PAPER) READ ABSTRACT |

Network Equipment Testing : How to Effectively Manage its Complexity by Fanfare February 2007 - (Free Research) This report examines the people, process and technology supporting network equipment testing. It provides insight on how various companies measure the value testing delivers during release process. Voke. Inc, also provides recommendations on resolving the growing challenges for testing organizations.  (ANALYST REPORT) READ ABSTRACT |

Assessing the Total Cost of Ownership for BI by LogiXML January 2012 - (Free Research) This report provides mid-market organizations a framework for evaluating the total cost of ownership (TCO) of business intelligence (BI) solutions.  (WHITE PAPER) READ ABSTRACT |

CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market by ComputerWeekly.com July 2010 - (Free Research) EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey.  (WHITE PAPER) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks.  (WHITE PAPER) READ ABSTRACT |

Enterprise Backup and Recovery Methodologies for Oracle by LEGACY - DO NOT USE - Datalink. June 2008 - (Free Research) This paper provides an introductory overview of some of the enterprise backup options available for Oracle data.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

E-Guide: Which Virtualization Management Tool Is Right For Your Organization? by Dell and VMware June 2009 - (Free Research) In this informative Pocket Guide, brought to you by SearchServerVirtualization.com, Dell and VMware, learn more about the virtual management tools on the market and their functionality. Discover which product capabilities organizations should consider when evaluating virtual infrastructure management technologies.  (EGUIDE) READ ABSTRACT |

SEC XBRL mandate for Dummies by IBM February 2012 - (Free Research) The SEC XBRL Mandate for Dummies is a guide to assist external reporting professionals tasked with quickly and accurately assembling, tagging and filing their companies’ external reports.  (EBOOK) READ ABSTRACT |

HP Converged Infrastructure Delivers an Efficient New Storage-Management System for Mitsubishi Electric Automation by HP and Intel March 2011 - (Free Research) This case study reveals how HP assisted Mitsubishi in simplifying their storage management and eliminating single points of failure.  (CASE STUDY) READ ABSTRACT |

Information Governance Online Symposium -- The GARP® Principles: Achieving Better Information Governance by SearchCompliance.com November 2011 - (Free Research) In this two part course, Deputy Executive Director for ARMA International, Diane K. Carlisle, reveals how Generally Accepted Recordkeeping Principles (GARP®) is designed to assist organizations in implementing records systems and policies to keep you out of the headlines for the wrong reasons.  (VIRTUAL SEMINAR) READ ABSTRACT |

UT Dallas: University turns to smartphones for multi-year research project by BlackBerry September 2011 - (Free Research) UT Dallas’ Center for Children and Families has been conducting a study on adolescents’ social networks and their impact on development. To assist in data collection, the team chose BlackBerry® hosted solution from Ceryx based on its ability to provide a controlled environment for their research.  (CASE STUDY) READ ABSTRACT |

Planning, Budgeting and Forecasting Software Evaluation and Selection Guide by IBM February 2012 - (Free Research) Read this white paper and learn a systematic approach to select software for your planning, budgeting and forecasting needs. Read how to combine today's best practices with leading-edge technology.  (WHITE PAPER) READ ABSTRACT |

Strategies to Reduce the Costs of Managing Healthcare Data by BridgeHead Software December 2010 - (Free Research) Read this white paper for information on how to help hospitals adapt to their changing data landscape in a bid to secure, protect and manage the rapid growth of digital patient information.  (WHITE PAPER) READ ABSTRACT |

Norman Regional Health System: ROI Case Study by Intel and HP September 2011 - (Free Research) Norman Regional Health System improves reliability, reduces costs, improves patient care and gains $6.1M in benefits with an HP and Meditech solution.   (WHITE PAPER) READ ABSTRACT |

BI Trends and Strategies E-Zine Issue 1 by SearchBusinessAnalytics January 2012 - (Free Research) The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more.  (EZINE) READ ABSTRACT |

Create a Simpler, More Flexible Network Infrastructure with 10 GbE by Dell, Inc. and Intel November 2011 - (Free Research) Deploying 10 Gigabit Ethernet can help IT departments meet the growing demands of servers and processors, while also supporting converged LAN and SAN networking.  (WHITE PAPER) READ ABSTRACT |

How to Implement an Effective SharePoint Governance Plan by AvePoint, Inc. September 2011 - (Free Research) This white paper outlines the need for governance in an organization and how SharePoint can help achieve a successful governance plan. Topics discussed include: why implement a governance plan, how to implement a plan and best practices.  (WHITE PAPER) READ ABSTRACT |

Microsoft Exchange Server 2007: Performance on VMware vSphere™ 4 by Global Knowledge September 2009 - (Free Research) Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere™ 4 environment.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Top Three Advances in Database Server Performance and When to Implement Them by Dell, Inc. and Intel April 2011 - (Free Research) This guide discusses three advances that can improve database server performance and when administrators in small to midsize businesses (SMBs) should consider them.  (WHITE PAPER) READ ABSTRACT |

SANS Institute: Transparent Data Encryption, New Technologies and Best Practices for Database Encryption by Oracle Corporation June 2011 - (Free Research) There are many areas in which encryption is applied and managed. Here, the SANS Institute takes a look at the essentials of encryption and discusses the pros and cons of leading solutions available today.  (WHITE PAPER) READ ABSTRACT |

Desktop Management: Getting It Right by CA Technologies. September 2008 - (Free Research) Effective Desktop Management begins with knowing what you have to manage.  (WHITE PAPER) READ ABSTRACT |

3PAR Storage: Tailor-Made for Virtual Infrastructures by HP and Intel February 2011 - (Free Research) This white paper details the attributes of HP 3PAR Utility Storage powered by Intel® Xeon® processors that make it especially suitable for virtual server environments.   (WHITE PAPER) READ ABSTRACT |

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