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Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc.

October 31, 2012 - (Free Research)
Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM. 
(WHITE PAPER) READ ABSTRACT |

Connecting Through Content: Issue One by KnowledgeStorm, Inc (E-mail this company)

March 2007 - (Free Research)
This report, Issue One: How Technology Marketers Meet Buyers' Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers' and technology buyers' perspectives. 
(ANALYST REPORT) READ ABSTRACT |

Learn More About KnowledgeStorm by KnowledgeStorm, Inc (E-mail this company)

June 2007 - (Free Research)
KnowledgeStorm is the Internet's top-ranked search resource for technology solutions and information. With our premier network, search expertise and performance tools and services, KnowledgeStorm provides technology vendors the most opportunities to reach buyers on the Internet and convert them into Web leads. 
(WHITE PAPER) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

MapInfo Professional v10.5 by Pitney Bowes Business Insight

October 2010 - (Free Research)
Helps organizations visualize data on a map so they can easily determine relationships between data and geography. 
(DOWNLOAD) READ ABSTRACT |

E-Book: CRM Trends and Tips for 2010 - Doing More With Less by IBM

December 2010 - (Free Research)
In this e-book, find out how to make the most of the systems and budget you do have, with expert advice from leading analysts at Gartner and Forrester. Continue reading to learn CRM trends and tips and learn how to do more with less. 
(EBOOK) READ ABSTRACT |

Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com

May 2013 - (Free Research)
In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now. 
(EZINE) READ ABSTRACT |

Optimizing the application testing of your Siebel CRM environment by HP and Infosys

August 2008 - (Free Research)
Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP. 
(WEBCAST) READ ABSTRACT |

Data Protection for Virtual Environments Webcast by Quantum Corporation

September 2009 - (Free Research)
In this webcast, Greg Schulz, Founder and Senior Analyst at The StorageIO Group, and Randy Glissman, Solutions Marketing Manager at Quantum, explore solutions for virtual server data protection and discuss general data center trends and perspectives. 
(WEBCAST) READ ABSTRACT |

Podcast--Connecting Through Content Issue One: How Technology Marketers Meet Buyers' Appetite For Content by KnowledgeStorm, Inc (E-mail this company)

May 2007 - (Free Research)
This report discusses content strategies and preferences from the unique perspectives of both the B2B technology buyers and marketers. 
(PODCAST) READ ABSTRACT |

The Agile Project Manager by VersionOne Inc.

June 2009 - (Free Research)
This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition. 
(WHITE PAPER) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies.

March 2008 - (Free Research)
Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines. 
(WHITE PAPER) READ ABSTRACT |

Analyst Insight: Is There a Smart City Market? by ComputerWeekly.com

May 2012 - (Free Research)
The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum. 
(ANALYST REPORT) READ ABSTRACT |

Storage Magazine Online: December 2012 – 6 Hot Storage Technologies for 2013 by SearchStorage.com

December 2012 - (Free Research)
Our final issue of Storage Magazine Online in 2012 features one of our most popular annual columns: Hot Technologies for Next Year. Explore this month’s cover story, in which our team of editors team up to tell you the six technologies to watch in 2013 - and why they should be on your radar if they’re not already. 
(EZINE) READ ABSTRACT |

Removing Internet Anonymity Barriers with IP Intelligence by Digital Element

January 2008 - (Free Research)
NetAcuity IP Intelligence technology provides an excellent way to non-invasively gather new intelligence about the online universe, and Digital Element delivers the de facto standard in IP Intelligence. 
(WHITE PAPER) READ ABSTRACT |

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company)

January 2012 - (Free Research)
Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system. 
(EGUIDE) READ ABSTRACT |

Storage Magazine Online: December 2012 – 6 Hot Storage Technologies for 2013 by Dell and VMware

December 2012 - (Free Research)
Our final issue of Storage Magazine Online in 2012 features one of our most popular annual columns: Hot Technologies for Next Year. Explore this month's cover story, in which our team of editors team up to tell you the six technologies to watch in 2013 - and why they should be on your radar if they're not already. 
(EZINE) READ ABSTRACT |

Going Beyond Traditional Security Information and Event Management (SIEM) Solutions by eIQnetworks

March 2009 - (Free Research)
Why is Security Information and Event Management (SIEM) so important to security efforts? What steps must you take must to succeed with your SIEM implementation? This podcast addresses these questions and more. 
(PODCAST) READ ABSTRACT |

Get to know your business analysts by IBM

November 2011 - (Free Research)
Agile organizations look for ways to overcome obstacles associated with requirements management. This tip guide will look at trends in requirements management tools and the changing role of the business analyst. 
(EGUIDE) READ ABSTRACT |

eBook: ALM Trends: Requirements and the role of business analysts by IBM

November 2011 - (Free Research)
Agile organizations look for ways to overcome obstacles associated with requirements management. These two tip guides look at trends in requirements management tools and the changing role of the business analyst. 
(EBOOK)

ESG Analyst Report: “Changing the Way You Purchase Storage” by NetApp

August 2010 - (Free Research)
This ESG white paper discusses the key criteria you need to consider before making your next IT investment and why it’s time to modernize your approach to storage. 
(WHITE PAPER) READ ABSTRACT |

ESG: Data De-Duplication and Disk Backup Systems, Part 1: Technology Considerations by EMC Backup and Recovery Solutions

January 2010 - (Free Research)
Data de-duplication is a very important topic because it really changes the way we perform backups. Read this presentation transcript for a discussion on the various technology considerations when applying data de-duplication technology to disk backup. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Improve web content management with mobile marketing by OpenText

January 2012 - (Free Research)
This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing. 
(ANALYST REPORT) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc.

October 2012 - (Free Research)
While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM. 
(ANALYST REPORT) READ ABSTRACT |

Comcast’s cable advertising division empowers their 1,500 associate sales force with an Alteryx intranet market analysis and advertising and support application by Alteryx, Inc.

January 2011 - (Free Research)
Comcast Spotlight wanted all of its sales professionals to have immediate access to user-defined market analyses, without having to involve a trained research analyst. Alteryx designed a web-based solution, SpotKnowledge, which enabled increased functionality, accuracy, and faster turn-around times on analysis and reporting. 
(CASE STUDY) READ ABSTRACT |

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