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Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com

April 03, 2012 - (Free Research)
This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project. 
(EZINE)

What If Any Agent Could Take Any Call? by KANA (E-mail this company)

June 22, 2012 - (Free Research)
Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. 
(WHITE PAPER) READ ABSTRACT |

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com

December 12, 2011 - (Free Research)
In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. 
(EZINE) READ ABSTRACT |

Virtualization Strategies for 2011 by AMD

February 23, 2011 - (Free Research)
Successful business leaders know when to increase investment and when to hold cash- when to pursue new markets and when to focus on maintaining their current market position. What is true of investment strategy is also true of the data center: there is a time to scale back or hold steady and there is a time to scale out for future growth. 
(WHITE PAPER) READ ABSTRACT |

Research Reveals Analytics Pays Back 10:1 ROI by IBM

January 09, 2014 - (Free Research)
Access the following report from Nucleus Research to learn how companies that successfully implement a BI and predictive analytics solution average about $10.66 ROI on every dollar spent. Discover what you can do to achieve the same ROI, how you can also increase overall data efficiency, and enable a more in-depth view of your entire business. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 10 December 2013: The most influential people in UK IT by ComputerWeekly.com

December 10, 2013 - (Free Research)
In this week's Computer Weekly, we reveal our annual list of the 50 most influential people in UK IT, and also select 10 rising stars to look out for in 2014. We look back at the big changes in the datacentre environment this year. And we examine the growing popularity of agile development. Read the issue now. 
(EZINE) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf

November 23, 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 
(EGUIDE) READ ABSTRACT |

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies

February 27, 2008 - (Free Research)
Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge. 
(WHITE PAPER) READ ABSTRACT |

Virtual Success in the Healthcare Provider Market by NetApp

February 01, 2011 - (Free Research)
Check out this white paper to learn why and how virtualization is a logical investment for hospitals and health care providers. Learn the benefits specific to desktop virtualization in a health facility and access a case study regarding a medical center that adopted virtualization technology. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 21, 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution by SAP AG

June 02, 2009 - (Free Research)
Leading life sciences companies are recognizing the need for synchronized, enterprise-wide pricing and contract management processes. An integrated solution can provide the transparency needed to satisfy auditors, balance pricing with go-to-market strategies, and support sales and finance teams - including accurately predicting margins. 
(WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect

August 10, 2010 - (Free Research)
Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling. 
(WHITE PAPER) READ ABSTRACT |

Backup Deduplication: Solutions and Success Stories by CommVault Systems, Inc.

July 03, 2013 - (Free Research)
This e-guide follows the evolution of data dedupe, from its inception back in 2003 to it's current state ten years later. Explore the latest dedupe developments and usage scenarios and find out which solutions your peers are using and whether they are satisfied with them. 
(EGUIDE) READ ABSTRACT |

E-Book: CRM Trends and Tips for 2010 - Doing More With Less by IBM

December 01, 2010 - (Free Research)
In this e-book, find out how to make the most of the systems and budget you do have, with expert advice from leading analysts at Gartner and Forrester. Continue reading to learn CRM trends and tips and learn how to do more with less. 
(EBOOK) READ ABSTRACT |

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.

May 03, 2010 - (Free Research)
This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. 
(WHITE PAPER) READ ABSTRACT |

Manage Data Growth by Dell, Inc.

June 18, 2012 - (Free Research)
If you're one of the many IT admins struggling to stay afloat in this data flood, check out this two-page white paper to learn how to get your data future-ready, how to improve your forecasting and how to align the relative business value of your data with a suitable storage cost. 
(WHITE PAPER)

Technology Evaluation Centers - Product Analysis Report: IBM Cognos and SPSS Solutions by IBM

April 15, 2014 - (Free Research)
The following white paper explores the importance of business intelligence and predictive analytics within the decision management infrastructure. Also uncover a solution to consider, user success stories, and more. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Gates Corporation use Indicee Analytics to Show Value of Salesforce Chatter by Indicee

March 11, 2014 - (Free Research)
Consult the following case study to reveal how Gate Corporation used analytics to relaunch Chatter to completely revamp and improve the way they collaborate in the enterprise. 
(CASE STUDY) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited

August 2008 - (Free Research)
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. 
(WHITE PAPER) READ ABSTRACT |

A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM

April 2010 - (Free Research)
This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment. 
(WHITE PAPER) READ ABSTRACT |

Breaking Down the Barriers to Business by Sage (UK) Limited

March 2010 - (Free Research)
Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business. 
(WHITE PAPER) READ ABSTRACT |

Backup and Recovery for Microsoft SQL by EMC Corporation

May 2012 - (Free Research)
This white paper maps out how EMC Data Domain deduplication storage systems preserves data integrity, meets stringent RTO/RPO objectives, and integrates easily into a multitude of active SQL or third-party backup environments. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Presentation Transcript: Facing the Storage Challenges of the Future Enterprise by Red Hat

March 2012 - (Free Research)
technologies from Red Hat Storage have revolutionized today's industry - and are providing some impressive benefits while allowing for wider customer adoption rates. Download this presentation transcript to discover exactly what features and benefits these storage solutions have to offer. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Game Changer: Unlocking Employee Access to Information by CommVault Systems, Inc.

November 2012 - (Free Research)
In this brief white paper, you will discover a game changing approach to reducing the time it takes to manage, secure, back up, and archive sensitive data. Find out how a consolidated end-to-end data management platform can provide self-serve access to data while simplifying back-end administration. 
(WHITE PAPER) READ ABSTRACT |

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