TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Epicor Procurement - Mid-market e-Sourcing Software by Epicor Software Corporation. With Epicor Procurement, requisitioners have access to approved catalogs with pre-negotiated items and prices. Buyers and CFOs can sleep better at night knowing that Procurement ensures organizational compliance to purchasing rules. The result is better control with less work on everyone's part.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Demand Commander: Supply Chain Forecasting for Manufacturers by Foresight Technologies (E-mail this company) Foresight’s Demand Commander is a quantum leap in forecasting technology and demand planning process optimization. It helps US manufacturers and distributors predict, manage, and adapt to customer demand in order to drive profitable growth. Foresight guarantees to reduce the error in demand management and planning processes by 25-50%.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software. April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) March 2006 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. (PODCAST) READ ABSTRACT | GO TO PODCAST

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) October 2005 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Strategies for Distributing Your Online Content: Why, Where and How by KnowledgeStorm Webinars (E-mail this company) July 2006 - (Free Research) In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Customer Communication Management by Pitney Bowes Group 1 Software This powerfully flexible set of Customer Communication Management (CCM) software solutions helps empower enterprises to productively and efficiently produce, personalize and present intelligent communications across all customer touch-points  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Leveraging the Power of Location Intelligence to Enhance Business Intelligence by MapInfo Corporation. May 2008 - (Free Research) New location intelligence solutions from Pitney Bowes MapInfo make the decision-making process easier regarding how much location intelligence is really enough. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

VistaCapture by Viking Software Solutions. The VistaCapture software suite is the solution for rapid development of data capture applications.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

F5 Acopia ARX Series Intelligent File Virtualization Devices by F5 Networks (E-mail this company) Acopia ARX devices introduce intelligent file virtualization into the file storage infrastructure, eliminating the disruption associated with storage administration & automating many storage management tasks. The result is a dramatic improvement in cost, agility and business efficiency.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co. March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

SL Enterprise RTView for Operational and Strategic Dashboards by SL Corporation. February 2008 - (Free Research) SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Next Evolution in Storage Design: Intelligent iSCSI Solutions by EqualLogic Inc January 2008 - (Free Research) Today, IT professionals face two pressure-packed data storage challenges: managing the prolific growth of data and meeting escalating service expectations. This paper focuses on intelligent iSCSI solutions... (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Tableau And Intelligent Capital Allocation for Wireless Telecom Infrastructure by Tableau Software. February 2008 - (Free Research) Learn how FiberTower tapped into the power of Tableau’s software for visual analysis and web-based analytics to determine cell tower site selection. With Tableau’s capabilities the analysis team was able toefficiently investigate thousands of potential cell tower sites and make the best investment decisions. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management by PTC February 2008 - (Free Research) Managing engineering change has always been hard, and is a regular source of inefficency and irritation for manufacturers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

BI: Confronting the Gap Between Strategy & Execution by Business Objects June 2008 - (Free Research) BusinessObjects XI 3.0 helps transform the way your organization works - making every person, process, and decision more intelligent. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Advanced DPI: Intelligent Security and Insight Add up to Opportunity by Alcatel Lucent February 2008 - (Free Research) Advanced DPI supplies intelligence service providers can use to better manage traffic, mitigate current and future security threats, and develop and deploy new services. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Benchmarking Strategies for Application Acceleration by Akamai Technologies (E-mail this company) June 2006 - (Free Research) This free document helps you understand whether a given product, technology or service merits additional investigation for your particular needs. You'll learn where wide-are application slowdowns occur in your network, and how you can unclog the checkpoints. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies (E-mail this company) The Akamai EdgePlatform is an Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. Utilizing a global network of specialized servers connected through optimized protocols, the platform optimizes application and content delivery.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Global Manufacturing: MES and Beyond Benchmark Report by Apriso® Corporation (E-mail this company) August 2006 - (Free Research) While the vast majority of global manufacturing companies rely on ERP and database management capabilities to accomplish enterprise tasks today, emerging technologies, such as next generation MES, manufacturing intelligence, and business analytics are playing an increasingly important role. Read this report for details. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

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