Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Strategies for Distributing Your Online Content: Why, Where and How by KnowledgeStorm Webinars (E-mail this company) July 20, 2006 - (Free Research) In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software. April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor Procurement - Mid-market e-Sourcing Software by Epicor Software Corporation. With Epicor Procurement, requisitioners have access to approved catalogs with pre-negotiated items and prices. Buyers and CFOs can sleep better at night knowing that Procurement ensures organizational compliance to purchasing rules. The result is better control with less work on everyone's part.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co. March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

F5 Acopia ARX Series Intelligent File Virtualization Devices by F5 Networks (E-mail this company) Acopia ARX devices introduce intelligent file virtualization into the file storage infrastructure, eliminating the disruption associated with storage administration & automating many storage management tasks. The result is a dramatic improvement in cost, agility and business efficiency.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

BI: Confronting the Gap Between Strategy & Execution by Business Objects June 2008 - (Free Research) BusinessObjects XI 3.0 helps transform the way your organization works - making every person, process, and decision more intelligent. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Demand Commander: Supply Chain Forecasting for Manufacturers by Foresight Technologies (E-mail this company) Foresight’s Demand Commander is a quantum leap in forecasting technology and demand planning process optimization. It helps US manufacturers and distributors predict, manage, and adapt to customer demand in order to drive profitable growth. Foresight guarantees to reduce the error in demand management and planning processes by 25-50%.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced DPI: Intelligent Security and Insight Add up to Opportunity by Alcatel Lucent February 2008 - (Free Research) Advanced DPI supplies intelligence service providers can use to better manage traffic, mitigate current and future security threats, and develop and deploy new services. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management by PTC February 2008 - (Free Research) Managing engineering change has always been hard, and is a regular source of inefficency and irritation for manufacturers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

“SmartGridNet” Architecture for Utilities by Alcatel Lucent May 2008 - (Free Research) This paper describes an evolutionary approach to an intelligent communications network ("SmartGridNet"), maximizing leverage of the existing asset base and minimizing capital and operations expenses. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Global Manufacturing: MES and Beyond Benchmark Report by Apriso® Corporation (E-mail this company) August 2006 - (Free Research) While the vast majority of global manufacturing companies rely on ERP and database management capabilities to accomplish enterprise tasks today, emerging technologies, such as next generation MES, manufacturing intelligence, and business analytics are playing an increasingly important role. Read this report for details. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Communication Management by Pitney Bowes Group 1 Software This powerfully flexible set of Customer Communication Management (CCM) software solutions helps empower enterprises to productively and efficiently produce, personalize and present intelligent communications across all customer touch-points  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Maximize Availability with Oracle Database 11g by Oracle Corporation. June 2008 - (Free Research) Attend this Webcast to learn how innovations in intelligent data protection and availability in Oracle Database 11g makes implementing high availability the natural byproduct of a common sense approach to system design. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Leveraging the Power of Location Intelligence to Enhance Business Intelligence by MapInfo Corporation. May 2008 - (Free Research) New location intelligence solutions from Pitney Bowes MapInfo make the decision-making process easier regarding how much location intelligence is really enough. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Benchmarking Strategies for Application Acceleration by Akamai Technologies. March 2008 - (Free Research) This paper introduces you to the issues involved in wide-area application slowdowns. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BIG-IP Local Traffic Manager by F5 Networks (E-mail this company) The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, enabling organizations to effectively and competitively run their business.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

TMOS: Redefining the Solution for Application Delivery Networking Appliances by F5 Networks (E-mail this company) November 2007 - (Free Research) In this white paper, learn about F5's TMOS architecture, a collection of real-time features and functions, purpose-built and designed as a full-proxy solution with the power and performance required in today’s network infrastructure. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Achieving A Higher Level of Business and Network Adaptability With Unified Application Infrastructure Services by F5 Networks (E-mail this company) August 2006 - (Free Research) While it is important to understand benefits that F5's BIG-IP traffic management solutions bring to an organization, such as high availability, improving application performance, optimizing infrastructure, the goal of this paper is to explore application delivery challenge and how BIG-IP solves it. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Making a Strategic Business Intelligence Choice - A Checklist by Business Objects March 2008 - (Free Research) This white paper focuses on the factors your organization should consider when selecting a BI vendor and establishing its products as its BI standard. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

The JCatapult Principles by Inversoft June 2008 - (Free Research) This white paper will discuss the main principles of JCatapult and illustrate how JCatapult can simplify development of large and small applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Next Evolution in Storage Design: Intelligent iSCSI Solutions by EqualLogic Inc January 2008 - (Free Research) Today, IT professionals face two pressure-packed data storage challenges: managing the prolific growth of data and meeting escalating service expectations. This paper focuses on intelligent iSCSI solutions... (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Intelligent File Virtualization: Breaking Free From the Constraints of Today's File Storage Infrastructure by F5 Networks (E-mail this company) November 2007 - (Free Research) Intelligent file virtualization resolves the issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks. It also discusses the key applications and benefits of this innovative technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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