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Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 14, 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc.

September 03, 2010 - (Free Research)
This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM. 
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Gartner: How to build an online community by ComputerWeekly.com

February 14, 2014 - (Free Research)
Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs. 
(ANALYST BRIEF) READ ABSTRACT |

Six Ways to Rev Up Your Revenues, Using VoIP by Cisco Systems, Inc.

January 20, 2011 - (Free Research)
How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP). 
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Tread carefully with social media-based customer loyalty programs by Infor CRM

February 07, 2012 - (Free Research)
Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. 
(EGUIDE) READ ABSTRACT |

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc.

January 01, 2006 - (Free Research)
SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. 
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Cisco: Leading the Way to Borderless Networks by Cisco Systems, Inc.

April 06, 2011 - (Free Research)
Cisco's borderless networks promises to connect anyone to anywhere, using any device, to any resource—securely, reliably, transparently. In order to fully deliver on this promise, Cisco is advancing along three critical fronts: workplace transformation, technology leadership, and operational excellence. Read this paper to learn more. 
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Learn More About KnowledgeStorm by KnowledgeStorm, Inc (E-mail this company)

June 2007 - (Free Research)
KnowledgeStorm is the Internet's top-ranked search resource for technology solutions and information. With our premier network, search expertise and performance tools and services, KnowledgeStorm provides technology vendors the most opportunities to reach buyers on the Internet and convert them into Web leads. 
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5 Ways To Secure Removable Media: Which Is Best For Your Enterprise? by WinMagic

March 2010 - (Free Research)
This paper reviews the steps some organizations are taking to draft, implement, and enforce risk mitigation policies for removable media, and how technologies available today, and appearing on the horizon, are helping. 
(WHITE PAPER) READ ABSTRACT |

Simple Way to Deploy and Manage Java Applications by Red Hat

December 2012 - (Free Research)
To simplify and accelerate workflow, savvy developers choose the right application platform that gets applications to market as quickly as possible. Access this informative resource to learn about one such application platform that provides an end-to-end strategy for application deployment. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Reproducing Defects, The First Step To Fixing Them by Replay Solutions

February 2009 - (Free Research)
In this environment finding ways to be more productive while containing cost is important. This presentation transcript takes a look at how disruptive and innovative solutions can help your organization achieve greater time to market, more productivity and contain cost while extending your application lifecycle investment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Clabby Analytics on IBM DB2 BLU Acceleration vs. SAP HANA vs. Oracle Exadata by IBM

December 2013 - (Free Research)
Consult this research report to gain valuable insights on 3 ways that you can increase the amount of actionable intelligence you and your organization can gain from your data. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc.

January 2009 - (Free Research)
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc.

February 2008 - (Free Research)
According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency. 
(ARTICLE) READ ABSTRACT |

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio

February 2010 - (Free Research)
In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Tackling Today’s Networking Challenges: How to Reduce the Risk and Protect Your Network from Security Vulnerabilities by HP and Intel

September 2011 - (Free Research)
This webinar presents important ways IT pros can protect their networks from security vulnerabilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Dashboard Software Buyers Guide by LogiXML

February 2012 - (Free Research)
Read this dashboard software buyer's guide to learn what to look for when selecting data visualization software for your business intelligence (BI). 
(WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Websites are Dead. Long Live Digital Presence by Limelight Networks, Inc.

October 2012 - (Free Research)
In this resource, learn why the website as you know it is dead, and find guidance to help you engage and interact with customers through your content and build a stronger digital presence. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Marketing Hits the Wall by Neolane Inc.

October 2008 - (Free Research)
This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers. 
(WHITE PAPER)

5 Ways to Use the Cloud for Mobile Apps by TheServerSide.com

October 2013 - (Free Research)
Although cloud computing and mobile applications originally emerged discretely, it's become obvious that the two technology trends are in fact complementary. More and more mobile development teams are looking to the cloud to help get projects to market faster and keep within budget. 
(EGUIDE) READ ABSTRACT |

Inter-array tiering : HP vs. HDS vs. EMC by SearchStorage.com

March 2012 - (Free Research)
This guide explores inter-array storage tiering, and provides both an overview of storage tiering as a whole as well as a breakdown of three of today's top storage vendors' offerings in this space. Discover the pros and cons associated with this technology, and learn what direction this market may be headed toward in the future. Read on for more. 
(EGUIDE) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT |

VeriSign Mobile Enterprise Services: Enabling Next-Generation Mobile Messaging for Enterprises by VeriSign, Inc

December 2008 - (Free Research)
This Solution Paper provides an overview of the rapidly growing mobile messaging and alerts market, and introduces a solution that addresses that market: VeriSign Mobile Messaging, an offering of VeriSign Mobile Enterprise Services (VMES). 
(WHITE PAPER) READ ABSTRACT |

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