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Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)
February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
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Cashing in on Customer Insight by IBM
December 31, 2012 - (Free Research)
In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management.
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Tap into More: Find Ways to Drive Value from Oracle Investments by AT&T Corp
May 01, 2013 - (Free Research)
Join this webinar to learn how HMS (the nation's leader in healthcare cost containment solutions) took a strategic look at its PeopleSoft investment with a view to enhancing the system's performance and efficiency to ensure a better bang for their HR buck.
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5 Ways to Optimize Your Workforce by Aspect
December 14, 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.
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Six Ways to Rev Up Your Revenues, Using VoIP by Cisco Systems, Inc.
January 20, 2011 - (Free Research)
How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).
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Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc.
September 03, 2010 - (Free Research)
This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM.
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Cisco: Leading the Way to Borderless Networks by Cisco Systems, Inc.
April 06, 2011 - (Free Research)
Cisco's borderless networks promises to connect anyone to anywhere, using any device, to any resource—securely, reliably, transparently. In order to fully deliver on this promise, Cisco is advancing along three critical fronts: workplace transformation, technology leadership, and operational excellence. Read this paper to learn more.
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Presentation Transcript: Reproducing Defects, The First Step To Fixing Them by Replay Solutions
February 19, 2009 - (Free Research)
In this environment finding ways to be more productive while containing cost is important. This presentation transcript takes a look at how disruptive and innovative solutions can help your organization achieve greater time to market, more productivity and contain cost while extending your application lifecycle investment.
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Presentation Transcript: Tap into More: Find Ways to Drive Value from Oracle Investments by AT&T Corp
May 22, 2013 - (Free Research)
View this presentation transcript today to learn how to increase the value of your Oracle application investment without breaking the bank. Read this case study to discover how HMS enhanced the efficiency of at its PeopleSoft investment and hear 5 ways you can extract more value from your Oracle investments.
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Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc.
January 23, 2009 - (Free Research)
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
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Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc.
January 01, 2006 - (Free Research)
SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
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Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc.
February 22, 2008 - (Free Research)
According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency.
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Learn More About KnowledgeStorm by KnowledgeStorm, Inc
(E-mail this company)
June 2007 - (Free Research)
KnowledgeStorm is the Internet's top-ranked search resource for technology solutions and information. With our premier network, search expertise and performance tools and services, KnowledgeStorm provides technology vendors the most opportunities to reach buyers on the Internet and convert them into Web leads.
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Dashboard Software Buyers Guide by LogiXML
February 2012 - (Free Research)
Read this dashboard software buyer's guide to learn what to look for when selecting data visualization software for your business intelligence (BI).
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Top 5 Ways to Make IVR Work for You and Your Customers by inContact
September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.
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How to tap into the full potential of every email interaction by Infor
June 2013 - (Free Research)
If your organization relies on email marketing, you're always looking for ways to increase click-through and response rates. Unfortunately, it's not so easy when customers are inundated with spam emails and irrelevant messages. Check out this informative resource for four major FAQs on how to optimize your email marketing campaign.
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Inter-array tiering : HP vs. HDS vs. EMC by SearchStorage.com
March 2012 - (Free Research)
This guide explores inter-array storage tiering, and provides both an overview of storage tiering as a whole as well as a breakdown of three of today's top storage vendors' offerings in this space. Discover the pros and cons associated with this technology, and learn what direction this market may be headed toward in the future. Read on for more.
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A New Way to Work: Workday Mobile Strategy by Workday
March 2013 - (Free Research)
This webcast explores Workday's mobile solutions and user-focused interfaces, stressing the importance of functional mobility across all smart devices.
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Podcast - Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc
(E-mail this company)
March 2006 - (Free Research)
White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This podcast outlines eight key steps to take when writing a white paper and what you should do once the paper is written.
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