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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more...
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Realizing Asset-Centric and User-Centric Approaches to Security by RES Software

September 18, 2009 - (Free Research)
This white paper presents an overview of both the asset-centric and the user-centric approaches to security. These approaches will be mapped towards the standard for Information Security: ISO 17799. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 May 2014: The future of networks by ComputerWeekly.com

May 19, 2014 - (Free Research)
In this week's Computer Weekly, we look how IT and networking departments are addressing demand for apps, bandwidth and services. Virtualisation technology is being used to consolidate multiple network equipment types onto industry-standard high-volume servers, switches and storage. 
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Ovum Decision Matrix: Selecting a Virtualization and Cloud Management Solution by HP and Intel

July 26, 2013 - (Free Research)
This whitepaper covers the importance of management in virtualization and cloud environments and reveals the leaders in the marketplace. 
(WHITE PAPER) READ ABSTRACT |

Alfresco Mobile by Alfresco Software

May 08, 2012 - (Free Research)
This webcast takes a look at tablets in the enterprise, their content management capabilities, and how your business can make the most out of this relatively new technology. 
(WEBCAST) READ ABSTRACT |

CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com

October 22, 2010 - (Free Research)
Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool. 
(WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

Content Management Interoperable Services, A Social and Content-Centric Wave by IBM

September 13, 2011 - (Free Research)
Organizations have always struggled to find a common way to effectively manage, access, and govern content applications across multiple systems. Learn how CMIS can provide your business with improved operational efficiencies. 
(WHITE PAPER) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited

August 2008 - (Free Research)
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. 
(WHITE PAPER) READ ABSTRACT |

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc.

May 2008 - (Free Research)
To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies. 
(WHITE PAPER) READ ABSTRACT |

State of the Data Integration Market by Oracle Corporation

November 2008 - (Free Research)
This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations. 
(WHITE PAPER) READ ABSTRACT |

Immersion Into the Cloud: What You Need to Know by Zenith Infotech

December 2010 - (Free Research)
This E-Guide discusses the firsthand tops from industry experts on just how to select the cloud offerings and service that is right for you while maintaining security and reliability standards. 
(EGUIDE) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
(CASE STUDY) READ ABSTRACT |

Should You Reconsider Your Approach to Storage? by DataCore Software Corporation

February 2008 - (Free Research)
DataCore storage virtualization software is a portable software that runs on a standard server that can even be a virtual machine, and is a virtualization layer for our storage infrastructure. 
(WHITE PAPER) READ ABSTRACT |

CW+: MWD Strategic Insight: Understanding your requirements: online communities and team workspaces by ComputerWeekly.com

September 2010 - (Free Research)
An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community. 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
(SOFTWARE PRODUCT)

The Proven Financial Benefits of SIP Trunk Consolidation by Siemens Enterprise Communications

January 2011 - (Free Research)
Siemens Enterprise Communications continues to lead the evolution of real-time unified communications by delivering innovative and customer-centric solutions with measurable financial benefits, and has proven both the technology and the savings for customers. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Streamlining Processes of the Solution Provider by SAP America, Inc.

August 2009 - (Free Research)
Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing. 
(WHITE PAPER) READ ABSTRACT |

Save Money on Mainframe Hardware and Software: Five Simple Steps to Managing MIPS by Compuware Corporation

September 2009 - (Free Research)
This paper will detail how to control and manage MIPS usage by employing a systematic, repeatable approach that uses powerful technology and a proven process and expertise. 
(WHITE PAPER) READ ABSTRACT |

Auto-Snapshot Manager/ VMware® Edition: Automated, Integrated, And Scalable Protection Of Virtual Machines by Dell, Inc.

November 2008 - (Free Research)
Auto-Snapshot Manager/VMware Edition (ASM/VE) is a unique and innovative data protection feature of the Dell EqualLogic™ PS Series iSCSI SAN that enables fast online backups and quick restores of VMware virtual machines and VMFS file systems. 
(ARTICLE) READ ABSTRACT |

OpenBench Labs Analysis: Maximize Storage Utilization and Network Bandwidth Automating Virtual System Backup by CommVault Systems, Inc.

February 2010 - (Free Research)
Simpana® from CommVault® enables IT to leverage a single solution that integrates backup, archive, replication and storage resource management across physical and virtual servers. Simpana helps IT deal with the challenges associated with critical backup recovery issues within a virtual infrastructure. 
(WHITE PAPER)

Developers and Identity Services - Tackling Identity Data with Identity Hub by Oracle Corporation

February 2009 - (Free Research)
This paper takes a closer look at the issues surrounding the patterns for accessing identity data and what an ideal Identity Hub should provide for developers. 
(WHITE PAPER) READ ABSTRACT |

AppSense User Virtualisation Platform by AppSense

June 2011 - (Free Research)
Immense changes are taking place throughout the IT infrastructure, especially in the area traditionally referred to as the "desktop." With mobile devices, laptops, netbooks and fixed desktops allowing simultaneous and varied computing experiences, user virtualisation creates one centralised control that manages users across multiple devices. 
(PRODUCT REVIEW) READ ABSTRACT |

Producing to Order: Discrete Manufacturers and Customer Demand by SAP America, Inc.

August 2009 - (Free Research)
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. 
(WHITE PAPER) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

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