Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio February 02, 2010 - (Free Research) In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developer Issue Tracker by BlackBerry May 25, 2010 - (Free Research) Through Developer Issue Tracker, BlackBerry® developers can understand what issues exist in the market today, the potential workarounds and timelines for fixing those issues.  (ASSESSMENT TOOL)

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid by Siperian, Inc. September 01, 2007 - (Free Research) Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.  (WHITE PAPER) READ ABSTRACT |

Prosecutor General’s Office of the Russian Federation - Speeds delivery of justice with a business analytics solution by IBM May 17, 2011 - (Free Research) Read this paper to learn how the the Prosecutor General's Office of the Russian Federation implemented a business analytics option to streamline processing and how it shifted to electronic inspection request forms. Discover how this option predicts future business development trends, replaces paper-based systems with automated processes and more.  (CASE STUDY) READ ABSTRACT |

The Impact of Carrier Ethernet on Service Providers by Dorado Software September 21, 2009 - (Free Research) Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up.  (WHITE PAPER) READ ABSTRACT |

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com November 22, 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior.  (WHITE PAPER) READ ABSTRACT |

10 Places SAP Customers Can Reduce Data Management Costs by Winshuttle, LLC December 2008 - (Free Research) This white paper highlights 10 key places SAP customers can reduce IT operational costs, with a focus on trimming support and data entry costs by automating data entry.  (WHITE PAPER) READ ABSTRACT |

e-Book: Chapter 4 - ESI Datamap: Managing Litigation Risk by Symantec Corporation July 2008 - (Free Research) This whitepaper explains how an ESI data map serves as a unifying document that ties together information about record locations, litigation hold instructions and retention. Businesses that create an ESI data map their risk of e-discovery noncompliance.  (BOOK) READ ABSTRACT |

The State of Commercial Banking: The Impact of New Regulatory Changes by Oracle Corporation UK Ltd November 2012 - (Free Research) This white paper outlines the major areas that pose serious challenges for commercial banks today.  (WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Negotiating cloud contracts by ComputerWeekly.com January 2013 - (Free Research) This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated.  (ESSENTIAL GUIDE) READ ABSTRACT |

Virtualized Enterprise Storage for Flexible, Scalable Private Clouds by Dell, Inc. April 2012 - (Free Research) <p>Featuring a virtualized, enterprise storage architecture and tight integration with VMware software, the Dell Compellent Storage Center SAN helps boost IT agility by efficiently scaling to meet the needs of growing private cloud deployments. Read this white paper to learn more.</p>  (WHITE PAPER) READ ABSTRACT |

Navy Federal Credit Union becomes trusted advisor with Infor by Infor December 2012 - (Free Research) Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.  (CASE STUDY) READ ABSTRACT |

Android to Windows 8 Part 2: Creating Your First Windows Store Project by Microsoft March 2013 - (Free Research) In this post from an industry insider, discover ways in which Android developers can make the transition to Windows 8 application development, specifically on creating a Windows store project. Read on for detailed rundowns of template options and tips and best practices for naming and marketing your project.  (WHITE PAPER) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.  (SOFTWARE PRODUCT)

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare November 2007 - (Free Research) Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market.  (ANALYST REPORT) READ ABSTRACT |

Sleeping Android: the danger of dormant permissions by ComputerWeekly.com March 2013 - (Free Research) This article in our Royal Holloway Information Security Thesis series explains how weaknesses in the Android platform could leave users open to exploitation or abuse.  (ESSENTIAL GUIDE) READ ABSTRACT |

The tablet market: consumer trends and market segmentation by ComputerWeekly.com February 2012 - (Free Research) The Boston Consulting Group shows how consumer tablets are creating new opportunities as the market grows and segments.  (ANALYST BRIEF) READ ABSTRACT |

Red Hat Enterprise Virtualization for Servers: Overview by Red Hat and JBoss May 2011 - (Free Research) When choosing a virtualization platform, organizations should consider both initial acquisition costs as well as ongoing maintenance and support expenses. This brief white paper discusses the uses, costs, and benefits of an effective virtualization solution and compares its core components to other options in the market.  (WHITE PAPER) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies. June 2011 - (Free Research) There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes.  (WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc. January 2011 - (Free Research) VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.  (WHITE PAPER) READ ABSTRACT |

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