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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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How to "MAP" Your Infrastructure for Windows 7 and Server 2008 by Global Knowledge
November 05, 2009 - (Free Research)
The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008.
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Turning Virtual Sprawl into a Good Thing by Hewlett-Packard Company
December 09, 2009 - (Free Research)
This white paper discusses how HP Discovery and Dependency Mapping can be the key to the effective management of your virtual infrastructure, helping to make sure that you can gain the benefits of virtualization without increasing costs and risks.
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Webcast: Turning Virtual Sprawl Into a Good Thing by Hewlett-Packard Company
December 10, 2009 - (Free Research)
Many organizations lack visibility into the physical and virtual infrastructure in their data center, preventing them from achieving effective infrastructure management. This webcast explores how dependency mapping addresses this issue by enabling you to track and control configurations, model and test proposed changes and execute failure analysis.
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Protecting Critical Applications on Mobile Platforms by Intel Corporation
September 08, 2009 - (Free Research)
This article describes and discusses benefits of a research prototype, P-MAPS, a processor-measured service layer that dynamically reduces the trusted computing base (TCB) and verifiably improves the runtime security of user's applications, without interrupting the typical operation of the user OS.
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CA Service Assurance Webcast: Transforming IT in Lean Times by CA
November 2009 - (Free Research)
Many companies face IT challenges related to visualization, integration, discovery and mapping, prioritization, predictive strategies, and reporting accuracy. This webcast addresses these challenges and explains how CA's approach to service quality is both effective and cost-conscious in lean times.
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Road map to a Center of Excellence by Hewlett-Packard Company
February 2009 - (Free Research)
This paper will answer questions about what a Center of Excellence (CoE) is and how it could benefit your organization. It will provide answers to questions such as; where is the most effective starting point? and, how do you build your quality management processes, architecture, and governance policies to grow along with your organization?
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SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc
April 2009 - (Free Research)
This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.
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Blueprint 30-day trial by Lombardi Software
December 2009 - (Free Research)
Blueprint is designed to be easy-to-use and collaborative so that a wide range of stakeholders can work together synchronously or asynchronously to map, refine and improve processes.
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Virtualization Assessment - Accelerate the Benefits of Virtualization by Dell, Inc. and Intel
November 2008 - (Free Research)
This service can help you prepare to take full advantage of server virtualization, which can lower total cost of ownership, increase agility, and reclaim IT staff time. We can provide architectural recommendations and a road map for adopting virtualization through the use of automated discovery tools and best practices.
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ERP in SMB: Exploring Growth Strategies by SAP
November 2007 - (Free Research)
This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
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IP Address Management Freeware from Infoblox by Infoblox
September 2009 - (Free Research)
This IP address management freeware is a complete solution with the complete feature set of the Infoblox IP address manager, including Smart Folders, Network Map (with subnet management) and leading IPv6 capabilities.
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Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft
October 2008 - (Free Research)
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
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Orion Application Performance Monitor (APM) by SolarWinds, Inc.
July 2009 - (Free Research)
Orion APM delivers at-a-glance top 10 lists, map views, and graphs that enable you to quickly identify, troubleshoot, and resolve performance issues with business-critical applications. With Orion APM as your co-pilot, you can isolate performance issues before they affect your end users. Download this free trial to check it out for yourself.
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Get More Value for Less Money with Microsoft Dynamics CRM Online by Microsoft
December 2009 - (Free Research)
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today. For Salesforce.com and Oracle CRM On Demand customers, it gets even better! Eligible organizations can get six months of Microsoft Dynamics CRM Online - at no charge.
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Ensure Online Services are Secure and PCI Compliant: IT Processes that Keep Pace with Rapid Growth by Tripwire, Inc.
December 2009 - (Free Research)
bwin Interactive Entertainment is an online gaming company that needed to quickly become PCI compliant, implement IT policies that would facilitate the company’s rapid growth, and generally ensure that their online offerings are all trustworthy, safe, and secure. Read this case study to learn how Tripwire solutions helped bwin meet all their needs.
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12 Tips to Assess Online Retail Readiness for the Holidays by Gomez
September 2009 - (Free Research)
Overall Web performance - including availability, responsiveness and consistency - can have a huge impact on an online retailer's revenues, brand and customer satisfaction. Read this whitepaper to learn 12 tips to assess online retail readiness for the upcoming holiday season.
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