Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today’s Communication Providers and Utilities by MapInfo Corporation. July 2008 - (Free Research) This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Cellular South Identified Service Coverage Areas and Improved Customer Service by Pitney Bowes Group 1 Software April 2008 - (Free Research) Using Envinsa® from Pitney Bowes MapInfo, Cellular South has increased overall knowledge of service availability for customers and employees, drastically improving customer service and decision making across the entire company. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Leveraging the Power of Location Intelligence to Enhance Business Intelligence by MapInfo Corporation. May 2008 - (Free Research) New location intelligence solutions from Pitney Bowes MapInfo make the decision-making process easier regarding how much location intelligence is really enough. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Risk Data Suite for Communications Providers and Electric Utilities by MapInfo Corporation. July 2008 - (Free Research) Pitney Bowes MapInfo’s Risk Data Suite for Communications Providers and Electric Utilities brings it all together with complete data on both historic and current weather, as well as political and crime risk. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Seven MegaTrends of Professional Services: The Forces That Are Transforming Professional Services Industries and How to Respond by Epicor Software Corporation. May 2008 - (Free Research) In this paper we will study the seven MegaTrends of professional services that will provide us with a sound foundation for responding strategically, and taking advantage of these fundamental changes. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Service Management Professional by High 5 Software Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Uncovering Hidden B2B Sales Potential by MapInfo Corporation. July 2008 - (Free Research) With the right combination of robust location intelligence software and consulting help, communications companies can craft a custom solution to help them identify their optimal mix of business market potential and sales resources. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Solera DeepSee – The World’s First Search Engine for Data-in-motion by Solera Networks Introducing Solera DeepSee, the first and only solution that allows authorized professionals complete visibility into all network traffic, even on high-speed networks. It provides Google-like simplicity so anyone can view network communications.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

MapXtreme 2005 v6.7.1 by MapInfo Corporation. March 2008 - (Free Research) Leading organizations use mapping and location-based decision and analysis support systems to make better strategic decisions. (DEMO) READ ABSTRACT | GO TO DEMO

MapXtreme Java v4.8.1 by MapInfo Corporation. March 2008 - (Free Research) This IT Download, MapXtreme Java, provides a Java mapping engine which facilitates optimized location intelligence on the desktop, over the internet, or through an intranet. (DEMO) READ ABSTRACT | GO TO DEMO

Location Intelligence: The New Geography of Business by MapInfo Corporation. March 2008 - (Free Research) This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

MapXTreme Java Edition Data Sheet by MapInfo Corporation. March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Envinsa Demonstration by MapInfo Corporation. March 2008 - (Free Research) This IT Download, Envinsa provides organizations with a scalable web services platform that enables organizations to realize the power of location intelligence across an enterprise while retaining IT management tools. (DEMO) READ ABSTRACT | GO TO DEMO

Deploying Location Intelligence in a SOA by MapInfo Corporation. March 2008 - (Free Research) This white paper details how to effectively implement a secure, scalable SOA through the use of location technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

From Mobile to SOA: A Guide for Optimized Application Deployment by MapInfo Corporation. March 2008 - (Free Research) This white paper provides a guide for enhanced application development and deployment, improving an organization's ability to meet consumer requirements. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Managing Today's Professional Service Organization - How to Improve Efficiency and Increase Profits by Epicor Software Corporation. February 2008 - (Free Research) Enterprise service automation has eased a number of business challenges for companies, including efficiency, billing and performance. Learn development and solution best practices for enterprise service automation and realize increased profits. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Demystifying Data Loss Prevention: Requirements for Comprehensive Protection by DynTek Inc. / McAfee May 2008 - (Free Research) Learn how Data Loss Prevention (DLP) technology provides unprecedented visibility intohow data is used, and by whom, why, and when. With this insight, you can define and enforce data usage policies that help prevent both accidental and malicious data loss. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor Procurement - Mid-market e-Sourcing Software by Epicor Software Corporation. With Epicor Procurement, requisitioners have access to approved catalogs with pre-negotiated items and prices. Buyers and CFOs can sleep better at night knowing that Procurement ensures organizational compliance to purchasing rules. The result is better control with less work on everyone's part.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Evaluating a Professional Services Automation (PSA) Solution by OpenAir (E-mail this company) March 2007 - (Free Research) A company's choice of a a Professional Services Automation (PSA) solution is a critical decision. Solutions differ across such factors as price, functionality, deployment and technology infrastructure. This SPI Research White Paper analyses some of the critical factors for organizations that are looking to deploy PSA. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

OpenAir PSA Solution - Web-based Professional Services Automation (PSA) sof by OpenAir (E-mail this company) OpenAir, the the premier Web-based Professional Services Automation (PSA) software solution, includes time & expense management tracking, project and resource management, invoicing, SFA, knowledge management and purchase orders.  (SERVICE) GO TO DETAILED REPORT

Monitoring the Computer Room's Physical Environment by Sensaphone April 2008 - (Free Research) This paper addresses the greatest environmental threats to the functionality of small to medium computer rooms and presents the time and cost savings associated with the integration of a remote monitoring system. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company) Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.  (ASP) GO TO DETAILED REPORT

OpenAir Time Sheets and Expense Reports by OpenAir (E-mail this company) Track time at the project, phase and task level and distinguish between billable vs. non-billable hours.Automate and streamline the expense reporting, submission and approval process while integrating with invoicing. Track and submit expenses for rapid reimbursement and client billing.  (ASP) GO TO DETAILED REPORT

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