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Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..  (WHITE PAPER) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

LLog Exploration Finds Increases Productivity with Fusion- io's ioDrive Solid-State Storage devices by Fusion-IO March 18, 2009 - (Free Research) Llog Exploration Company brought in Fusion-io's ioDrive Solid-state Storage devices to see how much time the new devices would save using their existing 32-bit Seismic Micro-Technology KINGDOM geosciences workflow application on their network. The result?  (CASE STUDY) READ ABSTRACT |

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.  (WHITE PAPER)

Gartner's Magic Quadrant for IT Event Correlation and Analysis by BMC Software, Inc November 2009 - (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.  (ANALYST BRIEF) READ ABSTRACT |

Data Center Facilities IT Handbook, Ch 4 - Data Center Design and Build Out by Dell, Inc. and Intel August 2009 - (Free Research) A successful data center construction or renovation project requires managers to carefully follow each phase of the process - design, construction, review and acceptance. Read this eBook Chapter to learn more.  (EBOOK) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.  (WEBCAST) READ ABSTRACT |

Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc. July 2009 - (Free Research) When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking.  (CASE STUDY) READ ABSTRACT |

Is a Data Warehouse the Only Option for Business Intelligence? by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users.  (WHITE PAPER) READ ABSTRACT |

Mimosa NearPoint for SharePoint: A Better Approach to SharePoint Recovery, Retention, and eDiscovery by Mimosa Systems UK September 2009 - (Free Research) The benefits SharePoint delivers are undeniable —better and more efficient team collaboration, version control for documents edited by multiple team members, and faster access to information via search; SharePoint brings a new level of control to high-volume, user-generated content.  (WHITE PAPER) READ ABSTRACT |

Enabling Organic Growth by SAP AG September 2008 - (Free Research) Discover why organic growth is the means to achieving continuous, profitable growth, and find out how your company can address some of the most common challenges in the quest to achieve it.  (WHITE PAPER) READ ABSTRACT |

The Friendly Face of IT: User-friendly IT Management by Numara Software January 2009 - (Free Research) This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.  (WEBCAST) READ ABSTRACT |

The Top 3 Cost-Cutting Mistakes CIOs Make And How to Avoid Them by Rally Software Development Corp. April 2009 - (Free Research) The current economic downturn has resulted in contraction of IT Department budgets and a mandate to allocate resources to only the most critical projects, then execute flawlessly. In these tough times, it is imperative for CIOs to deliver more value from as IT budgets fall..  (WHITE PAPER) READ ABSTRACT |

Tactical Data Quality Projects Deliver Quick ROI by DataFlux Corporation October 2009 - (Free Research) This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester's Rob Karel.  (PODCAST) READ ABSTRACT |

Security Implications of Virtual Server Sprawl by Veeam Software December 2009 - (Free Research) VM sprawl can bring up a multitude of security issues and put your applications and data at risk. In this expert podcast, learn the risks associated with VM Sprawl and what types of technologies you can deploy in order to prevent it.  (PODCAST) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

Jama Contour v2.8 by Jama Software December 2009 - (Free Research) Scope creep kills innovation. Over $1 trillion is spent each year on R&D, and 60% of the projects fail due to requirements issues. By using requirements management best practices you can achieve 2x higher profits and 6x faster development cycles.  (TRIAL SOFTWARE) READ ABSTRACT |

Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM October 2009 - (Free Research) An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.  (WHITE PAPER) READ ABSTRACT |

Introduction to Requirements - The Critical Details That Make or Break a Project by Global Knowledge December 2008 - (Free Research) This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.  (WHITE PAPER) READ ABSTRACT |

Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists by SearchWinIT January 2009 - (Free Research) Learn how to integrate change management into a document library using SharePoint's own framework.  (EZINE) READ ABSTRACT |

SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc April 2009 - (Free Research) This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.  (WHITE PAPER) READ ABSTRACT |

The Business Value of Insurance Compensation Management Systems by CSSI February 2008 - (Free Research) This white paper describes some of the problems insurance carriers face regarding compensation and presents the advantages of using an automated system to simplify incentive compensation.  (WHITE PAPER) READ ABSTRACT |

Smarter system development: a systems engineering trade study to support green initiatives with model-driven development by IBM April 2009 - (Free Research) Trade study analysis is an effective method of comparing potential solutions to a given problem. Using a model-driven approach allows you to perform trade studies before development or implementation begins and saves time, money, and development headaches. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Steps Data Architects Should Take to Improve Developer and DBA Collaboration for an Easier Project, a Better Product and a Stronger Team by Embarcadero Technologies, Inc. September 2009 - (Free Research) This paper will take a look at some of the problems that project data and process architects face in working with other IT roles as well as seven easy and inexpensive steps they can take to ensure a collaborative team environment.  (WHITE PAPER) READ ABSTRACT |

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).  (WHITE PAPER) READ ABSTRACT |

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