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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications January 31, 2013 - (Free Research) For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come  (WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc. March 2008 - (Free Research) Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.  (WHITE PAPER) READ ABSTRACT |

ERP Software Acquisition in an FDA Regulated Environment by SoftBrands, Inc. March 2008 - (Free Research) This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible.  (WHITE PAPER) READ ABSTRACT |

Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks August 2007 - (Free Research) Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey.  (WHITE PAPER) READ ABSTRACT |

ERP Technology Trends Point to a 'Bright' Future Forrester Says by Infor WFM Workbrain March 2012 - (Free Research) Forrester predicts that technologies like mobile, Software as a Service (SaaS), business process management (BPM), Platform as a Service (PaaS), and social networks are going to dramatically change the enterprise resource planning (ERP) landscape in the near future. Read this expert guide to learn more about the future of ERP systems.  (EGUIDE) READ ABSTRACT |

ERP Technology Trends Point to a ‘Bright’ Future, Forrester Says by Plex Systems January 2012 - (Free Research) A report by Forrester Research Inc. predicts that there are seven technologies to be on the lookout for in the next five years because they will be changing enterprise computing. This tip guide outlines the upcoming trends including mobile technology, Software as a Service (SaaS), and business process management (BPM).  (EGUIDE) READ ABSTRACT |

Virtualization Management And Trends by CA Technologies. January 2010 - (Free Research) As virtualization technologies continue to expand and become a critical element of IT services, it is important to monitor the operational impacts and benefits. This Forrester study examines the current state of virtualization and discusses seven key findings surrounding aspects such as application virtualization and software as a service.  (ANALYST REPORT) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension August 2008 - (Free Research) Lumension's Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a "voluntary" compliance solution to an "automatic" one is illustrated  (WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: Business Process Management for Document Processes, Q3 2007 by EMC Corporation July 2007 - (Free Research) To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Isilon's Clustered Storage System by Isilon Systems July 2008 - (Free Research) "The Total Economic Impact™ (TEI) of Isilon's Clustered Storage System", is a Forrester Consulting Study commissioned by Isilon which reveals that Isilon clustered storage systems deliver a risk-adjusted ROI of 125 percent and...  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact™ Of Dell’s Server Consolidation And Virtualization Solutions by Dell India August 2007 - (Free Research) The purpose of this Forrester study is to provide readers with a framework to evaluate the potential financial impact of the Dell Solution. Read this study to better understand and evaluate Dell's server consolidation and virtualization solutions.  (ANALYST REPORT) READ ABSTRACT |

Manufacturing Technology Trends by Plex Systems January 2012 - (Free Research) In 2011 manufacturers showed renewed willingness to invest in IT due to signs of growing consumer demand.  In this e-guide, readers will hear from Forrester and editors of SearchManufacturingERP.com about the growing technology trends for the new year.  (EGUIDE) READ ABSTRACT |

The Forrester Wave: Smart Process Applications, Q2 2013 by OpenText April 2013 - (Free Research) This Forrester Wave report aims to help CIOs find the right smart process app vendor partners for improving this full spectrum of human-based processes. Read today to explore Forrester's key takeaways after conducting a 15-criteria evaluation of twelve software vendors.  (WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies March 2008 - (Free Research) Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.  (WHITE PAPER) READ ABSTRACT |

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature by Parature, Inc. February 2008 - (Free Research) BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.  (CASE STUDY) READ ABSTRACT |

Achieving Profitable Growth through Exceptional Customer Experience by CA Technologies. November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.  (WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: Application Lifecycle Management, Q4 2012 by IBM October 2012 - (Free Research) As we move into 2013, Forrester Research has concluded that hot issues such as DevOps, embedded software, and requirements definition are shaking up the ALM market, changing what vendors must offer in order to be competitive. Read the latest Forrester Wave report to learn how 9 top ALM vendors fared against the firm's 116-point evaluation criteria.  (WHITE PAPER) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.  (WHITE PAPER) READ ABSTRACT |

Liebert GXT2™ by Liebert Corporation Liebert GXT2 6 & 10 kVA UPS systems provide true on-line protection in the smallest cabinets in their capacity range.  (HARDWARE PRODUCT)

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.  (WHITE PAPER) READ ABSTRACT |

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.  (WHITE PAPER) READ ABSTRACT |

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