Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 01, 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.  (EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (EBOOK)

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation October 01, 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics GP & CRM CASE STUDY: King Plastic: Plastics Manufacturer Protects IT Investments, Boosts Efficiency with E-Learning by Microsoft Dynamics January 22, 2009 - (Free Research) King Plastic uses Microsoft Dynamics CRM alongside Microsoft Dynamics GP to track sales leads and manage profiles for its growing list of customers.  (CASE STUDY)

E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc. June 12, 2012 - (Free Research) This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses.  (EGUIDE) READ ABSTRACT |

HP Customer & Dealer Management System for Automotive - Solution Overview by Hewlett-Packard Limited September 06, 2012 - (Free Research) Read this paper to learn about one application that can integrate your dealer management systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics.  (WHITE PAPER) READ ABSTRACT |

Belden Corp 10 week CRM Implementation by SAP America, Inc. August 21, 2012 - (Free Research) Belden is one of the largest U.S. manufacturers of high-speed electronic cables. See how the company replaced its on-demand solution with SAP CRM to track its success with customers, enabling the company to view prior performance in order to plan for the future.  (VIDEO) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 17, 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

Customer Relationship Management by Infor November 01, 2006 - (Free Research) Infor CRM solutions are accessible anywhere, anytime on a variety of devices with Web-based technology and access through a password-protected portal.  (ARTICLE)

Size DOES Matter - When Choosing the Right ERP Solution by Xperia May 2006 - (Free Research) In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.  (WHITE PAPER) READ ABSTRACT |

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience by SAP America, Inc. June 2008 - (Free Research) This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.  (WHITE PAPER) READ ABSTRACT |

Extraprise CRM Support Survey Report by Extraprise Group, Inc. August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.  (WHITE PAPER) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation March 2008 - (Free Research) Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them.  (CASE STUDY) READ ABSTRACT |

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation September 2007 - (Free Research) This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.  (WHITE PAPER) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

OSS and CRM - Integration That Pays by Comarch Telecommunications January 2009 - (Free Research) Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.  (WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software April 2008 - (Free Research) This white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.  (WHITE PAPER) READ ABSTRACT |

Streamlining Operations: Discrete Manufacturers Pursue Improved Efficiency by SAP America, Inc. August 2009 - (Free Research) Find out in this EIU study how discrete manufacturers are pursuing improved efficiency. Tightening inventories, reducing waste, and shortening cycle times are strategies that will help lay the foundation for renewed growth in better times.  (WHITE PAPER) READ ABSTRACT |

Choosing the Best CRM for Your Organization by Oracle Corporation September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.  (WHITE PAPER) READ ABSTRACT |

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