Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Oracle Magazine: Modernize your IT by Oracle Corporation UK Ltd July 31, 2012 - (Free Research) This issue of Oracle ONE Magazine offers advice on ridding your organization of complex, outdated IT and explores how Oracle can make this modernization simple.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

SoftwarePlanner QA Planner beta by SmartBear Software December 02, 2010 - (Free Research) IT Problem: Manage your manual test library, track your progress and analyze test results.  (TRIAL SOFTWARE) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact January 10, 2011 - (Free Research) This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT)

SSL Certificate Management: Common Mistakes and How to Avoid Them by Thawte Inc. February 04, 2013 - (Free Research) Explore the common challenges associated with manual SSL certificate management and uncover how you can avoid these costly mistakes.  (EGUIDE) READ ABSTRACT |

Geiger Ready-Mix Improves Decision Making and Controls Costs with Kronos by Kronos Incorporated June 17, 2009 - (Free Research) Geiger upgraded from a paper timecard system that required manual processing - a significant challenge for an organization with a weekly payroll cycle. The system could handle some of Geiger's unique pay features, but they had no way to track this information historically. Read on to learn how Geiger overcame this and other challenges.  (CASE STUDY) READ ABSTRACT |

Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM October 30, 2009 - (Free Research) An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.  (WHITE PAPER) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com April 06, 2010 - (Free Research) Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!  (EBOOK)

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc. November 24, 2009 - (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.  (WHITE PAPER) READ ABSTRACT |

Stop Phishing: A Guide to Protecting Your Web Site Against Phishing Scams by GeoTrust, Inc. February 02, 2011 - (Free Research) In this guide, you’ll learn more about phishing, why it has become such a widespread problem, and the negative impact that a phishing attack can have on your company and your customers. You’ll also learn how SSL and EV SSL technology can help protect your website, your business, and ultimately your bottom line.  (ESSENTIAL GUIDE) READ ABSTRACT |

Four Principles of Effective Threat Protection: Defining the right strategy and tools to defend your business against malware by Sophos, Inc. June 24, 2010 - (Free Research) Threat protection requires an updated approach now that the classic model of anti-virus plus firewall is no longer enough. Best practice calls for interlocking layers of protection that support your business processes and digital assets. Read on to learn principles you can use to strike a balance between enabling business and ensuring security.  (WHITE PAPER) READ ABSTRACT |

E Is for Endpoint: Six Security Strategies for Highly Effective IT Professionals by Lumension January 23, 2012 - (Free Research) Security professionals know that effective endpoint protection calls for a layered, defense-in-depth approach. But endpoint security now requires a new way of thinking that goes beyond just battling threats to actually enable operational improvement. Read this whitepaper to learn the six steps you need to think different about endpoint security.  (WHITE PAPER) READ ABSTRACT |

The TCP/IP and OSI Models by Global Knowledge March 04, 2011 - (Free Research) Check out this white paper to learn about two network protocol models, TCP/IP and OSI.  (WHITE PAPER) READ ABSTRACT |

Getting Started with UHF RFID Solutions: The Technology, Applications and Benefits by Motorola, Inc. July 31, 2011 - (Free Research) This white paper explains how Radio Frequency Identification (RFID) can provide the supply chain and asset visibility required for business success through automated identification, location and tracking of your products and assets.  (WHITE PAPER) READ ABSTRACT |

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.  (CASE STUDY) READ ABSTRACT |

Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc. July 2009 - (Free Research) When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking.  (CASE STUDY) READ ABSTRACT |

Radware Security Incidents Report, 1H2011 Special Focus: Multi-Layer Attack Threats by Radware October 2011 - (Free Research) This Security Incidents Report explores select cases of recent multi-layered attack threats. Read now to explore these “war stories” and gain key recommendations on how to address them.  (WHITE PAPER) READ ABSTRACT |

Solving Scripting Problems with Technology by Network Automation, Inc November 2010 - (Free Research) Companies currently writing scripts should also understand the implications of practicing this approach. This webcast follows the evolution of scripting and presents both its benefits and risks. Learn about an alternative to this traditional process that can allow you to reduce costs and free up time.  (WEBCAST) READ ABSTRACT |

Solving Scripting Problems with Technology: The Limitations of Scripting in a Complex Business Environment by Network Automation, Inc October 2010 - (Free Research) This paper explains that as automation tools continue to evolve in a quest to deliver the most comprehensive set of automated capabilities, the notion of writing scripts will be rendered anachronistic. Continue reading to learn more about the shift from scriping to dynamic, intelligent process automation.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Blue Coat Accelerates Automated CLI Testing, Reaps New Efficiencies with FanfareSVT by Fanfare December 2006 - (Free Research) Blue Coat needed to improve its test automation practices with tools & solutions that automate test cases during the development phase, increase test coverage, & identify changes that are not easily identified from build to build. Read why Blue Coat selected FanfareSVT test automation software to work seamlessly within its existing infrastructure.  (CASE STUDY) READ ABSTRACT |

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