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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..

Tips for Optimizing your B2B Trading Community by IBM

February 24, 2011 - (Free Research)
This paper illustrates how Sterling Commerce solutions drive greater efficiencies, and improve the return on your B2B infrastructure investment. It explores how to automate more transactions with your existing electronic partners, and how to simplify the assessment and onboarding of your remaining manual trading partners. 
(WHITE PAPER) READ ABSTRACT |

HP Sprinter by HP Software

July 19, 2011 - (Free Research)
HP Sprinter software gives your testers rich and powerful tools to run manual software testing. Download now to see for yourself how it can deliver great ROI by enabling you to dramatically simplify and accelerate manual testing while improving collaboration between QA and development. 
(DEMO)

Uniting Your Automated and Manual Test Efforts by SmartBear Software

September 14, 2010 - (Free Research)
Software development teams are always looking for an edge to produce features more quickly while retaining a high level of software quality. This document describes best practices for uniting both automated and manual test efforts to improve your software releases and obtain the highest quality releases in the shortest amount of time. 
(WHITE PAPER) READ ABSTRACT |

Automating Job Card Generation for Maintenance, Repair and Overhaul by Enigma, Inc.

March 2008 - (Free Research)
Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays. 
(WHITE PAPER) READ ABSTRACT |

BlueCross BlueShield of Tennessee Cuts Litigation Costs With Value-based Archiving by IBM

May 2013 - (Free Research)
This featured case study outlines the portfolio of solutions BlueCross BlueShield of Tennessee, Inc. put in place to bring discovery operations back in-house – helping them save up to $1 million in third-party vendor fees. View now to learn more! 
(CASE STUDY) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc.

May 2010 - (Free Research)
Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development. 
(WHITE PAPER) READ ABSTRACT |

Increasing the efficiency of case file coordination in social services by IBM

June 2011 - (Free Research)
Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing. 
(WHITE PAPER) READ ABSTRACT |

Harvey Nash CIO Survey 2012 by ComputerWeekly.com

May 2012 - (Free Research)
CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012. 
(IT BRIEFING) READ ABSTRACT |

Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance by Global Knowledge

January 2013 - (Free Research)
If you purchase goods and services from third parties to support your business processes, developing a solid supplier management strategy is crucial to your success. Access this paper to learn 7 features that make up an effective policy, how to use the ITIL to help during your program's creation, and much more. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com

March 2013 - (Free Research)
In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com

November 2011 - (Free Research)
In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. 
(EZINE)

Process Complexity: How to reduce it with Decision Management by IBM

March 2012 - (Free Research)
Read this presentation transcript as industry visionary James Taylor discusses BPM and the causes of complexity. Learn about decision management and its role in eliminating some of the complexity, decision management systems, business rules, predictive analytics and finally how all of this impacts your customers and the customer experience. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Outsourcing Your Network – Lock, Stock, and Barrel or Bite-sized Chunks? by Dimension Data

February 2014 - (Free Research)
This whitepaper covers the changing strategy for outsourcing ICT to a service planner. Organizations are now using a multi-or-selective sourcing model instead of an all-in-one approach. 
(WHITE PAPER) READ ABSTRACT |

Expert Ebook: Mastering PCI by Information Security Magazine Sponsored by: Breach, Cisco, Fiberlink, Rapid7, Sentrigo, Solidcore, Thawte, Tripwire, and Utimaco

August 2008 - (Free Research)
This eBook gives expert advice on successfully achieving PCI compliance, by selecting the right auditor and implementing new requirements into your company's IT infrastructure. Read this book and learn how to master PCI compliance. 
(BOOK) READ ABSTRACT |

Master Data Management Projects in Practice - An Information Difference Research Study by Talend

December 2009 - (Free Research)
Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects. 
(WHITE PAPER) READ ABSTRACT |

How Document Process Automation Helps SAP® Customers Improve Profitability by Esker Inc.

April 2007 - (Free Research)
Written primarily for CEOs, CFOs, CIOs and managers, this paper is designed to help businesses effectively reduce the costs of document management and gain immediate additional value from their investments in SAP solutions. 
(WHITE PAPER) READ ABSTRACT |

Working Liner Services (WLS) : High Precision and Advanced Manufacturing by Ramco Systems

July 2013 - (Free Research)
Working Liner Services (WLS), a metal machining company, uses the most advanced computer technology and qualified personnel to help their business remain successful. The company needed other ways to grow and expand, but experienced many challenges. Find out how they overcame the challenges by reading this resource now. 
(WHITE PAPER) READ ABSTRACT |

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc.

August 2008 - (Free Research)
In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. 
(CASE STUDY) READ ABSTRACT |

Turning the Compliance Challenge into a Business Advantage by SAP America, Inc.

September 2008 - (Free Research)
New rules have spawned an army of consultants, vendors and solutions to address the "compliance" problem. Read this paper to learn how to turn the compliance challenge into a business advantage. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Document Automation Increases Purchasing Process Efficiency with SAP Systems by Esker Inc.

January 2008 - (Free Research)
Purchasing is an essential business process that often remains bound to manual document delivery. Discover how document automation can help SAP users increase operational efficiencies and customer satisfaction and also improve supplier relationships. 
(WHITE PAPER) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc.

January 2007 - (Free Research)
This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. 
(WHITE PAPER) READ ABSTRACT |

HRO Innovation: Building Blocks to Derive Full Value by SAP America, Inc.

July 1967 - (Free Research)
In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing. 
(WHITE PAPER) READ ABSTRACT |

Transform Your Desktop into a Virtual Workspace using Cisco VXI with VMware View - Presentation Transcript by VMware, Inc.

December 2011 - (Free Research)
Read this resource to learn how Cisco and VMware are partnering to improve business process outsourcing, delivering a secure environment with a new virtual workspace that unifies virtual desktops, voice, and video. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Blue Coat Accelerates Automated CLI Testing, Reaps New Efficiencies with FanfareSVT by Fanfare

December 2006 - (Free Research)
Blue Coat needed to improve its test automation practices with tools & solutions that automate test cases during the development phase, increase test coverage, & identify changes that are not easily identified from build to build. Read why Blue Coat selected FanfareSVT test automation software to work seamlessly within its existing infrastructure. 
(CASE STUDY) READ ABSTRACT |

Capturing Business Value from Inbound Documents with OCR and Dynamic Document Capture by Esker Inc.

April 2008 - (Free Research)
With this white paper, Gain insight into the operational efficiencies resulting from document process automation, including cost savings and error reduction. 
(WHITE PAPER) READ ABSTRACT |

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