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Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 03, 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

WebSmart Services by Melissa Data Corp

April 20, 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. 
(WHITE PAPER) READ ABSTRACT |

Technology Focus Drives and Supports Rapid Growth at Applied Engineering by Bowen & Groves

May 2008 - (Free Research)
A contact led Applied Engineering to M1 by B & G™ software, an application that provides total integration and automation from quoting through invoicing, specifically for manufacturing environments. 
(CASE STUDY) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc.

November 2009 - (Free Research)
This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs. 
(WHITE PAPER) READ ABSTRACT |

3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc.

March 2009 - (Free Research)
Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. 
(WHITE PAPER) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Dell Software

May 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 
(WHITE PAPER) READ ABSTRACT |

Ensuring High Availability for Active Directory by Dell Software

March 2012 - (Free Research)
This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution. 
(WEBCAST) READ ABSTRACT |

Orion IP Address Manager by SolarWinds, Inc.

May 2009 - (Free Research)
Spreadsheets are manual and prone to error. You need a dynamic, scalable way to manage IP addresses. Orion IP Address Manager (IPAM) provides detailed visibility into IP address space usage. Leveraging advanced network scanning capabilities and Orion's intuitive interface, you can minimize IP conflicts and ensure your network is always humming. 
(TRIAL SOFTWARE) READ ABSTRACT |

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Integration with Public Cloud Services using OAuth by Forum Systems

April 2014 - (Free Research)
This white paper features a deployment strategy for an authentication and authorization solution that requires no third-party access to user credentials – so that your information stays within the company. 
(WHITE PAPER) READ ABSTRACT |

Cloud-based Enterprise Identity Management Using OAuth by Forum Systems

April 2014 - (Free Research)
This resource highlights an authentication and authorization solution that offers protection beyond the username and password-only level. 
(WHITE PAPER) READ ABSTRACT |

Acronis Backup & Recovery® 11.5 for Workstation by Acronis

March 2013 - (Free Research)
This data sheet highlights the benefits of a backup solution for built for laptops and desktops. 
(WHITE PAPER) READ ABSTRACT |

How to Extend your Identity Management Systems to use OAuth by Forum Systems

April 2014 - (Free Research)
Read this resource to learn how to extend your authentication and authorization model to outsourced services. Click through for details on the deployment process, including the benefits of using an API gateway to help with integration. 
(WHITE PAPER) READ ABSTRACT |

Cisco IOS Digit Manipulation by Global Knowledge

December 2013 - (Free Research)
Platform digit manipulation may be needed for many business phone calls as they traverse their gateways. his guide explores the role of digit manipulation techniques and various is ways it can benefit for your business. 
(WHITE PAPER) READ ABSTRACT |

Extending Role Security in Analysis Services for SQL Server by Global Knowledge

December 2013 - (Free Research)
This step-by-step guide describes a method that allows users to extend role security in Analysis Services for SQL Server. 
(WHITE PAPER) READ ABSTRACT |

Extending Role Security in Analysis Services for SQL Server by Global Knowledge

December 2013 - (Free Research)
This step-by-step guide describes a method that allows users to extend role security in Analysis Services for SQL Server. 
(WHITE PAPER) READ ABSTRACT |

QLE10000 Series Adapter Provides Application Benefits Through I/O Caching by QLogic Corporation

November 2012 - (Free Research)
This white paper provides an overview of the application performance capability of the FabricCache QLE10000 Series Adapter in single-server and multi-server environment, enabling the acceleration of clustered and virtualized environments with a transparent, shared cache. 
(WHITE PAPER) READ ABSTRACT |

The Value of Shared SSDs in Enterprise Computing by QLogic Corporation

March 2013 - (Free Research)
This paper covers the advantages of the QLogic FabricCache 10000 Series adapters bringing transparent, shared caching to enterprise application environments. It combines a QLogic Fibre Channel adapter with intelligent caching to bring new levels of scalable application performance to existing SAN environments. 
(WHITE PAPER) READ ABSTRACT |

Cloud Backup: Terms and Trends by Symantec Corporation

May 2013 - (Free Research)
This expert E-Guide recaps the results of a recent cloud backup survey and reports on your peers' experiences and satisfaction with it. It also examines how cloud backup fits into the broader cloud storage ecosystem and clears up some confusion around semantics. 
(EGUIDE) READ ABSTRACT |

NetApp FAS6240 Clustered SAN Champion of Champions by NetApp

December 2012 - (Free Research)
This informative white paper outlines NetApp’s Clustered SAN systems ability to supply a compelling solution to meet current mission critical storage needs as well as future enterprise storage requirements. 
(WHITE PAPER) READ ABSTRACT |

Application Performance Management Tools For The Cloud by CA Technologies.

August 2013 - (Free Research)
Application performance management tools are a good investment for organizations maintaining cloud applications. In this eGuide, our experts take a closer look at these tools and the ways that they can aid data center administrators. 
(EGUIDE) READ ABSTRACT |

IDC_ Entry-Level Enterprise Storage: Stepping Up to Big Challenges by Hitachi Data Systems

October 2012 - (Free Research)
This paper examines the functionality and benefits a converged storage architecture provides and explains why businesses no longer have to spend more to get the enterprise-level technology best suited to their data storage needs 
(WHITE PAPER) READ ABSTRACT |

IDC: The Business Value of Entry-Level Enterprise Storage by Hitachi Data Systems

October 2012 - (Free Research)
In this short white paper, learn how to deploy the next-generation of entry-level arrays to businesses that are budget-conscious, but also cannot afford to compromise on technology. 
(WHITE PAPER) READ ABSTRACT |

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