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Hilton Reservations Worldwide Achieves Efficient Staffing by Aspect

September 30, 2013 - (Free Research)
Check out this brief case study to learn how Hilton Reservations Worldwide implemented a workforce management technology that enabled the contact center to plan, manage, and optimize staffing resources, resulting in happier agents and satisfied customers. 
(CASE STUDY) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Workforce Management Helps Build an Integrated Resource Strategy by Aspect

September 30, 2013 - (Free Research)
View this brief case study to learn how BGS invested in new workforce optimization tools in order to achieve more effective resource planning, and in turn produce more satisfied employees and customers. Discover the strategy BGS followed and the benefits they experienced as a result. 
(CASE STUDY) READ ABSTRACT |

WebSmart Services by Melissa Data Corp

April 20, 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. 
(WHITE PAPER) READ ABSTRACT |

7 Things You Should Know About Multi-channel Self-Service by Aspect

March 05, 2014 - (Free Research)
Todays' customers expect service via a variety of channels: mobile, social media, and old-fashioned telephone, to name a few. To keep up with customer demands, your contact center must figure out how to deploy multi-channel self-service. View this resource for seven things you need to know about multi-channel self-service before you get started. 
(WHITE PAPER) READ ABSTRACT |

Technology Focus Drives and Supports Rapid Growth at Applied Engineering by Bowen & Groves

May 2008 - (Free Research)
A contact led Applied Engineering to M1 by B & G™ software, an application that provides total integration and automation from quoting through invoicing, specifically for manufacturing environments. 
(CASE STUDY) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc.

November 2009 - (Free Research)
This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs. 
(WHITE PAPER) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Dell Software

May 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 
(WHITE PAPER) READ ABSTRACT |

3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc.

March 2009 - (Free Research)
Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. 
(WHITE PAPER) READ ABSTRACT |

Ensuring High Availability for Active Directory by Dell Software

March 2012 - (Free Research)
This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution. 
(WEBCAST) READ ABSTRACT |

Orion IP Address Manager by SolarWinds, Inc.

May 2009 - (Free Research)
Spreadsheets are manual and prone to error. You need a dynamic, scalable way to manage IP addresses. Orion IP Address Manager (IPAM) provides detailed visibility into IP address space usage. Leveraging advanced network scanning capabilities and Orion's intuitive interface, you can minimize IP conflicts and ensure your network is always humming. 
(TRIAL SOFTWARE) READ ABSTRACT |

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

Transforming business at the intersection of marketing and technology by ComputerWeekly.com

April 2014 - (Free Research)
Businesses have to change themselves quickly and dramatically if they want to survive and thrive, say Bob Lord and Ray Velez, CEO and CTO of razorfish, in this extract from their book, Covnerge. 
(BOOK) READ ABSTRACT |

How to Extend your Identity Management Systems to use OAuth by Forum Systems

April 2014 - (Free Research)
Read this resource to learn how to extend your authentication and authorization model to outsourced services. Click through for details on the deployment process, including the benefits of using an API gateway to help with integration. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Integration with Public Cloud Services using OAuth by Forum Systems

April 2014 - (Free Research)
This white paper features a deployment strategy for an authentication and authorization solution that requires no third-party access to user credentials – so that your information stays within the company. 
(WHITE PAPER) READ ABSTRACT |

Cloud-based Enterprise Identity Management Using OAuth by Forum Systems

April 2014 - (Free Research)
This resource highlights an authentication and authorization solution that offers protection beyond the username and password-only level. 
(WHITE PAPER) READ ABSTRACT |

Acronis Backup & Recovery® 11.5 for Workstation by Acronis

March 2013 - (Free Research)
This data sheet highlights the benefits of a backup solution for built for laptops and desktops. 
(WHITE PAPER) READ ABSTRACT |

Extending Role Security in Analysis Services for SQL Server by Global Knowledge

December 2013 - (Free Research)
This step-by-step guide describes a method that allows users to extend role security in Analysis Services for SQL Server. 
(WHITE PAPER) READ ABSTRACT |

Apps Revolution by ComputerWeekly.com

February 2014 - (Free Research)
This report from CSC describes the Apps rEvolution: an evolution in technology that is creating revolutionary business and personal change. 
(ESSENTIAL GUIDE) READ ABSTRACT |

A Cybercriminal's Guide to Exploiting DNS for Fun and Profit by Infoblox

January 2014 - (Free Research)
This guide explores current network security trends and how to protect your DNS from various cyber-attacks. 
(WHITE PAPER) READ ABSTRACT |

Special Report on Adobe by ComputerWeekly.com

February 2014 - (Free Research)
This special 7-page report from Computer Weekly, updated for 2014, analyses the challenges facing Adobe, its financial performance, the services and products it offers, its place in the IT market and its future strategy. 
(IT BRIEFING) READ ABSTRACT |

Cisco IOS Digit Manipulation by Global Knowledge

December 2013 - (Free Research)
Platform digit manipulation may be needed for many business phone calls as they traverse their gateways. his guide explores the role of digit manipulation techniques and various is ways it can benefit for your business. 
(WHITE PAPER) READ ABSTRACT |

Extending Role Security in Analysis Services for SQL Server by Global Knowledge

December 2013 - (Free Research)
This step-by-step guide describes a method that allows users to extend role security in Analysis Services for SQL Server. 
(WHITE PAPER) READ ABSTRACT |

QLE10000 Series Adapter Provides Application Benefits Through I/O Caching by QLogic Corporation

November 2012 - (Free Research)
This white paper provides an overview of the application performance capability of the FabricCache QLE10000 Series Adapter in single-server and multi-server environment, enabling the acceleration of clustered and virtualized environments with a transparent, shared cache. 
(WHITE PAPER) READ ABSTRACT |

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