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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
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Finding the Way Home: How to Design Your At-Home Agent Framework by inContact
December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
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Free Tool: IP Address Tracker (IPAT) by SolarWinds, Inc.
October 20, 2009 - (Free Research)
Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more.
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Security and WAN optimization: Getting the best of both worlds by Blue Coat
October 07, 2009 - (Free Research)
As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are becoming more prevalent. This E-Guide details how to maximize the potential of the Wide Area Network while keeping out security threats at all locations.
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Cisco Continuous Data Protection for Files by Cisco Systems, Inc.
March 25, 2009 - (Free Research)
Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.
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Innovative Marketing Strategies for Individual and Personal Lines Insurers by Infor CRM
July 22, 2009 - (Free Research)
In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
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Systems Management Simplified: The Dell Management Console by Dell and Symantec
September 23, 2009 - (Free Research)
The Dell Management Console redefines much of the systems management paradigm,
through a holistic, Web browser–based “single pane of glass” approach to managing enterprise-wide IT assets. Read on to learn more.
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Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge
February 2009 - (Free Research)
This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.
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Are Your Mobile Endpoints Secure? by Trend Micro, Inc.
August 2009 - (Free Research)
In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more.
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eBook: Managed SAP Hosting - Determining If It's Right For Your Business by Freudenberg IT
June 2009 - (Free Research)
In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.
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Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT
June 2009 - (Free Research)
Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
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Realizing the Value of Managed SAP Hosting by Freudenberg IT
July 2009 - (Free Research)
This podcast explores the benefits of SAP managed hosting and takes a look at Freudenberg IT's strong value proposition behind these services.
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Improving Confidence by Increasing Understanding in Information by IBM
May 2009 - (Free Research)
Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management.
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ROI Case Study: Crest Animation by Hewlett-Packard Company
November 2007 - (Free Research)
Download this case study and read how Crest Animation eliminated storage bottlenecks, improved productivity, and gained more than $19 Million in benefits with HP StorageWorks Solution.
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How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc.
September 2009 - (Free Research)
This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats.
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The Evolving Branch Office by SonicWALL
November 2009 - (Free Research)
With nearly 90% of companies operating a virtual workplace and large percentages of employees working away from home office or the primary data center, IT must support ever-increasing numbers of remote and virtualized workers. This E-Guide details the security and optimization best practices for various types of branch offices.
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Extending Video Beyond The Boardroom by TANDBERG
November 2009 - (Free Research)
The enterprise personal video conferencing market is forecast to grow more than 50% per year, driven by adoption of Unified Communications, reduced business travel, and a new class of high performance systems.
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Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway by Websense, Inc.
June 2009 - (Free Research)
The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective.
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Six Secrets to 24x7 Exchange Availability by Marathon Technologies
September 2009 - (Free Research)
The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
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