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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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Podcast: Designing of Desktop Virtualization Architecture by Dell and VMware
June 15, 2011 - (Free Research)
Virtual desktop infrastructures is an initiative that many IT pros are familiar with, but when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This podcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more.
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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain
January 05, 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
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Presentation Transcript: Exchange 2010 Roadmap Series - Virtualization by Dell, Inc. and Intel
December 15, 2009 - (Free Research)
Although virtualization boasts many benefits, you may be wondering if it can help your organization. In this transcript, expert Lee Benjamin discusses the concerns IT pros have about virtualization and how to determine its worth for your company. Learn how Exchange 2010 supports virtualization and can be used to improve your backup strategy.
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Presentation Transcript: Exchange 2010 Roadmap Series - Backup and Recovery by Dell, Inc. and Intel
December 21, 2009 - (Free Research)
In this presentation transcript, featuring Exchange pro, Lee Benjamin, you'll learn how to improve backup and recovery of your Exchange environment. Discover the new features of Exchange 2010 to enhance your backup and recovery efforts. Find out what you should know about clustering and how to avoid common pitfalls.
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Tips for Exchange Mailbox Protection by Mimecast
April 04, 2011 - (Free Research)
In this e-guide, gain expert insight into how to secure messages with Exchange Server 2010. Find out about common issues IT pros have with unprotected Exchange mailboxes and learn about options to ensure protection. And get tips for managing Exchange servers and administrators to achieve a successful message security initiative.
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Virtualizing your Exchange Server: Fact vs. fiction by Microsoft
December 14, 2011 - (Free Research)
Find out what's fact and what's fiction about virtualizing your Exchange Server. What steps should you take, and how can you ensure success? Explore all these questions and more in this e-book.
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Simplify complex management tasks to increase efficiency by Microsoft
December 08, 2011 - (Free Research)
Managing servers, clients, hardware, software, and other services can be a challenging task for IT pros. This resource explains how you can unify management of these critical systems, enabling greater efficiency across your IT environment. Discover a recommended tool and its key features here.
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Best Practices for Managing Storage in a Virtual Server Environment by Dell Compellent
September 23, 2011 - (Free Research)
This expert e-guide outlines the top 5 tips for managing storage in a virtual server environment and also divulges a set of best practices for using server virtualization in your storage environment. Read on to learn more.
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E-Guide: Best Practices for Managing Virtual Environments by Dell and VMware
February 22, 2011 - (Free Research)
In this e-guide from SearchServerVirtualization.com, gain expert advice on how to handle data center growth with capacity planning and resource provisioning. Learn how performance management and capacity planning go hand-in-hand and find out how to interpret capacity management metrics to reduce costs and simplify management.
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The Network Manager Checklist for Cloud by Global Knowledge
January 17, 2012 - (Free Research)
Preparing a cloud-ready network is a challenge for IT pros. Access this network manager checklist to explore the top 5 hot spots for admins.
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Converge Your Infrastructure by HP and Intel
June 01, 2011 - (Free Research)
More data center pros are adapting converged infrastructures to eliminate the high costs and inflexibility caused by IT sprawl. Access this exclusive resource to discover the many benefits of a converged infrastructure. Also learn how to migrate apps and services to the cloud, and discover real-world business solutions to gain a competitive edge.
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Achieve Enterprise-Wide Visibility with CA Application Performance Management by CA Technologies.
June 28, 2011 - (Free Research)
Managing application problems on the mainframe can be inefficient. View this video to understand how a solution that bridges application monitoring across mainframe and distributed systems can aid application performance. Get the information you need to identify and resolve issues sourced to the mainframe from an application perspective.
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Secure by Design: five customers use desktop virtualization for security by Citrix
January 10, 2012 - (Free Research)
This white paper presents a proven approach to managing risk and improving information security. Find out why desktop virtualization is secure by design and discover new requirements your security strategy should address, including a full range of device types, access to data from anywhere, and more.
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Security on a Budget by Global Knowledge
May 19, 2011 - (Free Research)
This expert white paper establishes the ultimate IT security goal: the most reliable preventative and detective security system possible with the least amount of capital expenditure. From common sense solutions to revolutionary concepts, instructor James Michael Stewart challenges IT pros to explore his methods of saving money on company security.
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MSPs Accelerating Customer Cloud Adoption by CA Technologies.
June 24, 2011 - (Free Research)
In this eGuide, you will learn how each of these unique applications works, as well as the advantages and disadvantages of adopting any such technology service.
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Serious About Mission Critical by Dell, Inc. and Intel
June 29, 2011 - (Free Research)
This solution brief explains how organizations can meet new demands for higher performance, security, reliability, and service levels. Gain insight into a processor-based architecture that will allow you to achieve this goal.
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Key Capabilities for Mastering the Cloud by HP Software
June 20, 2011 - (Free Research)
This exclusive resource provides management strategies and common pitfalls to avoid when approaching the cloud, and addresses five key capabilities including the ability to govern, deliver, automate, assure and secure hybrid services. Read on to learn more.
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Top Drivers for Adopting Multihypervisor Environments by Dell, Inc. and Microsoft
June 16, 2011 - (Free Research)
This exclusive resource provides crucial strategies for efficient infrastructure operations with multi-hypervisors. Read on to understand the potential of hypervisors to radically impact the IT industry, learn about the business and IT drivers for multi-hypervisor environments and the challenges associated with these technologies.
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Pros & Cons of Scale-out and Scale-up NAS by Red Hat
January 31, 2012 - (Free Research)
This E-Guide is here to help walk you through the decision-making process and determine which NAS solution is right for you. In this guide you'll learn the pros and cons of scale-out and scale-up NAS options, discover six industries that should always use scale-out systems and more.
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