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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company

May 04, 2011 - (Free Research)
As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included. 
(WHITE PAPER) READ ABSTRACT |

How retailers can manage customer data collection to decrease fraud by SonicWALL

March 07, 2011 - (Free Research)
This expert Q & A session explores the challenges retailers face as they increase data collection to combat fraudulent returns and policy abuse in today’s struggling economy. Find strategic advice on how retailers can cut down on fraud and determine the necessary tools and processes that must be in place to protect customer identities. 
(EGUIDE) READ ABSTRACT |

A more social contact center by Salesforce.com

March 20, 2012 - (Free Research)
In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy. 
(EGUIDE) READ ABSTRACT |

Make CRM Work the Way Salespeople Do by Oracle Corporation

September 01, 2009 - (Free Research)
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs. 
(WHITE PAPER) READ ABSTRACT |

Unleashing Microsoft SharePoint 2010’s Web Content Management Features by AvePoint, Inc.

February 21, 2011 - (Free Research)
In this white paper, we will discuss the requirements for dynamic websites in today’s hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAve Software Platform enhances the native WCM functionality SharePoint offers. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Customer Retention Programs by Portrait Software

December 2008 - (Free Research)
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. 
(WHITE PAPER)

Essential Guide: Project and Portfolio Management: Analyzing Business Project Needs by Rally Software

December 2012 - (Free Research)
View this informative resource to learn more about proper sequencing, marketing a software project and how you can keep everything under control with the right tools. It provides a step-by-step process on managing customer driven software development as well as other important steps. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

Oracle Business Intelligence Applications Overview by Oracle Corporation

January 2011 - (Free Research)
This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Imaging 101: Cut Costs, Enhance CRM by IBM

April 2014 - (Free Research)
The following white paper explores a unique way how businesses can improve the customer experience by revamping outdated document management systems. See how with intelligent document imaging you can quickly and efficiently handle invoices, comply with customer demands, and much more. 
(WHITE PAPER) READ ABSTRACT |

Will Your Customers Really Wait for You to Get Service Experience Right? by KANA (E-mail this company)

June 2012 - (Free Research)
In order to prosper in today’s challenging environment, delivering high quality customer service is critical. This paper outlines an approach to building a solid customer service strategy and addresses common challenges as well as tips for avoiding and overcoming pitfalls. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

No Time to Wait: The Imperative of Agile Customer Data Integration by Scribe Software Corporation

November 2013 - (Free Research)
View this helpful resource now to learn how you can easily integrate disparate customer data within your existing CRM, marketing, finance, support, and social applications. 
(WHITE PAPER) READ ABSTRACT |

Mainframe Rehosting with Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization by Oracle Corporation UK Ltd

March 2009 - (Free Research)
The backlog is the number-one hurdle to effectiveness for CIOs followed by inadequate budgets and a shortage of time for strategic thinking and planning, reports “The State of the CIO 2006” survey by CIO Magazine. For IT executives managing mainframe applications, these issues are all too familiar. After all, the average Fortune 100 company... 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

November 2011 - (Free Research)
Access this whitepaper for insight on building the best unified communications solution for your business. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

July 2011 - (Free Research)
Access this whitepaper for insight on building the best unified communications solution for your business. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

July 2011 - (Free Research)
This whitepaper examines the differences between the options and show you how Cisco Unified Communications and Collaboration solutions give you the flexibility to determine the best option for your business. 
(WHITE PAPER)

TP Vision reduces costs by 40% with IBM SmartCloud by IBM

April 2013 - (Free Research)
This brief case study shows how a scalable cloud infrastructure helped TP Vision, a brand licensee of Philips TV, keep up with a dramatic growth in business. 
(WHITE PAPER) READ ABSTRACT |

Project and Portfolio Management: Analyzing Business Project needs by SearchSoftwareQuality.com

October 2013 - (Free Research)
Without proper sequencing, marketing a software project will quickly spin out of control. PPM can organize the chaos—if you begin with the right tools. 
(EBOOK) READ ABSTRACT |

Meeting the Market's needs with your Managed Services by N-able Technologies

May 2013 - (Free Research)
This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid. 
(WHITE PAPER) READ ABSTRACT |

Planning for Seasonal Orders in Customer Driven Supply Chains by CDC Software - Ross Enterprise

October 2008 - (Free Research)
This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.

June 2010 - (Free Research)
To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more. 
(WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

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