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How to tackle trust and co-operation by ComputerWeekly.com
November 10, 2010 - (Free Research)
It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
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IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation
December 16, 2010 - (Free Research)
This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions.
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Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation
April 25, 2011 - (Free Research)
The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.
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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 25, 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.
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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
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Reliable Disaster Protection with VMware vCenter Site Recovery Manager by VMware, Inc.
February 08, 2012 - (Free Research)
A simple, cost-effective disaster-recovery solution for virtual environments is high on the agenda for IT organizations as they virtualize more business-critical applications with VMware. VMware vCenter Site Recovery Manager provides centralized management of recovery plans, enables nondisruptive testing and automates site-failover processes.
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How to Manage System Center Operations Manager using Groups by Veeam Software
February 09, 2011 - (Free Research)
Using groups effectively in Microsoft Operations Manager can customize the Operations Manager console for your users, provide more actionable alerting and can automatically react to changes in your environment. Read this white paper now to learn more.
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What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 01, 2009 - (Free Research)
It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.
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Free online VMware Training from Dell by Dell and VMware
March 15, 2011 - (Free Research)
This course examines virtual infrastructures, and the evolution of the vSphere 4 environment and the products that are found in that environment. It aims to equip you with the knowledge required to decide which VMware datacenter products best meet your organization's virtualization needs.
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VMware vCenter Site Recovery Manager disaster recovery best practices by Dell and VMware
March 11, 2011 - (Free Research)
In this tutorial on Site Recovery Manager disaster recovery best practices, learn what you need in place to use VMware Site Recovery Manager, how to test and execute your recovery plans, and if Site Recovery Manager would be a good fit for your company's disaster recovery strategy.
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IBM Business Process Manager -- Powerfully Simple by IBM
July 07, 2011 - (Free Research)
IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.
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Overview of IT Service Management Using the IT Infrastructure Library (ITIL) by Global Knowledge
May 12, 2010 - (Free Research)
Most information technology managers have heard of the term IT Infrastructure Library, or ITIL®. The purpose of this paper is to introduce managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization.
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Rational Quality Manager by IBM
November 2009 - (Free Research)
Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.
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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
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An Introduction to Windows Server 2008 Server Manager by Global Knowledge Network, Inc.
January 2008 - (Free Research)
This white paper introduces the Server Manager console and will help you find your way around it, so that you can get up to speed with Server 2008 quickly.
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Dell Advanced Infrastructure Manager: Ease virtualization deployment by Dell, Inc. and Intel
April 2011 - (Free Research)
Many people are seeking the flexibility, consolidation and utilization benefits of virtualization, but find themselves deterred by the technology's limitations and challenges. In this white paper, find out why the potential benefits of a virtualized server deployment are huge.
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How to Become an Innovative Sales Manager in 4 Virtual Steps by Citrix Online Go To Meeting
January 2012 - (Free Research)
This SellingPower white paper explores four strategic ways that sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more.
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What's New in Collaboration Manager 1.1 by Cisco Systems, Inc.
January 2012 - (Free Research)
Access this product overview to learn more about Cisco Prime Collaboration Manager which can help optimize the delivery efficiency, reduce operational costs of video collaboration services and provide an optimal end-user experience.
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