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Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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VoIP Firewall Solution Brief by SonicWALL
January 2010 - (Free Research)
Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency.
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Accelerating ERP Visibility down to the Plant Floor by Apriso Corporation
June 2008 - (Free Research)
Enterprise Resource Planning (ERP) systems have been implemented to best leverage distributed operations, providing a view of the business through financial and other senior management reporting.
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EMC Data Domain Global Deduplication Array by EMC Backup and Recovery Solutions
April 2010 - (Free Research)
This white paper introduces the EMC Data Domain Global Deduplication Array (GDA), the industry’s highest-performance inline deduplication storage system for enterprise backup applications, and explains how it delivers scalable performance and capacity, enhanced multi-site disaster recovery, and simpler, end-to-end backup administration.
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Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent
May 2011 - (Free Research)
Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found.
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A Business Guide to MPLS IP VPN Migration: Five Critical Factors by XO Communications
April 2012 - (Free Research)
Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs.
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Recovery Manager for Active Directory by Quest Software, now a part of Dell
Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.
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IBM Global CIO Study - Implications for IT Managers by IBM
December 2009 - (Free Research)
Recognizing that successful IT innovation requires deep involvement with the business overall, CIOs increasingly help set business strategy, use IT to enable business flexibility, and help corporations meet enterprise-wide goals. Learn what this means to IT managers, operations managers, development managers, strategy and architecture leaders.
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ASG-Rochade the Leading Metadata Repository by ASG Software Solutions
ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise.
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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
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Advanced Uses of Oracle Enterprise Manager 11g by Oracle Corporation
October 2010 - (Free Research)
In this paper, we discuss how Oracle Enterprise Manager 11g's advanced management capabilities help IT organizations cut through the complexity and bring order to chaos through its unique business-driven IT management approach.
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Business Service Management by ASG Software Solutions
Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value.
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IBM Tivoli Service Request Manager White Paper by IBM
January 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
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Why Buy Vs. Build Serena Service Manager by SERENA Software, Inc.
April 2012 - (Free Research)
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
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CA Wily Customer Experience Manager by CA Technologies.
August 2008 - (Free Research)
This white paper highlights a method for attaining real-time visibility into the end-user experience on web-based applications.
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The Total Economic Impact of CA Identity Manager by CA Technologies.
February 2010 - (Free Research)
In January 2010, CA commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying CA Identity Manager (CA IM). Read this paper to learn what they found.
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Managing the Amazon Elastic Compute Cloud with CA by CA Technologies.
October 2009 - (Free Research)
Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
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