Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. 

In the traditional IT approach, every new software application required a new server. This added costs to every project and deployment took days to weeks. This also drove server sprawl. Watch this demo for an animated explanation of how virtualization addresses common data center challenges. 

Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running. 

With the Jazz project, IBM Rational is providing integrated tools and processes that help people working on distributed teams become more effective in producing software solutions. Read this paper to learn more about the Jazz project, Rational's vehicle for achieving collaborative application lifecycle management. 

Using the CA Wily Application Performance Management (APM) solution consisting of CA Wily Introscope® and CA Wily Customer Experience Manager™, JN Data better manages Web applications through faster diagnosis of problem root causes in its customers’ heterogeneous environments. Watch this webcast to learn the details. 

The concept of Lean IT is emerging to describe the best practices required to strip inefficiency out of day-today IT operations in ways similar to how Lean Manufacturing strategies streamline manufacturing processes. This IDC White Paper discusses how APM solutions can help IT managers cope with today's economic and operational IT challenges. 

While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking. 

This white paper discusses thermal management considerations associated with deploying a Vertical Exhaust System in the data center, and its impact on the data center physical infrastructure. An example scenario is presented to demonstrate the cost savings that may be achieved by deploying a VES in a typical data center environment. 

This paper will discuss common solutions to environmental problems—before they occur. Relating personal experiences from his long history in IT, author Greg Shields offers a look at network integrations from SNMP to WMI to configuration control and reveals the necessity for a complete solution. 

This white paper presents IT2020, a new performance management paradigm for helping reach long-term business goals while also addressing immediate performance needs. 

Today's IT, facilities and data center managers face the daunting challenge of maintaining a high availability data center while simultaneously increasing energy efficiency. Learn how Transformer-based UPS designs are proven topologies for achieving high efficiency without compromising availability in large enterprise data center applications. 

AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with leading software deployment solutions. A complete application readiness toolset, AdminStudio also provides automated tools to help ensure application portfolios migrate smoothly to Windows 7. Download this free 21 day trial now!