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Featured Sponsors
Recovery Manager for Active Directory by Quest Software, now a part of Dell
Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.
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CA Wily Customer Experience Manager by CA Technologies.
August 2008 - (Free Research)
This white paper highlights a method for attaining real-time visibility into the end-user experience on web-based applications.
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CA Wily Customer Experience Manager by CA Technologies.
December 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs.
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WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies
February 2008 - (Free Research)
Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge.
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Value-driven product management: Six keys to product success by IBM
January 2009 - (Free Research)
This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.
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Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc.
September 2011 - (Free Research)
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free.
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Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.
April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
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IBM Tivoli Service Request Manager White Paper by IBM
January 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
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Total Economic Impact of Oracle Enterprise Manager Database Management Packs by Oracle Corporation
February 2008 - (Free Research)
This study highlights the benefits and costs of deploying the Oracle Enterprise Manager Diagnostic Pack and Tuning Pack across the enterprise of a sample organization. The study examines the estimated ROI for the sample organization and presents aggregate findings derived from the interview and analysis process and Forrester's independent research.
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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
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HP Client Engagement for Wealth Managers by Hewlett-Packard Limited
September 2012 - (Free Research)
A staggering 75 % of people leave their parents' wealth managers services. Learn to meet the challenges posed by today's new breed of clients by leveraging customer relationship management (CRM) applications, such as addressing today's pain points, functionality that meets your needs, transforming risks to your client base, and more.
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect
August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
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5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.
February 2010 - (Free Research)
This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
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A contact center manager's guide to integrating self-service by inContact
May 2011 - (Free Research)
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.
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E-Book: Unlocking the value in SAP Solution Manager by Cisco Systems, Inc.
December 2010 - (Free Research)
In this e-book, readers will learn how to uncover the value in Solution Manager, and use the tool not only to benefit IT operations, but help advance business goals as well.
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