In today's economy, no online retailer can afford to postpone investing in the online customer experience. Retailers need to take immediate steps to ensure they understand the experience of their customers who are transacting online. Read this white paper to learn the retail customer experience management best practices. 

In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue. 

Automated tiered storage and continuous snapshot technologies bring storage efficiency and performance to a new level. Watch now to see how combining the two features optimizes data placement and hear best practices for configuring tiering profiles and snapshot schedules for long-term results. 

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. 

This e-book presents an overview of WCM technology trends and offers expert advice on choosing the right WCM tools for the job. 

This expert E-Guide takes a close look at the benefits and challenges of BYOD. Uncover best practices to integrate BYOD into your mobility strategy and discover why mobile device management is still crucial. 

Content provided by Google. IT organizations are working to improve email security and add compliance and e-discovery capabilities. Spam and malware are bad and are getting worse, and the risk and potential costs associated with e-discovery are increasing. As a result, organizations need a better way to solve these problems. 

The term “data deduplication”, as it is used and implemented by Quantum Corporation in this white paper, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. Read on to learn more. 

Technology upgrades are a constant in any IT environment, often driven by the need for more capacity or a platform’s end of life. Over the past few years, IT shops have been upgrading to improve their return on investment (ROI) as well. Read this white paper to learn about new ways to maximize technology ROI through better operations management. 

Many organizations do not have an efficient method for handling long term data retention requirements, as all data is saved or data that should be kept is deleted. This exclusive white paper highlights how to bridge the data retention and governance gap to help increase efficiency and reduce costs by enhancing storage and retention processes. 

This white paper outlines a new, removable disk-based backup solution for SMBs. Combining disk's ease of use, shorter backup windows and high backup and recovery success rates with tape's durability, infinite capacity and portability, this new technology can give SMBs the confidence and tools they need to successfully complete backups/recovery. 

The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges.