Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

A Document Management System Is Only as Good as Its Index by Viking Software Solutions. April 2008 - (Free Research) In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi… (WHITE PAPER) READ ABSTRACT |

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. (WHITE PAPER) READ ABSTRACT |

Web 2.0 Applications: Measurement Challenges and How to Address Them by Keynote Systems February 2008 - (Free Research) The Internet and the Web continue to evolve, delivering new customer experiences and increased application utility. The label - Web 2.0 - signifies the newest and best examples of this evolutionary process. (WHITE PAPER) READ ABSTRACT |

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

The Need for SOA to Achieve Flexibility and Agility within Plant Operations by Apriso Corporation August 2008 - (Free Research) This white paper offers a check list that manufacturers can use for evaluating and comparing alternative Manufacturing Execution Systems (MES), Warehouse Management Systems (WMS) and Quality Management Systems (QMS). (WHITE PAPER) READ ABSTRACT |

ROC Rhapsody™ by ROC Software ROC Software provides a top solution that masters both print and digital output management: ROC Rhapsody™ Document Output Management.  (SOFTWARE PRODUCT)

Access Management in 2008: Challenges to Expect and how to Address Them by VeriSign Inc. May 2008 - (Free Research) This podcast presents an overview of access management technologies, emerging security concerns, and how your access management solutions can help your company stay ahead of today's security threats. (PODCAST) READ ABSTRACT |

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT)

The Business Case for Business Mashups (On Demand Webcast) by SERENA Software, Inc June 2008 - (Free Research) A business mashup is a web application that combines data from more than one source into a single integrated tool. View this Webcast to learn how to build them and what types of businesses currently employ them. (WEBCAST) READ ABSTRACT |

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT)

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics™ AX Advanced Warehouse Management System by SunRise Tech March 2008 - (Free Research) Sunrise AX WMS offers complete end-to-end warehouse management functionality, including insight into production inventory flows. (WHITE PAPER) READ ABSTRACT |

Resource Center by AMD August 2008 - (Free Research) This resource center helps you stay on top of Industry Trends. (WHITE PAPER) READ ABSTRACT |

BuyDomain Small Business Podcast Series by BuyDomains.com June 2008 - (Free Research) Looking to buy a domain name for your company’s web site? Gain insight by listening to BuyDomain’s podcast discussing the development of an overall internet strategy for your business. (PODCAST) READ ABSTRACT |

ID3 -- A Complete Insurance Administration Solution by Fiserv Insurance Solutions. ID3 is a complete life, health and annuity policy administration system fully integrated to support every step of the insurance value chain in a straight through processing environment.  (SOFTWARE PRODUCT)

SOA: Architecting Governance by Software AG. August 2008 - (Free Research) In this paper, OASIS standard definition of SOA is that SOA is almost inextricably connected with governance in the sense. (WHITE PAPER) READ ABSTRACT |

OTC Derivatives Processing: Blazing a Trail to Automation by EMC Corporation. August 2008 - (Free Research) Read this whitepaper to understand how automation of the confirmation process will allow firms dealing in OTC derivatives to not only handle more volume, but to do so with less operational risk. (WHITE PAPER) READ ABSTRACT |

BPMN and Business Process Management: An Introduction to the New Business Process Modeling Standard by Telelogic, An IBM Company July 2008 - (Free Research) This whitepaper introduces the new Business Process Modeling Notation standard. How BPMN is used to model business processes and Web services, and other new industry standards are also explained. (WHITE PAPER) READ ABSTRACT |

A 15-minute Guide to Interactive Content Management by EMC Corporation. March 2008 - (Free Research) Interactive content management (ICM) is a set of technologies for managing the production process and content types that deliver compelling communications. (WHITE PAPER) READ ABSTRACT |

A 15-minute Guide to Service-Oriented Architecture and ECM by EMC Corporation. March 2008 - (Free Research) SOA defines a type of architecture for building business applications as a set of loosely coupled components or “services” that are linked together via business processes. (WHITE PAPER) READ ABSTRACT |

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) READ ABSTRACT |

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels. (ANALYST REPORT) READ ABSTRACT |

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. (ANALYST REPORT) READ ABSTRACT |

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT)

Client Management 2.0 IT Ops Needs Next-Gen Access Control And Client Security To Manage Endpoint Risk by Forrester Research (E-mail this company) Sponsored by: Novell, Inc. March 2007 - (Free Research) Client and network securities are evolving. Why? Because today’s technologies do not support the requirements that businesses face, such as providing secure access to corporate resources independent of user location. Network access control (NAC) emerged to address the access problems, but Forrester predicts that NAC as we know it today will fail. (ANALYST REPORT) READ ABSTRACT |

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