WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Building a Compelling Case for Change: Aligning Strategy with Action by OpenText April 29, 2013 - (Free Research) Watch this webinar today to explore the key challenges in developing a compelling case for change when it comes to your business processes. Learn how you can gain support across your organizational culture and discover the strategic role BPM technology plays to align the goals and actions of the end-user community with your business objectives.  (WEBCAST) READ ABSTRACT |

Tip Guide: Five goals for implementing Oracle Business Intelligence Applications by SAP America, Inc. December 07, 2011 - (Free Research) Oracle Business Intelligence Applications (OBIA) can give organizations deeper analytical views into their business performance. In this tip guide, readers will learn about five key areas organizations should focus on when implementing OBIA.  (EGUIDE) READ ABSTRACT |

Cognos: FPM: How KPIs can help motivate and reward the right behavior - Paper #1 – Introduction - White Paper by IBM August 08, 2012 - (Free Research) This paper outlines the value of key performance indicators (KPIs) and why it's integral you set annual targets for each of them and measure performance against them rather than develop strategy maps and generate strategic action plans that drive performance improvement.  (WHITE PAPER) READ ABSTRACT |

Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc. June 23, 2010 - (Free Research) To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more.  (WHITE PAPER) READ ABSTRACT |

Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution by Hewlett-Packard Company February 22, 2010 - (Free Research) In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.  (WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.  (WHITE PAPER) READ ABSTRACT |

Building a performance system for IT by Hewlett-Packard Limited March 02, 2012 - (Free Research) Today’s enterprises should have a performance system—a means to transparently measure and manage progress against business goals. This white paper documents the requirements of an effective IT performance system and introduces a set of KPIs and best practices that leaders within different IT domains can use to improve performance.  (WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.  (WHITE PAPER) READ ABSTRACT |

Application Transformation: Mastering the Modern Lifecycle and KPIs by Hewlett-Packard Company April 18, 2012 - (Free Research) The downside to modern software delivery strategies such as cloud computing, mobile apps, and agile and composite development methods, is the often overlapping complexities that these innovations introduce to application lifecycles. View this webcast to learn strategies for application lifecycle management (ALM) that reconcile this new complexity.  (WEBCAST) READ ABSTRACT |

Mobile banking rules have changed: It’s time to optimize your strategy by Kony December 14, 2012 - (Free Research) Today, offering services in a mobile environment is not optional. View this white paper to learn more about how digital banking teams are testing and optimizing their existing mobile banking offering to meet business objectives and identify new ways to meet the customers needs.  (WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

webMethods Optimize for Process by SoftwareAG Inc., USA February 2009 - (Free Research) webMethods Optimize for Process facilitates real-time insight into key business process activities, providing business managers with the actionable information they need to make informed decisions and quickly address problems.  (DATA SHEET) READ ABSTRACT |

Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri November 2009 - (Free Research) This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Splunk App for Citrix NetScaler with AppFlow by Splunk April 2012 - (Free Research) In this brief resource, you will discover the possibilities of Splunk's flexible, visual application for Citrix NetScaler and learn how it can provide enhanced visibility and analytics within your organization.  (WHITE PAPER) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.  (WHITE PAPER) READ ABSTRACT |

CIO2CIO Global Research Study: Business Intelligence and Master Data Management (MDM) by SAP America, Inc. July 1967 - (Free Research) This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.  (WHITE PAPER) READ ABSTRACT |

3 Questions to Ensure You’re Collaborating Effectively Across Your Supply Chain by SAP America, Inc. September 2009 - (Free Research) To drive market share, sales, product adoption and greater efficiency, many businesses are strategically partnering with suppliers and other supply chain participants to collaborate and share information. In this white paper, find answers to three of the top concerns for organizations developing these collaborative supply chain networks.  (WHITE PAPER) READ ABSTRACT |

Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change by IBM June 2011 - (Free Research) To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.  (WHITE PAPER) READ ABSTRACT |

SAP NetWeaver BPM White Paper - Bruce Silver by SAP America, Inc. January 2009 - (Free Research) Business process management provides a new management discipline, a new suite of software technologies and tools, and a new IT implementation style based on concrete links between strategy and execution. This white paper explains SAP's place in the BPM landscape and describes its new offering in that arena, NetWeaver BPM.  (WHITE PAPER) READ ABSTRACT |

E-Book: Building Effective Dashboards and Scorecards by IBM December 2010 - (Free Research) In this e-book, learn advanced strategies for creating actionable, interactive and user-friendly dashboards that will help your organization track KPIs. Learn how to get started with dashboards, find out what a dashboard is and what it is not. Discover how to create different dashboards to meet the needs of various departments and more.  (EBOOK) READ ABSTRACT |

The BARC BI Survey 2012 by Information Builders December 2012 - (Free Research) Information Builders ranked highest on numerous key performance indicators (KPIs) across multiple peer groups in BARC's BI Survey 12.  (WHITE PAPER) READ ABSTRACT |

Intel IT's Data Center Strategy for Business Transformation by Dell, Inc. and Intel® September 2012 - (Free Research) This resource offers advice on aligning your data center investments with business need. It details today's best practices for effective data center management strategies.  (WHITE PAPER) READ ABSTRACT |

7 Leading Applications of Business Intelligence Software by MicroStrategy Incorporated December 2005 - (Free Research) This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices.  (BOOK) READ ABSTRACT |

Speeding the Time to Intelligence: Effective Information Management through Business Intelligence Competency Centers and Performance Management by SAS Institute Inc. May 2008 - (Free Research) This article explains in detail about how to arrive at and implement an effective business intelligence strategy, using both a BICC and performance management technology.  (WHITE PAPER) READ ABSTRACT |

The Role of ERP in Globalization by SAP America, Inc. September 2008 - (Free Research) This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow.  (EBOOK) READ ABSTRACT |

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