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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.  (CASE STUDY) READ ABSTRACT |

Human Machine Interface (HMI) by AutomationDirect C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT)

Tapping into the Universal Video API: Hardware Acceleration through the Intel® Media SDK by Intel August 20, 2009 - (Free Research) This article offers an in-depth overview of the just-released Intel Media SDK, an API that offers a single-source approach for targeting a broad range of Intel architectures.  (JOURNAL ARTICLE)

New Wave of Mobile Development Innovation by Intel October 28, 2009 - (Free Research) This article provides an overview of Moblin v2, its new SDK and details key features, including social networking integration, a new user-interface framework, a fast-boot environment, and graphics performance enhancements. Learn why Moblin v2 will accelerate the next rush of mobile innovation.  (JOURNAL ARTICLE)

Orion IP Address Manager by SolarWinds, Inc. May 20, 2009 - (Free Research) Spreadsheets are manual and prone to error. You need a dynamic, scalable way to manage IP addresses. Orion IP Address Manager (IPAM) provides detailed visibility into IP address space usage. Leveraging advanced network scanning capabilities and Orion's intuitive interface, you can minimize IP conflicts and ensure your network is always humming.  (TRIAL SOFTWARE) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

So You Have VOIP, Now What? Video-enabling Your IP Network by TANDBERG November 12, 2009 - (Free Research) IT executives no longer need to justify their use of Voice over IP—the technology works. It saves companies money, and it enables communication across global boundaries. As companies grow more global, and workers more virtual, employees must be able to communicate with co-workers, partners, customers and suppliers anytime, anywhere.  (WHITE PAPER) READ ABSTRACT |

7 Questions to Ask Before Choosing a Video Conferencing Solution by TANDBERG November 12, 2009 - (Free Research) To assist you with the due diligence process of selecting a video conferencing product for your organization, read this white paper for 7 key questions to uncover any flaws or limitations of a given solution.  (WHITE PAPER) READ ABSTRACT |

Videoconferencing Best Practices: Leveraging The Value of a Total Solution by TANDBERG November 12, 2009 - (Free Research) As companies become more global and more virtual, executives are realizing the value of visual communications: Only by seeing the people they’re working with can employees truly collaborate as though they are in the same room, even if they’re continents apart.  (WHITE PAPER) READ ABSTRACT |

Emerging Media Series: The Influence of Podcasts on B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company) July 2006 - (Free Research) This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism.  (ANALYST REPORT) READ ABSTRACT |

The Multiscreen concept: Why it's Needed and How to Get Started by Alcatel-Lucent June 2009 - (Free Research) Multi-screen is the next step beyond Triple Play. Triple Play allows consumers to experience media on their mobile, their TV, and their PC. Multi-screen allows content to be consumed seamlessly. Listen to this podcast and see how both consumers and service providers benefit from this evolutionary step in multimedia presentations.  (PODCAST) READ ABSTRACT |

Getting Real Time: Deliver Voice, Video and Thin Client Effectively by Blue Coat July 2009 - (Free Research) This webcast discusses real-time applications and successful strategies in voice delivery, video conferencing, and thin client delivery.  (WEBCAST) READ ABSTRACT |

Rich Media On Steroids: Pumping up network capacity 1000x by Blue Coat July 2009 - (Free Research) Check out this webcast, which explains the uses of video in today's enterprise, discusses video delivery acceleration, reviews actual case studies, and offers resources for more information.  (WEBCAST) READ ABSTRACT |

Streaming Media by Blue Coat December 2008 - (Free Research) Check out this brief paper to see how Blue Coat Systems provides an end-to-end solution based on MACH5 technology to improve the listening and viewing experience of an end user consuming streaming audio and video online.  (ARTICLE) READ ABSTRACT |

E-book: Key trends in SAP managed hosting environments - is your provider keeping pace? by Freudenberg IT December 2009 - (Free Research) In this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers.  (EBOOK) READ ABSTRACT |

Presentation Transcript: Understanding and Managing VM Sprawl by Veeam Software December 2009 - (Free Research) In this transcript of the "Understanding and Managing VM Sprawl" webcast, you'll find out how to mitigate the risks and root causes associated with VM Sprawl - the rapid proliferation of virtual machines without sufficient IT oversight. Also learn best practices for managing the entire virtual machine lifecycle.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Understanding and Managing Supply Chain Risk by SAP AG January 2006 - (Free Research) Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management.  (WHITE PAPER) READ ABSTRACT |

The Fundamentals of a Successful Managed Services Practice by N-able Technologies December 2009 - (Free Research) If you are a VAR, system integrator or IT service provider who's struggling to provide traditional IT services reactively to small and medium-sized businesses, this whitepaper offers to help you improve your business through managed services.  (WHITE PAPER) READ ABSTRACT |

Choosing and Consuming Managed Security Services by SecureWorks January 2008 - (Free Research) Learn the strategies, actions, and capabilities that Best-in-Class organizations employ and technologies they choose to obtain superior performance against various security performance metrics. This report provides guidelines for identifying which security solutions to consume as a MSS and defines best practices for choosing and managing MSSPs.  (ANALYST REPORT) READ ABSTRACT |

N-central 6.7: Network and Systems Management Software - Free for One Year! by N-able Technologies August 2009 - (Free Research) N-central FREE for one year. Add the #1-rated Network and Systems Management Software to your business for FREE. No charge. No strings. No worries. N-able Technologies is offering you a free one-year subscription to our #1-rated N-central network and systems management software.  (TRIAL SOFTWARE) READ ABSTRACT |

Case Study: U.S. Air Force Manages Aircraft Site Using Powerful Storage Virtualization Platform by Hewlett-Packard Company July 2009 - (Free Research) When the U.S. Air force needed a more powerful storage infrastructure, they turned to HP for a system that allowed them to meet business demands more flexibly, manage data more simply and efficiently and mitigate the risk of lost data with a storage area network (SAN) that pools, shares and centrally manages storage resources.  (WHITE PAPER) READ ABSTRACT |

The Seven Major Obstacles on the Road to Managed Services by N-able Technologies December 2009 - (Free Research) Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits  (WHITE PAPER) READ ABSTRACT |

Managed Public Key Infrastructure: Securing Your Business Applications by VeriSign® (UK, Middle East, Africa) December 2005 - (Free Research) The VeriSign® Managed PKI service is an outsourced offering that enables enterprises of any size to rapidly and confidently deploy PKI services. It alleviates the burden of planning, building, and maintaining a PKI, while allowing enterprises to maintain internal control over digital-certificate issuance, suspension, and revocation.  (WHITE PAPER) READ ABSTRACT |

Gartner Videocast-- Lean IT: Innovations in Managing IT Service Quality by CA November 2009 - (Free Research) Effective management is critical to addressing IT challenges. In this program, leading experts David Williams of Gartner and Roger Pills of CA break down IT's three key challenges to managing IT complexity: aligning IT to the business, managing costs, and IT maturity.  (VIDEOCAST) READ ABSTRACT |

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