WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company May 04, 2011 - (Free Research) As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included.  (WHITE PAPER) READ ABSTRACT |

The Geocoding Advantage: Best Practices for Managing Customer and Location-based Data in Telecommunications by Pitney Bowes Group 1 Software March 18, 2013 - (Free Research) This whitepaper will give you some insight into the benefits high-quality geocoding can bring to your business, and will teach you the best practices today's leaders are following to engage customers, reduce costs and manage risk.  (WHITE PAPER) READ ABSTRACT |

Modernize your environment: HP SAP Upgrade Services by Hewlett-Packard Company April 10, 2013 - (Free Research) Your SAP enterprise resource planning (ERP) system is mission-critical to your company, so ensuring it is running at peak efficiency is a must. Without the proper upgrade strategy, however, your ERP system could become obsolete. Read on to learn a next-gen method for making ERP upgrades efficient and effective.  (WHITE PAPER) READ ABSTRACT |

Modernize your environment: HP SAP Upgrade Services by Hewlett-Packard Limited February 11, 2013 - (Free Research) Your SAP enterprise resource planning (ERP) system is mission-critical to your company, so ensuring it is running at peak efficiency is a must. Without the proper upgrade strategy, however, your ERP system could become obsolete. Read on to learn a next-gen method for making ERP upgrades efficient and effective.  (WHITE PAPER) READ ABSTRACT |

How retailers can manage customer data collection to decrease fraud by SonicWALL March 07, 2011 - (Free Research) This expert Q & A session explores the challenges retailers face as they increase data collection to combat fraudulent returns and policy abuse in today’s struggling economy. Find strategic advice on how retailers can cut down on fraud and determine the necessary tools and processes that must be in place to protect customer identities.  (EGUIDE) READ ABSTRACT |

A more social contact center by Salesforce.com March 20, 2012 - (Free Research) In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.  (EGUIDE) READ ABSTRACT |

Optimizing Customer Retention Programs by Portrait Software December 2008 - (Free Research) Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI.  (WHITE PAPER)

Improving Business Outcomes with Big Data and Analytics in Communications, Media and Entertainment by Hewlett-Packard Company April 2013 - (Free Research) This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights.  (WHITE PAPER) READ ABSTRACT |

Essential Guide: Project and Portfolio Management: Analyzing Business Project Needs by Rally Software December 2012 - (Free Research) View this informative resource to learn more about proper sequencing, marketing a software project and how you can keep everything under control with the right tools. It provides a step-by-step process on managing customer driven software development as well as other important steps.  (WHITE PAPER) READ ABSTRACT |

Make CRM Work the Way Salespeople Do by Oracle Corporation September 2009 - (Free Research) This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.  (WHITE PAPER) READ ABSTRACT |

Tackling the Causes of Data Leakage and Data Loss by Guidance Software, Inc. December 2008 - (Free Research) Check out this paper to learn more about the real risks of data breaches and data loss, as well as applicable laws and best practices for data security.  (WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect March 2008 - (Free Research) Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.  (CASE STUDY) READ ABSTRACT |

Improving Business Outcomes with Big Data and Analytics in Communications, Media and Entertainment by Hewlett-Packard Limited September 2012 - (Free Research) This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Oracle Business Intelligence Applications Overview by Oracle Corporation January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes.  (WHITE PAPER) READ ABSTRACT |

Chico's FAS Delivers with Oracle ATG Commerce by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.  (WEBCAST)

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

Will Your Customers Really Wait for You to Get Service Experience Right? by KANA (E-mail this company) June 2012 - (Free Research) In order to prosper in today’s challenging environment, delivering high quality customer service is critical. This paper outlines an approach to building a solid customer service strategy and addresses common challenges as well as tips for avoiding and overcoming pitfalls.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc. November 2011 - (Free Research) Access this whitepaper for insight on building the best unified communications solution for your business.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc. July 2011 - (Free Research) Access this whitepaper for insight on building the best unified communications solution for your business.  (WHITE PAPER) READ ABSTRACT |

Mainframe Rehosting with Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization by Oracle Corporation UK Ltd March 2009 - (Free Research) The backlog is the number-one hurdle to effectiveness for CIOs followed by inadequate budgets and a shortage of time for strategic thinking and planning, reports “The State of the CIO 2006” survey by CIO Magazine. For IT executives managing mainframe applications, these issues are all too familiar. After all, the average Fortune 100 company...  (WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc. July 2011 - (Free Research) This whitepaper examines the differences between the options and show you how Cisco Unified Communications and Collaboration solutions give you the flexibility to determine the best option for your business.  (WHITE PAPER)

Unleashing Microsoft SharePoint 2010’s Web Content Management Features by AvePoint, Inc. February 2011 - (Free Research) In this white paper, we will discuss the requirements for dynamic websites in today’s hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAve Software Platform enhances the native WCM functionality SharePoint offers.  (WHITE PAPER) READ ABSTRACT |

7 Secrets of Prospecting Ninjas by Citrix Online Go To Meeting January 2013 - (Free Research) This brief by sales expert Jill Konrath unveils 7 secrets to gaining access to new accounts that will transform you into a prospecting ninja.  (WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT)

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