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Service. Smarter. Thriving in the age of the empowered customer by IBM
January 30, 2012 - (Free Research)
In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
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Magic Quadrant Identifies Leaders in WAN Optimization by Silver Peak
February 03, 2012 - (Free Research)
Your IT organization needs WAN optimization that can be deployed anywhere, on any platform, and for the lowest cost. See how the new Gartner Magic Quadrant for WAN Optimization Controllers can help.
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How to choose the right tape library by Quantum Corporation
September 17, 2010 - (Free Research)
Getting the right tape library isn't black magic, but it does take some care and thought. An expandable, modular tape library supported by sophisticated management features and tied to modern backup software will support your enterprise for years to come. Read this tutorial to find out so much more.
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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
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Gartner Magic Quadrant for Public Cloud Infrastructure as a Service by CSC
January 12, 2012 - (Free Research)
In this exclusive Gartner report, compare the top vendors offering public cloud IaaS with a graphical, easy to understand representation of each vendor's standing in terms of ability to execute and completeness of vision. Access the link within for a link to the full report.
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Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America by Dell, Inc. and Intel
July 01, 2011 - (Free Research)
More and more companies are showing interest in data center outsourcing, but there are a variety of providers to choose from. This white paper compares the outsourcing capabilities and infrastructure utility services of 17 vendors. Find out which providers were considered the challengers, leaders, niche players, and visionaries.
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Magic Quadrant for Application Performance Monitoring by Hewlett-Packard Company
September 19, 2011 - (Free Research)
This paper sets out the five functional dimensions of application performance monitoring (APM) and assesses the current state of its market. A brief study of participating vendors' APM strengths and weaknesses is included.
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Magic Quadrant for Security Information and Event Management by Q1 Labs
February 08, 2012 - (Free Research)
In 2011, Q1 Labs continued its rapid growth and became more visible in competitive evaluations. The QRadar appliances can be deployed as all-in-one solutions for smaller environments, or can be horizontally scaled in larger environments using specialized event collection, processing and console appliances.
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Gartner 2011 Magic Quadrant for BI Platforms by LogiXML
January 27, 2012 - (Free Research)
This white paper features results of a survey conducted by Gartner. The survey asked business intelligence (BI) leaders to explain their experiences with BI platforms from 25 vendors
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Gartner Magic Quadrant For WCM 2011 by Ektron, Inc.
November 10, 2011 - (Free Research)
WCM shows the dynamism of a much younger market than its age would suggest. The WCM market continues to grow rapidly, new technologies continue to emerge. Enterprises today expect WCM to do much more than simply manage the content of their websites; they want their websites to optimize interactions with visitors as well.
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Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
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Top trends, vendors behind IT event correlation and analysis systems by Hewlett-Packard Company
November 17, 2011 - (Free Research)
Companies purchasing an event management tool should have a solid understanding of how it will fit into their overall problem resolution processes. This white paper provides insight into the market for event correlation and analysis technologies and compares the leading offerings across several key categories.
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Overcoming the insight deficit by ComputerWeekly.com
September 05, 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
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Building a Scalable Cloud by Dell, Inc. and Intel
June 06, 2011 - (Free Research)
Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers.
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BI Just Got Smarter For SMBs by SAP America, Inc.
January 31, 2012 - (Free Research)
Implementing business intelligence (BI) tools can be daunting for small to midsized businesses (SMBs); challenges can range from bait-and-switch licensing complications to difficulty in integrating with existing systems. However, this situation is poised to change for SMBs. Read this paper to learn how to navigate a successful BI implementation.
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Make over your data center: Virtual-ready infrastructure simplifies IT and increases business value by Dell, Inc. and Intel
March 31, 2010 - (Free Research)
By turning to a virtual-ready infrastructure, IT has the opportunity to create a next-generation architecture that fundamentally changes the way data centers work for the future. In doing so, IT has the opportunity to transform its own value to the organization by making the infrastructure more flexible and ready to move at the speed of business.
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Become a More Demand-Driven Organization by SAP America, Inc.
September 30, 2011 - (Free Research)
Today’s global supply chains are marked by lack of visibility and long decision-making times that make it difficult to plan and execute with the speed and precision required by today's volatile markets. This paper explains how to establish a highly collaborative, demand-driven planning process that will help you overcome these modern challenges.
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Making (the most) of Technology Transitions by Intel and HP
September 13, 2011 - (Free Research)
Medical practices have been contemplating the prospect of moving from paper-based records to EHR systems for decades. But relatively few have made the transition – until now. This white paper examines the factors that have kept many medical practices from moving forward with EHR over the years and the factors that are prompting action today.
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