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ISVs: Consider Embedding Drivers to Reduce Maintenance Burden by Progress DataDirect
December 31, 2012 - (Free Research)
Independent software vendors (ISVs) are responsible for seamlessly connecting application logic to a variety of enterprise databases. Read this white paper to learn how ISVs can embed drivers and data providers with their own offerings for a more successful, customer-friendly data connectivity strategy.
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Hosted IP Centrex by Verizon and Adtran
December 2007 - (Free Research)
Hosted IP Centrex is designed for customers that want all the features of a PBX or Key system without the associated capital, lease, or maintenance costs.
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Total Economic Impact™ Of CA Mainframe 2.0 by CA Technologies.
August 2010 - (Free Research)
Forrester has constructed a Total Economic Impact™ framework for those organizations considering implementing CA Mainframe 2.0 components. The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision.
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CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com
September 2010 - (Free Research)
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading.
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Hosted Contact Center Market Report: DMG Consulting by LiveOps
March 2011 - (Free Research)
Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players.
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SAP Workforce and Scheduling Optimization Demo by ClickSoftware
August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more
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Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc.
January 2011 - (Free Research)
A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.
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Microsoft Dynamics CRM Trial Page by Microsoft
October 2011 - (Free Research)
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
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Strategies for Profitable Growth: Sap for Professional Services by SAP America, Inc.
April 2005 - (Free Research)
With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...
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Why Third Party Data Storage Maintenance is Right for You by MSDI
July 2011 - (Free Research)
Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
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The Business Value of Consolidating on Energy Efficient Servers: Customer Findings by Hewlett Packard Company and Intel
August 2009 - (Free Research)
Organizations faced with IT budget challenges often put off capital expenditures and seek alternatives, such as extending server life cycles and extending software licenses. This paper demonstrates that such a buy and hold strategy actually adds costs to the datacenter. Read this paper for more details.
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FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.
March 2008 - (Free Research)
Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.
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The Evolution of Asset Management by IBM Line of Business
June 2008 - (Free Research)
This paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses.
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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
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The Always Online Single-Instance Database by Oracle Corporation UK Ltd
December 2009 - (Free Research)
Availability is a growing concern for all customers. Information, and the databases underlying that information, have become more and more integral to business processes and products.
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E-Guide: Storage Management and Maintenance: Virtual servers vs. physical servers by Fujitsu America, Inc.
June 2011 - (Free Research)
Storage isn’t the same in virtual servers as it is in physical servers. Do your customer’s know these differences? This E-Guide walks you through the storage management and maintenance considerations for virtual servers compared to physical servers. Read on to learn what your clients should know about virtual servers in terms of storage.
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Embed Drivers to Improve Software Usability, Reduce Development Costs by Progress DataDirect
December 2012 - (Free Research)
Independent software vendors (ISVs) are responsible for seamlessly connecting application logic to a variety of enterprise databases. Read this white paper to learn how ISVs can embed drivers and data providers with their own offerings for a more successful, customer-friendly data connectivity strategy.
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Autodata Norge AS Success Story by SUSE
June 2012 - (Free Research)
Access this case study to see how one organization chose to run mainframe workloads on Linux servers to create a more stable and flexible IT environment. Learn how your organization can reduce software and maintenance costs with Linux.
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BIG-IP Application Security Manager™ by F5 Networks
The BIG-IP Application Security Manager delivers the industry’s foremost comprehensive application delivery security solution with the option to deliver both application delivery and security together. The ASM provides application layer protection from targeted and generalized application attacks to ensure that applications are always available.
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Realizing the Economic Benefits of Oracle Enterprise Manager Ops Center by Oracle Corporation
March 2011 - (Free Research)
This paper examines areas of potential optimization, shows how day-to-day IT management processes can contribute to – rather than detracts from – that optimization, and provides an ROI analysis with an example scenario based on actual deployments.
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State of the Portal Market by Oracle Corporation
January 2009 - (Free Research)
The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
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