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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..
Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
>> Discover more offerings from Cisco Systems, Inc..
Enterprise Engineer 3.5 by McLaren Software.
McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related more...
>> Discover more offerings from McLaren Software.

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc.

June 09, 2009 - (Free Research)
As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance... 
(WHITE PAPER) READ ABSTRACT |

Taking Action on Analytics: Using data for customer loyalty and retention by Infor

December 20, 2010 - (Free Research)
In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Find out about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. 
(EBOOK) READ ABSTRACT |

E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention by Infor CRM

September 09, 2009 - (Free Research)
In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. 
(EBOOK) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
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Controlling High Fraud Risk of International Transactions iovation Reputation Services by iovation, Inc.

March 2008 - (Free Research)
Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. 
(WHITE PAPER) READ ABSTRACT |

Inventory Optimization Can Increase Your Profitability by IBS, International Business Systems

April 2008 - (Free Research)
The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs. 
(WHITE PAPER) READ ABSTRACT |

Top Five Security Issues for Small and Medium-Sized Businesses by Cisco Systems, Inc.

February 2008 - (Free Research)
Small and medium-sized businesses use the Internet and networked applications to reach new customers and serve their existing ones more effectively. 
(WHITE PAPER) READ ABSTRACT |

Securing the Social Network: How to Embrace Emerging Technologies Without Putting Critical Data at Risk by Websense, Inc.

July 2011 - (Free Research)
Organizations today are integrating platforms such as Facebook, LinkedIn, and Twitter as a way to engage with customers and capitalize on marketing opportunities. However, these social networks are targets for  cybercriminals. View this paper to explore the oportunities and risks of social networking and learn best practices for ensuring security. 
(WHITE PAPER) READ ABSTRACT |

Inventory Optimization for Mill Products Companies by SAP America, Inc.

June 2012 - (Free Research)
This paper explores how the latest inventory optimization techniques can help increase supply chain visibility and reduce inventory costs. Read this resource now to learn how to capitalize on a multi-stage, multi-inventory optimization model to help increase efficiency and gain much-needed competitive advantage. 
(EBOOK) READ ABSTRACT |

How to Beat the Cost of Compliance by Optimizing your Data Across its Lifecycle with IBM System z® by IBM

March 2011 - (Free Research)
In this webcast you’ll learn how to lower costs through optimizing your organization’s data, thereby improving the efficiency of your business processes and applications. With intelligent archiving and thorough backup-and-restore strategies, you can further reduce costs and risks to your business. 
(WEBCAST)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez

April 2008 - (Free Research)
This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace. 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP UK & Ireland

July 2007 - (Free Research)
Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers. 
(ARTICLE) READ ABSTRACT |

Managed Public Key Infrastructure: Securing Your Business Applications by VeriSign EMEA

December 2005 - (Free Research)
The VeriSign® Managed PKI service is an outsourced offering that enables enterprises of any size to rapidly and confidently deploy PKI services. It alleviates the burden of planning, building, and maintaining a PKI, while allowing enterprises to maintain internal control over digital-certificate issuance, suspension, and revocation. 
(WHITE PAPER) READ ABSTRACT |

KPN Automates with Parallels Automation to Maintain Hosting Leadership in the Netherlands by Parallels, Inc.

April 2010 - (Free Research)
KPN was looking to add features such as database support, automated scripting, and applications to their shared hosting environment. Learn how KPN came to select Parallels Automation to provide distributed architecture 
(CASE STUDY) READ ABSTRACT |

Achieving customer loyalty with customer analytics by IBM

October 2012 - (Free Research)
This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers. 
(WHITE PAPER) READ ABSTRACT |

To Pump up Data Volume, Connect Customer Channels by SearchCRM

December 2013 - (Free Research)
In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands. 
(EGUIDE) READ ABSTRACT |

Improve Business Performance and Customer Loyalty in 5 Steps by Infor

September 2008 - (Free Research)
Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support by Oracle Corporation

November 2011 - (Free Research)
Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Webcast: Unlocking New Insights and Opportunities with Big Data by IBM

August 2013 - (Free Research)
In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency. 
(WEBCAST) READ ABSTRACT |

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