Mac Customer White Papers, Mac Customer Software, Mac Customer Research, Hardware and Services

How a Spanning Tree Works by Global Knowledge

June 01, 2009 - (Free Research)

The way a switch learns Ethernet (MAC) addresses is by inspecting the Ethernet frame and recording the source MAC address in a dynamic table. The switch will also associate a learned MAC address with a port. It can then make intelligent forwarding decisions based on the destination MAC address. This white paper illustrates the process.

(WHITE PAPER)

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The Best of Both Worlds: Sharing Mac Files on Windows Servers by Group Logic

October 27, 2009 - (Free Research)

This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are considering upgrading or purchasing a Mac/Windows integration solution.

(WHITE PAPER)

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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 02, 2009 - (Free Research)

This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.

(WHITE PAPER)

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Mono Tools for Visual Studio - Free 30 Day Trial! by Novell Inc.

November 09, 2009 - (Free Research)

Mono Tools for Visual Studio helps development shops, ISVs, and enterprise development teams reduce development costs, increase productivity, and utilize existing .NET developers for Linux, Solaris, and Mac development projects.

(TRIAL SOFTWARE)

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VMware Desktop Virtualization: Managing Virtual Desktops Across the Enterprise by AMD and VMware, Inc (E-mail this company)

December 2007 - (Free Research)

Watch this demo to find out how enterprise organizations use VMware desktop virtualization products and solutions to manage and support the flexible needs of their extended, global workforce while strengthening security and control over corporate resources and sensitive information.

(DEMO)

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Application List: Applications that Blue Coat PacketShaper Classifies and Controls by Blue Coat

April 2009 - (Free Research)

Check out this data sheet for a categorized listing of 600 common applications for which Blue Coat PacketShaper delivers an accurate picture of network traffic.

(DATA SHEET)

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Access Control Lists (ACLs) by Global Knowledge

August 2009 - (Free Research)

In this white paper, we'll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced "ackels").

(WHITE PAPER)

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Ethernet 10/100/1000 Copper Taps, Passive or Active? by Gigamon

July 2009 - (Free Research)

This article presents an overview of the various Ethernet 10/100/1000 physical layer technologies for the copper medium. It discusses the pros and cons of active versus passive tapping and why active tapping is preferred for Gigabit Ethernet running over the copper medium. The switch-over behavior of active relay-based tapping is also presented.

(WHITE PAPER)

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Security Threat Report: July 2009 Update by Sophos Inc.

July 2009 - (Free Research)

Businesses are continuing to face a challenging threat landscape. Check out this paper to learn about recent security threats related to Web 2.0, social networking sites, email, mobile devices, and Mac computers.

(WHITE PAPER)

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Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management by IntelliResponse

October 2009 - (Free Research)

In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.

(WHITE PAPER)

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The Top Three Myths of Knowledge Management for Customer Service by IntelliResponse

November 2009 - (Free Research)

Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service.

(WHITE PAPER)

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Channel Sales Management: New Applications for High-Tech Vendors by SAP AG

January 2009 - (Free Research)

Channel management is a pressing issue for high-tech manufacturers that sell through partners. IDC believes that companies that leverage channels partners should begin to integrate channel management into broader corporate infrastructure applications that include the supply chain and potentially PLM applications.

(WHITE PAPER)

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Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

(WHITE PAPER)

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Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 2007 - (Free Research)

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

(WHITE PAPER)

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The Customer-Driven Innovation Series: The Predictive Enterprise by SPSS Inc. Worldwide Headquarters

December 2007 - (Free Research)

Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.

(WHITE PAPER)

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Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters

March 2009 - (Free Research)

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

(WEBCAST)

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SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.

(WEBCAST)

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Turning Results into Rewards: Survey Analysis and Reporting by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.

(WEBCAST)

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Boost ROI with Faster, Easier, VISUAL Analytics by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)

Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>

(WEBCAST)

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Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)

This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

(CASE STUDY)

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Collision-Free Residential Access: Deliver High Throughput, Reliability, and Scalability with Point-to-Multipoint Wireless Broadband Networks by Motorola, Inc.

December 2009 - (Free Research)

In the highly competitive wireless communications market, dissatisfied customers can and do change providers virtually as soon as they have a poor service experience. Read this paper to learn how some service providers are able to keep their customers satisfied -- satisfied enough to refer friends and neighbors.

(WHITE PAPER)

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Enterprise Data Services in SOA using ODI Suite by Oracle Corporation

February 2009 - (Free Research)

This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.

(WHITE PAPER)

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CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM

November 2009 - (Free Research)

This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.

(WHITE PAPER)

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Saving At-Risk Customers and Revenue Through Survey Action Management by MarketTools, Inc.

November 2009 - (Free Research)

Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.

(WHITE PAPER)

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Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc.

November 2009 - (Free Research)

Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.

(ANALYST BRIEF)

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