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BlackBerry Solution Helps Alaskan Police Department on the Job by BlackBerry
September 16, 2011 - (Free Research)
Access this case study to learn how the Soldotna Police Department deployed Blackberry smartphones and InterActPocketCop™ by InterAct Public Safety Systems, to gain wireless access to federal, state and motor vehicle databases.
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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
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Live Volume Demo by Dell Compellent
May 09, 2011 - (Free Research)
Live Volume allows you to virtualize storage across various systems and rapidly relocates resources, providing continuous access and high availability for your enterprise, allowing for zero downtime. Check out this webcast to learn more!
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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.
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Guide to Security Polices by BlackBerry
September 12, 2011 - (Free Research)
This guide will address creating requirements for specific scenarios and then provide concrete recommendations on which BlackBerry policies should be set to meet the organization’s management and security needs.
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Podcast: NAS Modernization Oracle Sun ZFS Storage Appliance by Oracle Corporation
December 20, 2011 - (Free Research)
In this podcast, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. Listen now to learn more.
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Webcast: NAS Modernization Oracle Sun ZFS Storage Appliance by Oracle Corporation
December 15, 2011 - (Free Research)
In this webcast, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. Watch now to learn more.
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NAS Modernization: Oracle Sun ZFS Storage Appliance by Oracle Corporation
January 06, 2012 - (Free Research)
In this IT Briefing, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. View now to learn more.
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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
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How IT can work with the gadget-conscious Generation Y by ComputerWeekly.com
October 13, 2010 - (Free Research)
Generation Y is rapidly entering the workforce, bringing with it the most technology-literate set of workers ever employed. They don’t want to be locked down and restricted – they want flexibility and the freedom to use their own devices and familiar social tools in their jobs. That presents a whole new set of risk management challenges.
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Private Cloud E-Zine Volume 2: Building Blocks and Roadblocks by SunGard Availability Services
January 25, 2012 - (Free Research)
While private clouds have increased in popularity, many IT pros are still unsure about what this platform has to offer. Access this expert resource to review growing trends in cloud computing, along with the top challenges of a private cloud adoption. Discover what cloud computing can mean for your enterprise in the future.
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Tough Love: When IT Security Hurts Your Business by Global Knowledge
May 01, 2009 - (Free Research)
As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
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Master Reference Data: Extract Value from your Most Common Data by Talend
September 27, 2010 - (Free Research)
Reference data is the lifeblood of an organization but inconsistencies can lead to inefficient processes and inaccurate analytics. Master reference data makes operational data more accurate, simplifies synchronization and migration projects and improves MDM effectiveness. Learn some key considerations for creating a reference data master.
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CW+ Quocirca report: Privileged user management by ComputerWeekly.com
October 18, 2010 - (Free Research)
IT managers everywhere feel overwhelmed with the rising tide of security threats they have to deal with in the face of an increasing regulatory burden. It is not surprising then that they tend to overlook one particular area of IT security, which is the privileged access that they grant themselves and/or their colleagues in order to do their jobs.
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Live Volume: Online Migration of Storage Between Dell Compellent Arrays by Dell Compellent
May 06, 2011 - (Free Research)
With Dell Compellent Live Volume, organizations can continuously optimize storage for high availability and Administrators can move enterprise data when and where it’s needed on demand, based on ever-changing business conditions and application requirements.
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Time to Rethink the IT Stack by ComputerWeekly.com
November 23, 2011 - (Free Research)
In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability.
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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.
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Desktops Virtualized - Live Chat Transcript by F5 Networks
December 09, 2011 - (Free Research)
Get answers to key desktop virtualization questions in this presentation transcript of a live chat Q&A session with independent industry experts and bloggers Brian Madden and Gabe Knuth, along with Senior Architect for F5 Networks, Charlie Cano.
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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global
October 12, 2011 - (Free Research)
To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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