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The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc. February 01, 2012 - (Free Research) Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.  (WHITE PAPER) READ ABSTRACT |

Federating Architectures For BI Professionals by Composite Software December 06, 2011 - (Free Research) In this BeyeNETWORK e-book, data warehousing expert Wayne Eckerson describes how to create a federated business intelligence (BI) architecture that aligns with organizational imperatives.  (EBOOK) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.  (WHITE PAPER) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.  (EZINE) READ ABSTRACT |

Maximize Your Storage Efficiency with Real-time Compression and Deduplication for Compelling Results by IBM November 10, 2011 - (Free Research) On this live webinar sponsored by IBM, you'll learn how you can reduce primary storage capacity requirements and how you can decrease backup data by deploying these solutions within your overall storage environment.  (WEBCAST) READ ABSTRACT |

Social engagement tips from author Qualman by Infor CRM February 07, 2012 - (Free Research) Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.  (EGUIDE) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 05, 2009 - (Free Research) Content provided by Google. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.  (ANALYST REPORT) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.  (WHITE PAPER) READ ABSTRACT |

Saving lives through high-performance computing by HP and Intel October 28, 2011 - (Free Research) This resource details how one organization upgraded its server environment and storage systems to support growth and expand computing resources by deploying a converged infrastructure solution.  (CASE STUDY) READ ABSTRACT |

Transforming Applications for the Secure, Context-Aware, Instant-On Connected World by Hewlett-Packard Limited January 04, 2012 - (Free Research) Uncover how Instant-On Enterprises are transforming applications for a secure, context aware, connected environment at work, home, play or on the road.  (WHITE PAPER) READ ABSTRACT |

Time to Rethink the IT Stack by ComputerWeekly.com November 23, 2011 - (Free Research) In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability.  (ANALYST REPORT) READ ABSTRACT |

10 Tips for Creating Your Web Site by Global Knowledge Network, Inc. March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

Deliver Dynamic Business Continuity for the Enterprise with Dell Compellent Live Volume by Dell Compellent October 2011 - (Free Research) Access this white paper to learn about an innovative platform that can help your business minimize downtime, balance workloads, and easily shift resources across the cloud.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.  (SOFTWARE PRODUCT)

Oracle SOA vs. IBM SOA – Customer Perspectives on Evaluating Complexity and Business Value by Oracle Corporation December 2011 - (Free Research) With this white paper, Oracle SOA vs. IBM SOA, you'll get a healthy perspective on SOA and figure out which option is best for your organization.  (WHITE PAPER) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

Office 365 SharePoint Online - Architectural Considerations by AvePoint, Inc. October 2011 - (Free Research) Learn about the new services available for Office 365 and how you can incorporate them into your enterprise IT portfolio.  (WHITE PAPER) READ ABSTRACT |

IOS Tips and Tricks by Global Knowledge November 2009 - (Free Research) There are some helpful things we can do with Cisco’s IOS to make our lives easier. This white paper will present some useful commands, followed (in parentheses) by their most concise shortcuts (at the time of this writing).  (WHITE PAPER) READ ABSTRACT |

Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company) September 2005 - (Free Research) The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying.  (WEBCAST) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Extend Your Business Intelligence Enterprise Beyond the Firewall by Business Objects August 2007 - (Free Research) How do you share critical information with customers or partners outside your firewall? Delivering reports via email – or worse, by hand – is ineffective. This webcast shows how to securely distribute reports, dashboards, and documents over the web, segregate report viewing privileges, and connect to reports with live data through your firewall.  (WEBCAST) READ ABSTRACT |

Build powerful reporting applications with open source BI by Actuate January 2012 - (Free Research) View this demo for an introduction to BIRT (Business Intelligence and Reporting Tools), the powerful open source report and Rich Information Application development environment, used by over one million developers.  (WEBCAST) READ ABSTRACT |

Business Analytics and Optimization Jumpstart: Embedding analytics to transform insights into action by IBM November 2011 - (Free Research) The combination of a complex world, the vast proliferation of data and the pressing need to stay ahead of the competition has sharpened focus on using analytics within organizations. Analytics-driven organizations are outperforming their competitors by connecting people with trusted information, enabling them to make real-time decisions.  (WHITE PAPER)

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